Service Request #22855

Service Request #22855 Raid just crashed Status: Priority: Type: Assigned To: Date Created: Next Appt.: Closed P3 (Next Day) Service Contract Feb 28. 2019 Customer: Contact: Service Location: Bill To: PO #: FBOP MCC New York MS0109 (130104.001) Main Location NEW YORK, NY 10007 FBOP MCC New York MS0109 (130104.001) NEW YORK, NY 10007 Additional Information & Custom Fields: Is this a emergency request: Is the system in question under any warranty: What is the system in question : When was the problem first discovered: PO Number: Who reported the problem initally: Is this a consistent problem or intermittent: Is this problem effecting all users: Is there power to the device in question: Do you have a spare device on site: Can you send a picture of the device: Has any work been done in the area involved: Can you describe what is or is not happening: Material Required For Request: Who Requested the service call : Detailed Description: Yes. You must call Today CONSISTENT YES YES Unknown NO NO recording PHONE SUPPORT Serial Number 43144901 Customer Name Federal Bureau of Prisons Site Name MCC New York Product Type VISION Contact Name EFTA00125637 Contact Ph Email Address Problem Description Raid needs rebuilt. I need any documentation that you may have pertaining to rebuilding the raid from the front LCD. Oognify Support Contract th 32765 Senior Customer Support Technician SigNet Technologies I Convergint Federal Solutions Beltsville. MD 20705 Schedule When Assigned To Comment Feb 28 - Mar 8, 2019, all-day s working on this. Equipment - No Equipment No Comments Details - No Detail Items EFTA00125638