Service Request #25380

Service Request #25380 Needs Serial of temporary Decoder AMS Status: Priority: Type: Closed P3 (Next Day) Service Contract Assigned To: Jeff Cranor, Jeff McKenzie. Justin Houston Date Created: Next Appt.: Sep 9, 2019 Customer: Contact: Service Location: Bill To: PO #: FBOP MCC New York MS0109 (130104.001) Main Location 150 PARK ROW NEW YORK, NY 10007 FBOP MCC New York MS0109 (130104.001) 150 PARK ROW NEW YORK, NY 10007 Additional information & Custom Fields: Is this a emergency request: Yes. You must call 844-802-0188 Is the system in question under any warranty: What is the system in question : When was the problem first discovered: PO Number: Who reported the problem initally: Today Is this a consistent problem or CONSISTENT intermittent: Is this problem effecting all users: YES Is there power to the device in question: Do you have a spare device on site: Can you send a picture of the device: Has any work been done in the area involved: Can you describe what is or is not happening: YES Unknown NO NO Moving AMS and SVRs to the computer services server room Material Required For Request: PHONE SUPPORT Who Requested the service call : Detailed Description: Hodges called because they are moving the recording equipment to the Computer Services server room for full time access. They needed the serial number to get a new ip address for the new location. Schedule EFTA00117600 When Assigned To Comment Sep 9, 2019, all-day Jeff Cranor, Justin Houston, Jeff McKenzie Jeff Mckenzie is working on this. Equipment - No Equipment No Comments Details - No Detail Items EFTA00117601