Service Request #25576

Service Request #25576 Adding Vicon V942D up cameras to NICE Status: FBOP Assigned Priority: Type: Assigned To: Date Created: Next Appt.: P3 (Next Day) Service Contract Jeff Craw, Jeff McKenzie. Justin Houston Sep 20, 2019 Additional Information & Custom Fields: Customer: Contact: Service Location: Bill To: PO #: FBOP MCC New York MS0109 (130104.001) Main Location 150 PARK ROW NEW YORK, NY 10007 FBOP MCC New York MS0109 (130104.001) 150 PARK ROW NEW YORK, NY 10007 Is this a emergency request: Yes. You must call 844-802-0188 Is the system in question under any warranty: What is the system in question : When was the problem first discovered: PO Number: Who reported the problem initally: Is this a consistent problem or intermittent: Is this problem effecting all users: Is there power to the device in question: Do you have a spare device on site: Can you send a picture of the device: Has any work been done in the area involved: Can you describe what is or is not happening: Material Required For Request: Who Requested the service call : Detailed Description: Today CONSISTENT YES YES Unknown NO NO Installation of new Nice Vision system. PHONE SUPPORT Assisting In network troubleshooting and up programming of the up cameras to add them into NICE. Serial Number 43144901 Customer Name Federal Bureau of Prisons EFTA00117604 Site Name MCC New York Product Type VISION NET 3.1 UP1 Contact Name Jeff Mckenzie Contact Phone 240-454-1777 Email Address Problem Description Trying to add the V942D-W312MIR to NICE Vision through Sitebuilder with the ONVIF option. We can ping the cameras, but says 'Failed to Retrieve Device Data". Customer wants to work on this Monday. Schedule When Assigned To Comment Sep 20, 2019, 8-11am Jeff Cranor, Justin Houston. Jeff McKenzie Equipment - No Equipment No Comments Details - No Detail Items EFTA00117605