1/28/24, 10:30 AM

1/28/24, 10:30 AM Gina - Payments with Debitsuccess on behalf of Copper Coast Fitness coAtne.i.)ceme:"Yr Of SaIRTS A P.1.0 te....K.A6 CENTRE C.C?(CI:2 crt Gma il CII-65 EU-I Is / MANAGER 1,20 ke,"01 NA • Payments with Debitsuccess on behalf of Copper Coast Fitness To: Hi •S• 29 November 2022 at 12:22 Welcome to Debitsuccess. PAW-161\7(5 or Co NIT RAG r - t3A KW- ACCOUNT Dl R..eCT k3 We are a specialist billing company who will be collecting your payments on behalf of Copper Coast Fitness. Please take a moment to check and confirm the payment details shown in your attached contract. You should also keep a copy for your records. If there are any mistakes or changes required to the above please contact us as soon as possible on 1800 148 848 and quote your reference which is CCSC884364. You can also contact us via our website at http://www.debitsuccess.com.au/contact particularly if you should have a change of address or contact phone numbers during the term of your contract. Thank you for choosing Copper Coast Fitness and Debitsuccess as your convenient way to pay. CAUTION: This email message and any attachments contain information that is confidential. If you are not the intended recipient, any use, disclosure or copying of this message or attachments is strictly prohibited. If you have received this email message in error please notify us immediately and erase all copies of the message and attachments. Debitsuccess document CCSC884364.pdf 1—i 125K https://mall.google.conVmall/u/Onik4b27812ae2f&viewr-pt&search=allSpernimsgid-=msg-f:1750793433498568475&simpl=msg-f:1750793433498... 1/1 EFTA00262077 Customer Agreement Business Name: Copper Coast Fitness Legal Name: Copper Coast Sport & Leisure Centre Address: lADoswell Terrace. Karin SA5554 ABNIACN: 18 118 940 063 This Contract governs drect-debit payment by the Customer of fees owed to the Facility. My changes to this Contract must be countor-signed by the Customer. This agreement is an ongoing agreement and will continue until the facility or the customer terminates it. Customer Details Debitsuccess Nurrber:CCSC8£t4364 First Name Date of Birth Last Name Mailing Address Suburb Sex Phone-Home F MId F Post Code Phone-Work 5551 State Phone-Mobile SA Physical Address (If different from above) Phone-Emergency Facility Identifier 1116193-244231-CCSC Email Address Customer Type I? New Customer F Re-enrolment F Transfer Emergency Contact Name (21,111 Payment Plan Instalment amount: $17.00 S Billing Fee: TOTAL: First Payment Date: Payment Frequency 02,01/2023 PI Weekly 51700 Minimum Term: Months OR Payments (NOT both) NOTE: Establishment fee of $60.00 wli be added to the first instalment. In addition, a Default Charge of $10.00 avill be charged for each dishonoured payment. Cancellation before minimum term attracts a cancellation fee of: Total Value of Contract $128.00 F Tick if you wish to terminate after minimum term Initial: Contract may be suspended as per the Terms and Conditions on the rear of this contract. This attracts a weekly fee of: Special Conditions: NO Admin fee $5 Suspension fee 30 Days Notice To Cancel at no charge EFTA00262078 After the agreed number of payments (specified above) have been made, if you have chosen not to have this Contract terminate after the Minimum Term (by ticking the box above where indicated) this Contract will become an ongoing membership contract. You agree that this authorisation will remain in force in accordance with the provisions of both the Debitsuccess Contract - Terms and Conditions and any separate contract/terms and conditions issued by the Facility, and that you have read and understood the same. Signature A JtA Signature Date and lime 29/112022 12:21 pm Direct Debit from Bank Account, Building Society Or Credit Union Details of the Account to be Debited (All details must be supplied) Name of the Financial Institution Commonwealth Bank Account Name BSB Number or INVe authorise Debitsuccess Pty Ltd ACN 095 551 581, APCA User ID Number 507519, 387342, 496485, 184534, 518466, 621258 to debit my/our account at the Financial Institution identified here through the Bulk Electronic Clearing System (BECS). I/We authorise you until further notice to debit mylour account with all amounts which Debitsuccess Pty Limited, the registered initiator of the above Authorisation Code may be initiated by Direct Debit. i/We acknowledge and accept that the bank accepts this authority only upon the conditions set out in this form. IW I confirm that I have authority over this bank account, and that it can be operated severally Direct Debit from Credit Card Credit Card Number Name On Card Expiry Date Credit Card