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efta-efta00036164DOJ Data Set 8Correspondence

EFTA00036164

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We installed HF only on windows 10 work stations not on the AMS we get the database error but you can remote into AMS and make needed changes under admin tab or make changes on the AMS itself..the AMS runs on a windows server program and doesn't require Hotfix to run Electronics Technician FCI Sandstone 2300 County Road 29 Sandstone, MN 55072 > » 8/9/2019 6:26 AM > » One other thing that happened after the new version was installed. The colors on the AMS and 1 workstation (the Captains) are way off. Yellow comes in as Light Blue and Red comes in as Purple. I've tried all the settings on the AMS and the computers themselves. No luck. Jeff McKenzie is also working on this problem with Qognify if anyone else is having a similar issue. Department of Justice FBOP. FDC - Houston >> > 8/8/2019 12:51 PM >> > Restarting the AMS was the first thing I tried. Unfortunately, that did not fix the issue. I spoke to a couple of different comm techs who gave me some guidance on what worked for them. I'm trying some different things now and will update the group if I find a solution. Thanks for everyone's input and help. FCI Otisville Two Mile Dr. Otisville. NY 10963 >> > On 8/8/2019 at 1:44 PM, in message <5D4C5F7B.2E7 : 142 58704>, See below response from Jeff: wrote: Can you respond to the email string and let them know to restart the AMS server and retry the Administrator application? I just spoke with Qognify and the guy that taught the Qognify/NICE Vision training at FCC Allenwood experienced the same thing and had to reboot the AMS and it fixed the issue. He is checking with R&D to see if there is a deeper issue as to what could be causing it. Thank you. Jeffrey McKenzie I Senior Customer Support Technician SigNet Technologies I Convergint Federal Solutions 12300 Kiln Ct Suite E, Beltsville, MD 20705 This e-mail and any attachments to it are intended only for the identified recipients. It may contain proprietary or otherwise legally protected EFTA00036164 information of SigNet Technologies. Inc. Any unauthorized use or disclosure of this communication is strictly prohibited. If you have received this communication in error. please notify the sender and delete or otherwise destroy the e-mail and all attachments immediately. 8/8/2019 12:19 PM >>> Yep. Same exact issue here in Houston. It happened after we loaded the latest update. Might be a pain, but if you still have a copy of the old AppSuite you could load it just long enough to unlock the work station and then go back to the newest version until we can get some support. Department of Justice FBOP. FDC - Houston >> > Hello, 8/8/2019 11:13 AM >> > Looking for some help or advice from anyone using NICEVision. I just tried logging into Administrator to unlock an account and I get a pop up that states "Database Error." I click "ok," and it closes the application. I'm getting the error on the AMS as well as a BOPNet computer that is running the NICEVision software. I reached out to Justin Houston but he is out of the office and I haven't heard back from anyone at the tech support number he left. If anyone has any ideas or has experienced this error, I'd appreciate any advice or guidance to fix it. Thanks in advance. Electronics Technician FCI Otisville Two Mile Dr. Otisville, NY 10963 EFTA00036165

Related Documents (6)

Dept. of JusticeOtherUnknown

Investigative Report or Affidavit: DOJ-OGR-00023460

The FBI analyzed MCC New York's DVR system and found that DVR 2 had catastrophic disk failures and was not recording since July 29, 2019. The facility staff, including the Warden and SIS Lieutenant, were unaware of the issue. The failure resulted in the loss of video recordings from cameras assigned to DVR 2.

