EFTA02519242

From: Debrah Dhugga Sent: Monday, February 26, 2018 4:13 PM To: [email protected] Subject: FW: DUKES LONDON Importance: High Dear Jeffery Below to keep you in the loop Attention to detail and great se=vice is our key delivery at DUKES. I am greatly concerned to learn Mis not comfortable and will do my best to change this for her.<=o:p> Kindest regards and thank you fo= bringing to our attention Debrah De=rah Dhugga Managing Director DU KES=COLLECTION UK an= UAE Tel:&=bsp; Fax: - Direct Tel:001.1.M. E-Mail: <blocked::mailto Web: www.dukeshotel.com <blocked::blocked::http://www.du=eshotel.com/> <http://www.dukeshotel.com/dukes-collection/> Registered Office: Dukes Hotel=Limited &nbs=; EFTA_R1_01655311 EFTA02519242 35 St. James's Place London SW1A 1NY Registered Number: 1461396 From: =Debrah Dhugga Sent: 26 Februar 2018 16:10 To: Subject: DUKES LONDON Importance: High Dear Please allow me to introduce myself as the Man=ging Director of DUKES LONDONs. It has been brought to my attention as resident at DUKES LONDON at this present time, you are =nbsp;unhappy with your current stay. Ms. I can assure you of m= best attention at all times, hence this email. Having investigated we are not aware of any issues apart from we were unable to allocate you pr=ferred room on this occasion as it is currently off for refurbishmen= works. We did however still upgrade you to a superior=room, I am deeply disappointed to learn you are not enjoying your current stay. I assure you of my personal attent=on and am happy to meet with you Ms Kim either this even=ng or tomorrow morning so I can learn about your concerns to ensure =nbsp;we can deliver a comfortable stay for you and address any issues. I remain at your disposal in the meantime and =ook forward to hearing from you. If there is anything we can put in your room or do for you while you are out please do advise. Many thanks I look forward to your reply Debrah De=rah Dhugga Managing Director DU KES=COLLECTION UK an= UAE Tel:&=bsp; Fax: = Direct Tel 2 EFTA_R1_01655312 EFTA02519243 E-Mail: blocked::mailto Web: www.dukeshotel.com <blocked::blocked::http://www.du=eshotel.com/> <http://www.dukeshotel.com/dukes-collectionk Registered Office: Dukes Hotel=Limited 35 St. James's Place London SW1A 1NY Registered Number: 1461396 &nbs=; 3 EFTA_R1_01655313 EFTA02519244