Type F Visa F MasterCard I Arrerican Express By signing this form VWe authorise Debitsuccess Pty Umited, contracted by and acting on behalf of the Business to collect payments due by me/us pursuant to the Agreement (defined below), to debit payments from my specified Credit Card above, and I/We acknowledge that Debitsuccess will appear as the merchant on my credit card statement. l/We authorise Debitsuccess to vary the amount of the payments upon instructions from the Business and where such instructions from the Business are received by Debitsuccess Pty Umited, I/We do not require Debitsuccess Pty Umited to notify me/us of such variations to the debit amount. This Authorisation Is to remain in force in accordance with the terms and conditions on this Direct Debit Request and the provided DDR Service Agreement which follows, and i/We have read and understood the same. r I confirm that I have authority over this credit card, and that it can be operated severally EFTA00262079 Signatures This authorisation is to remain in force in accordance with the terms and conditions of this page and on the reverse side hereof, and I/We have read and agree to be bound by the said terms and conditions. Signature - Member Signature Date and Time L' EVI 1.27)22 12 2', pm Signature - Staff Wl — Signature Date and Time 29. 1 1,2022 1222 pill This agreement is subject to a 7day cooling off period which starts29111/2022 02:52 pm and ends06/12/2022 02:52 pm or the opening of the club, whichever is later. The issuer of the billing sang en !s Debitsuccess Pty Ltd (A8N 32 095 551 581). Debitsuccess is an Puthonsed Repr esentatim (AR 407894) of Transaction Senices Holdings Limited (PFSL 338256). The Debitsuccess Contract —Terms and Conditions 7321340628 1. Introduction This document outlines the rights and responsibilities you have with regard to the ability of Oebitsuccess to directly debit your nominated bank account or credit card for any instalments or payments due by YOu under the terms and conditions of this Contract. All communication relating to this Contract are to be sent directly to Oebltsuccess. All queries regarding the provision of the Services should be directed to the Facility. 2. Definitions In this Contract, the words and phrases referred to below are defined as follows: • "Commencement Date' means the date that the Facility provides the Services to the Customer or such other date as agreed by the Facility and the Customer. • 'Contract" means these terms and conditions together with the conditions of instruction to accept direct debits. • "Customer" or "you" means the person or party signing this Contract. • 'Debitsuccess' means Oebitsuccess Pty limited, a company incorporated in Australia - Phone: 1800 148 848, Email: Postal address:P.O. Box 577, Mt. Waverley, Victoria 3149. • "Facility" means the organisation providing the Services and/or its franchisees, as applicable. • 'Facility Membership Agreement' means any terms, conditions and contractual agreements made between the Facility and the Customer. • 'Services' means the services to be provided by the Facility pursuant to which this Contract relates. for the purposes of this Contract, 'Services" means an entitlement to use the Services provided by the Facility and does not mean the "actual" use of the Services. 3. Term This Contract will commence on theCommencement Date and will continueuntil all instalments and payments due have been paid in full, unless terminated earlier in accordance with clause 4. 4. Early termination This Contract may be terminated at any time with the agreement of the Facility. The Customer shall not consider that this Contract has been terminated until such time as termination is confirmed in writing to the Customer by Debitsuccess and/or the Facility to the last address of the Customer that Debitsuccess has on record. Termination of this Contract will also terminate the instruction to accept direct debits. 5. Further customer agreements The Customer agrees that. • Change in Facility details -the Customer% obligations under this Contract are not affected by a reasonable change in the normal location where the Services are ordinarily provided, a reasonable change in the location of the Facility's premises, a change in the ownership of the Facility, or a change in the name of the Facility; and Rights conditional - the Customers rights to the Services are conditional upon he or she: o complying with any rules and conditions of the Facility relating to the Services:and o making any payments required under this Contract when due. 6. Payments As consideration for receipt of the Services, the Customer agrees to pay the instalment