EFTA02492815

From: jeffrey E. <[email protected]> Sent: Sunday, August 9, 2015 3:37 PM To: Larry Subject: Re: Question kathleen , I greatly appreciate your attention and h=lp. I want to be clear that the vibration was experienced by everyon= on the test flight . including yourself. and that after chang=ng the cannisters there is nothing left to change. hence. poin=ing only to the engines. My understanding is the reason =or any owner to be on corporate care. is a combination of pay over time or=one time, and in addition to have rolls royce stand behind the unexpected =roblems. talk to you on monday, again thanks for you h=lp On =un, Aug 9, 2015 at 9:28 AM, Larry Jeffrey Kathle=n's response,. She admitted to a vibration,. I'm f=nalizing pricing with Bidet Tulsa„Gulfstream PBI, plus Dallas Airmotive,= Sent from my iPad <=r>Begin forwarded message: - • "Goncalves, Kathleen" Date: August 9, To: =arry Visoski Subject: RE: Question rote: Hi Larry, certainly if anything is found technically wrong with the engine =e will cover the repair under Corporate Care. While I believe your go forw=rd plan will be worthwhile to address additional key variables, it cannot =ay if this does not correct the problem that would confirm a technical problem with the engine, so please =ake your decision accordingly. I do think the go forward plan we discussed=Friday night will allow us to confirm the engine"s contribution to th= vibration your are feeling in the cabin. Let's talk more Monday. Best Regards, Kathleen Goncalves Regional Customer Manager Rolls Royce North America Inc EFTA_R1_01615781 EFTA02492815 From: Larry Visoski Sent: 09 August 2015 08:25:44 To: Goncalves, Kathleen Subject: Question Morning Kathleen, We have accomplished fan balancing three times First in Teterbo=o with Rolls Royce, Islip NY with Dallas Airmotive, most recent, Rolls Roy=e in West Palm Beach, as well as applied DFL Dry Film Lubricant Rolls Royc= Montreal. Per Gulfstream Tech support in Brunswick we re-rigged the spoilers, and checked flight control rigging an= cable tensions. Savanah Gulfstream rigged flaps, replaced vortex generato=s on upper fuselage, changed both HP regulator valves, replaced left air c=cle machine, replaced gear door seals, changed entrance and rear baggage door seals. Jacksonville Paint repainted wings. Islip, NY Hawthorne Global Replaced &qu=t;lsolation mounts" on both engines. We are now willing to replace left and right "trunion mount canisters8c=uot we are only doing this with the understanding that Rolls Royce will =ive up to its obligations under corporate care if this does not fix the pr=blem that was obvious to everyone on our test flight and approve early shop visit. Best Regards, Larry Visoski Director of Operations Sent from my iPhone This e-mail (including attachments) contains contents owned by Rolls-Royce =lc and its subsidiaries, affiliated companies or customers and covered by =he laws of England and Wales, Brazil, US, or Canada (federal, state or pro=incial). The information contained in this email is intended to be confidential, may be legally privileged an= subject to export controls which may restrict the access to and transfer =f the information. If you are not the intended recipient, you are hereby n=tified that any retention, dissemination, distribution, interception or copying of this communication is strictly pr=hibited and may subject you to further legal action. Reply to the sender i= you received this email by accident, and then delete the email and any at=achments. 2 EFTA_R1_01615782 EFTA02492816 =C2 please note The information contained in this co=munication is confidential, may be attorney-client privileged, may c=nstitute inside information, and is intended only for the use of the ad=ressee. It is the property of JEE Unauthorized use, disclosure or co=ying of this communication or any part thereof is strictly prohibitedand may be unlawful. If you have received this communication in error,=please notify us immediately by return e-mail or by e-mail to [email protected]=>, and destroy this communication and all copies thereof, induding =11 attachments. copyright -all rights reserved EFTA_R1_01615783 EFTA02492817