Service Request #22855

Service Request #22855 Raid just crashed Status: Priority. Type: Assigned To: Date Created: Next Appt: Closed P3 (Next Day) Service Contract Feb 28, 2019 Customer: Contact: Service Location: Bill To: PO It FBOP MCC New York MS0109 (130104.001) Main Location 150 PARK ROW NEW YORK, NY 10007 FBOP MCC New York M50109 (130104.001) 150 PARK ROW NEW YORK, NY 10007 Additional Information 8 Custom Fields: Is this a emergency request Yes. You must call 844-802-0188 Is the system in question under any warranty: What is the system in question : When was the problem first discovered: PO Number: Who reported the problem initally: Today Is this a consistent problem or CONSISTENT intermittent: Is this problem effecting all users: YES Is there power to the device in question: Do you have a spare device on site: Can you send a picture of the device: Has any work been done in the area involved: Can you describe what is or is not happening: YES Unknown NO NO recording Material Required For Request: PHONE SUPPORT Who Requested the service call : Detailed Description: Serial Number 43144901 Customer Name Federal Bureau of Prisons Site Name MCC New York Product Type VISION Contact Name EFTA00141830 Contact Phone 240-454-1777 Email Address [email protected] Problem Description Raid needs rebuilt. I need any documentation that you may have pertaining to rebuilding the raid from the front LCD. Oognify Support Contract #: 32765 Jeffrey McKenzie I Senior Customer Support Technician SigNet Technologies I Convergint Federal Solutions 12300 Kiln Ct Suite E. Beltsville, MD 20705 Office:240.2643295 I Mobile:240-454-1777 I Direct: [email protected] Schedule When Assigned To Comment Feb 28 - Mar 8, 2019, all-day Jeff is working on this. Equipment - No Equipment Comments Assignment Completed by on Mar 20, 2019, 2:45 PM The assignment on Feb 28 - Mar 8, all-day for and has been marked complete. I [PRIVATE] back up and running after rebuilding the raid Comment by on Feb 28, 2019, 2:06 PM [PRIVATE] Derek, Are you available to work on this if I get the customer on the line? Jeffrey McKenzie I Senior Customer Support Technician Sig Net Technologies I Convergint Federal Solutions 12300 Kiln Ct Suite E, Beltsville, MD 20705 Office:240-264-3295 I Mobile:240-454-1777 I Direct: [email protected] This e-mail and any attachments to it are intended only for the identified recipients. It may contain proprietary or otherwise legally protected information of Sig Net Technologies, Inc. Any unauthorized use or disclosure of this communication is strictly prohibited. If you have received This communication In error, please notify the sender and delete or otherwise destroy the e-mail and all attachments immediately. From: Jeffrey McKenzie Sent: Tuesday, February 26, 2019 4:36 PM To: 'Support' <[email protected]> Subject: RE: PRO UNIT RAID REBUILD DOCUMENTATION REQUEST Thanks Derek. From: Support lmailto:Supportgeognify.comj Sent: Tuesday, February 26, 2019 3:34 PM To: Jeffrey McKenzie <[email protected]»; Support <[email protected]> Subject: RE: PRO UNIT RAID REBUILD DOCUMENTATION REQUEST Hi Jeff• Unable to locate anything official. The basic steps are as following: 1. Set the raid level to none, and save. It will restarted with all drives being '4.1." Replace any faulty drives) 2. Set the raid level to 5 and save. It will restart and being an initialization. The password is 1111 (if I recall correctly). Once the raid Is created, you'll need to restart windows and create the proper partitions. I'll keep looking but that should get you going. Best regards, DEREK BARR Senior Support Engineer (T) +1-845-201-5568 (M) +1-201-407-7471 DerekBan©qognify.com www.qognify.00m CUSTOMER SUPPORT CONTACTS USA Toll Free +14664954607 USA +1-201477-3408 UK +44-203-1501-393 UK Toll Free +44400-0488305 Israel +972-73-394-7900 France +33-170- 70-0066 [email protected] Germany +494419-288-035 Singapore +65-3163-3144 India +91-117-1279-047 Hong Kong +852-5808-6118 China +86-10-5357-3270 From: Jeffrey McKenzie [email protected]> Sent: Tuesday February 26, 2019 14:35 To: Support <SupporffiNognify.com> Subject: RE: PRO UNIT RAID REBUILD DOCUMENTATION REQUEST Anything you have on Pro Unit documentation would be appreciated. Jeffrey McKenzie I Senior Customer Support Technician Sig Net Technologies I Convergint Federal Solutions 12300 Kiln CI Suite E, Beltsville. MD 20705 Office:240-264-3295 I Mobile:240-454-1777 I Direct [email protected] This e-mail and any attachments to it are intended only for the identified recipients. It may contain proprietary or otherwise legally protected information of Sig Net Technologies, Inc. Any unauthorized use or disclosure of this communication is strictly prohibited. If you have received this communication in error, please notify the sender and delete or otherwise destroy the e-mail and all attachments immediately. From: Support Imailto:Support@qognify. corn] Sent: Tuesday. February 26, 2019 2:28 PM To: Jeffrey McKenzie <Jeffrey.McKenzie©signetinc.com>: Support <Supportfiliqognify.com> Subject: RE: PRO UNIT RAID REBUILD DOCUMENTATION EFTA00141831 I REQUEST Hi Jeff I am searching but so far! am not finding anything specific - you want to do a foreground Mit of the RAID? Assl nment Created by on Feb 28, 2019, 2:05 PM The assignment on Feb 28 - Mar 8, all-day for I [PRIVATE] Jeff is working on this. Details - No Detail Items and has been created. EFTA00141832