EFTA02586592

From: Jermaine Ruan < Sent: Thursday, October 5, 2017 11:44 PM To: Kahn Richard; E. jeffrey Cc: de Jongh Cecile; Jeanne; Wallace Daphne; Rodriquez Ann Subject: update Good Evening All I have requested another VIVA network modem device for STC to restore intern=t to STC until Broadband VI is online. I am working with Earl on this since=he has already given one to us. I am not sure how many can be given out per=account. Please keep in mind LSJ and STC account is tied as one and I would=rather allow Earl to handle the logistics. If he is able, I will to meet hi= to get the device tomorrow. Also, we no longer have a network document center (the Ricoh) it needs new t=ner pumps. It is breaking down faster than I can repair it. I suggest that w= look into the Spencley machine. If they are not ready because of the storm=, then may I suggest that we use the NY vendor since we have containers bei=g loaded to arrive in the VI. Regards Jruan Good evening boss STC Internet status: Per Liston, who was in a meeting with the manager of Broadband VI concerning=the delay in the activation of our service. He reported the following: The IP control server (this server registers new public static addresses to n=w customers) was in the process of being moved. This part of their system i= being moved from the Crown Bay site to the Estate Ross site. It was suppos= to be done by 12:00 pm but when Liston checked in, it was still not online= He will check with them in the morning. LS1 / GSJ Earl will be assigning Alyster and a couple of other guys to begin repairs o= the St.Thomas tower first then transition to LSJ this weekend. He is also w=rking on a temporary solution to provide service while they bring the drago=wave link online. He will inform me in the morning once he has confirmed th= details. Regards Jruan Good Evening boss STC / LSJ update: I have contacted both Liston and Earl this afternoon. I was told by Liston that Garvin one of the technicians at Broadband is tr=ing to push his supervisor for the public static IP address to activate the=account. I have expressed urgency in this matter. They will push for activa=ion for tomorrow 12:00pm. EFTA_R1_01766803 EFTA02586592 Earl from VIVA is trying to free up man power and resources to start work on=LSJ internet this weekend. I will continue to follow with both gentlemen on the internet for all locati=ns. Regards Jruan Sent from my iPhone=?xml version=.0" encoding=TF-8"?> <IDOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version=.0"> <dict> <key>conversation-id</key> <integer>2837S</integer> <key>date-last-viewed</key> <integer>0</integer> <key>date-received</key> <integer>1507247022</integer> <key>flags</key> <integer>8590195713</integer> <key>gmail-label-ids</key> <array> <integer>6</integer> <integer>2</integer> </array> <key>remote-id</key> <string>7S6283</string> </dict> </plist> 2 EFTA_R1_01766804 EFTA02586593