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From: " To: I EFTA00142526 Subject Re: NICEVision Administrator Error Date: Thu, 08 Aug 2019 17:30:34 +0000 Importance: Normal Attachments: TEXT.htm EFTA00142527 I forwarded this e-mail to Jeff McKenzie. He responded immediately and said the following: I just got the email from Otisville directly. I have a case open with Clognify. I am working on it to see what the issue is. Jeffrey McKenzie I Senior Customer Support Technician SigNet Technologies I Convergint Federal Solutions 12300 Kiln Ct Suite E, Beltsville, MD 20705 Office: -I Mobile I Direct: This e-mail and any attachments to it are intended only for the identified recipients. It may contain proprietary or otherwise legally protected information of SigNet Technologies. Inc. Any unauthorized use or disclosure of this communication is strictly prohibited. If you have received this communication in error, please notify the sender and delete or otherwise destroy the e-mall and all attachments immediately. >›>. 8/8/2019 12:19 PM >>> Yep. Same exact issue here in Houston. It happened after we loaded the latest update. Might be a pain, but if you still have a copy of the old AppSuite you could load it just long enough to unlock the work station and then go back to the newest version until we can get some support. FCC Terre Haute 4200 Bureau Rd. North Terre Haute, IN 47802 Department of Justice FBOP, FDC - Houston ext >>>I Hello, 8/8/2019 11:13 AM >> > Looking for some help or advice from anyone using NICEVision. I just tried logging into Administrator to unlock an account and I get a pop up that states "Database Error." I click "ok," and it closes the application. I'm getting the error on the AMS as well as a BOPNet computer that is running the NICEVision software. I reached out to Justin Houston but he is out of the office and I haven't heard back from anyone at the tech support number he left. If anyone has any ideas or has experienced this error, rd appreciate any advice or guidance to fix it. Thanks in advance. FCI Otisville EFTA00142528 Two Mile Dr. Otisvill I NY 10963 EFTA00142529