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DOJ Data Set 8CorrespondenceUnknown

EFTA00036866

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DOJ Data Set 9OtherUnknown

90A-NY-3151227 Serial 58

90A-NY-3151227 Serial 58 FD-I121 (12cv. 08-17-15) UNCLASSIFIED FEDERAL BUREAU OF INVESTIGATION Laboratory Examination Request Title: (U) Request for Laboratory Examinations Date: 08/26/2019 From: none none Contact: Approved By: A/SSA Drafted By: Case ID #: 90A-NY-3151227 (U) UNSUB(S); JEFFREY EPSTEIN - VICTIM; DEATH INVESTIGATION Synopsis: (U) The Laboratory Division is requested to perform the examination services listed below. Reference: 90A-NY-3151227 Serial 22 90A-NY-3151227 Serial 23 90A-NY-3151227 Serial 24 Details: (U) NARRATIVE: On Saturday, 8/10/2019, JEFFREY EPSTEIN was discovered unresponsive in his jail cell at the Metropolitan Correctional Facility (MCC), 150 Park Row, New York, NY. EPSTEIN was discovered with a fabricated noose around his neck in what was an apparent suicide. On August 10, 2019, SA at the direction of NYO management, seized 18 hard drives (from DVR System #2) from the Metropolitan Corrections Center (MCC), located at 150 Par

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DOJ Data Set 9OtherUnknown

To: ".=

From: To: ".= aEll.> Subject: Fwd: Fwd: Report Date: Fri, 16 Aug 2019 21:12:15 +0000 Importance: Normal Attachments: TEXT.htm Please provide the following to me daily. Sent from my Vcrizon, Samsung Galaxy smartphone Original messa e ------- From: " <Mila Date: 8/16/19 4:35 PM (GMT-05:00 To: Cc: Subject: Re: Fwd: Report >>>' ' 08/16/2019 16:35 >>> Please ensure that you provide an update on the status of the cameras in SHU, Unit 2, PCU and 10 South daily b y 3:00 pm to myself, the Warden, the Captain, and AW Meaning, if they are up, running and recor ding. Thanks. Associate Warden MCC New York 150 Park Row New York New York 10007 >>> 8/16/2019 2:21 PM >» Attached is the camera report of what cameras are recording on 8/16/2019 Total 161 Outage 23 >>>-X8/16/2019 10:38 AM >» Good Morning, Here is the camera report for 8-16-19 Attached Total 161 Outage 23 Percentage 14.3% EFTA00142480 Communication Technician US Department of Justice MCC-New York

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DOJ Data Set 9OtherUnknown

Subject:

From: To: Subject: Fwd: Report Date: Friday, August 16, 2019 2:21:42 PM Attachments: TEXT MI) MCC NY camera Outaor Report Ass Attached is the camera report of what cameras are recording on 8/16/2019 Total 161 Outage 23 > » 8/16/2019 10:38 AM > » Good Morning, Here is the camera report for 8-16-19 Attached Total 161 Outage 23 Percentage 14.3% US Department of Justice MCC-New York 150 Park Row New York, NY 10007-1704 Phone(646)836-6330 Fax (646)836.7681 >> > 8/15/2019 3:25 PM >>> Great Thank you for your follow up and I look forward to future updates. > » 8/15201911:10 AM > » As of today approximately 6:15 AM Electronic Technician informed me that here at MCC NY we have a total of 161 cameras. At this time we are recording on the new system 141 - 146 cameras we need to work on 15 -20 cameras to get them operational, a roximately at this time we have 110 cameras labeled correctly at the recorder. Tomorrow Jeff from Signet and will be finishing what th

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DOJ Data Set 9OtherUnknown

Subject Fwd: CAMERA REPORT

From: To• Subject Fwd: CAMERA REPORT Date: Mon, 12 Aug 2019 10:05:59 +0000 Importance: Normal Attachments: TEXT.htm FYI this is what our Comm Techs are required to send daily. >>> Below is the updated camera report West Building K-81, 82, 83, 84 and West S.H.U. cameras are operational. East Building 3-N, 3-S, 3-W, and East S.H.U. cameras are operational 8/9/2019 12:30 PM > » Electronics Technician M.D.C. Brooklyn 80 29th Street Brooklyn, NY 11232 EFTA00142443

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