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CerirAvirwealth I -\\it ik Commonvtiealth Bank of Australia ABN 48 123 123 124 Enterprise Services Processing Services Sydney 31 Binge Ave PO Box 492 L rcloombe NSW 2141 Lidcombe NSW 1825 Australia Australia 9 October 2018 Dear MR PRALJAK, Customer Service 13 2221 Facsimile (02) 8737 3609 We're unable to recover the money you transferred Recently, you asked us to recover some money you transferred by electronic payment' to an account at ANZ Bank. ANZ Bank has contacted us and confirmed that they received the money. Here are the details: Account Number Date money was transferred 17/10/2017 Amount $350.00 Account where money was sent Reference number CN 4897260 Unfortunately however, ANZ Bank has declined our request to return the funds and the Commonwealth Bank cannot reverse the transaction from the destination account holder's account without their permission. In addition, the law prevents us from disclosing the destination account holder's identity to you without their consent or unless compelled to do so by an order of the Court. What do you need to do? We are sorry we are unable to help you further in recovering this money. We suggest you seek independent legal advice to find out whether you can recover it another way. When transferring money electronicaly, please ensure that the money goes to the correct account by checking the details in the From Account and To account field before clicking Confirm. We're here to help If you have any questions or need more information, please call the Netbank Help Desk on 13 2221 + option 4, 24 hours a day, 7 days a week. Yours sincerely Commonwealth Bank Processing Services 1 Electronic Payment fkterb t(i WI (A oilhor, online puynw11lu, Ii lunurl Mill 1110)011 billIkinU ACS-077 EFTA00081867