amount at the agreed payment frequency for the term of this Contract. The Customer may alter the payment frequency a nd/or day to debit by requesting a change with Debitsuccess. However, any changes shall not affect the total amount of money the Customer would otherwise be required to pay. Should there be any payments in arrears, the Customer authorises Debitsuccess to debit the outstanding balance in order to bring the account up to date. 7. Administration Fee A one-off lee of the amount indicated on the front of this Contract is payable to Debitsuccess by the Customer on signing this Contract. The Customer authorises Debitsuccess to add any fees owing under this clause, to the initial instalment to be paid by the Customer las a separate payment or otherwise) or to such other instalments as Debitsuccess may, at its sole discretion, decide. 8. late Payment Fee A late payment fee of the amount Indicated on the front of this Contract is payable by the Customer to Debitsuccess for each reversal of a payment initiated by Debitsuccess in accordance with this Contract. The Customer authorises Debitsuccess to add any fees owing under this clause to any future instalments paid by the Customer (as a separate payment or otherwise). 9. Privacy The Customer acknowledges that: EFTA00262080 • Debitsuccess is entitled to store his or her personal information (whether received from the Customer, the Facility or otherwise) on its systems, and use it for the purposes of administering this Contract, providing its products and services, or offering alternative products and services: • he or she has rights of access to, and correction ol, his or her information under the Privacy Act 1988 (Cth); and • Oebitsuceess for the Facility) may contact the Customer for any purpose related to the provision of its products and services. 10. Liability The Customer agrees that, to the extent permitted by law, neither the Facility, Debi ts uccess or any of their related companies, directors or employees will be liable for any direct, indirect, or consequential injury, loss or damage to the Customer, or to the property of the Customer whatsoever, arising out of or in relation to this Contract. 11. Debt Collection Action The Customer: • authorises the Debitsuccess to notify any debt collection or credit reporting agency upon default by the Customer in regard to any obligation to pay under this Contract; • agrees to immediately pay the full outstanding balance of the remainder of the payments due, including any current arrears, should a default occur prior to this Contract terminating; • authorises Debitsuccess to add $25 to the outstanding debt as its fee for dealing with the default; and • agrees to pay any and all costs incurred as a result of debt collection including the commission, fees and costs charged by any debt collection agency (approximately 25% of the outsta nding debt). 12. Contracts Privity The Customer acknowledges that Debitsuccess has been contracted by the facility to collect the instalments due under this Contract and the Customer acknowledges that all rights of the Facility pursuant to this Contract are able to be enforced by Debitsuccess as if it were the Facility, without any involvement on the part of the Facility or the consent of the Customer. 13. Entire Agreement This Contract and the Facility Membership Agreement las applicable) constitutes the entire agreement, understanding and arrangement (express and implied) between the Customer, the Facility and Debitsuccess relating to the subject matter of this Contract, and supersedes and cancels any previous agreement. understanding and arrangement relating to the subject matter of these arrangements whether written or oral. In the event of any inconsistency between the terms of this Contract and the Facility Membership Agreement that specifically relate to the rights and obligations of the Facility [other than any right to unilaterally vary fees payable), the terms of the Facility Membership Agreement shall prevail. 14. Severability If any provision of this Contract is prohibited, invalid or unenforceable, that provision will be ineffective to the extent of the prohibition, invalidity or unenforceability without invalidating the remaining provisions of this Contract or affecting the validity or enforceability of that provision, unless it materially alters the nature or material terms of this Contract. TERMS AND CON DMONS OF THE DEBITSUCCESS DIRECT DEBIT REQUEST (DDR) SERVICE AGREEMENT 1. INITIAL TERMS Debitsuccess will debit your nominated account for the amounts and at the frequency of payments as agreed between us on the Debitsuccess DOR Contract, authorised and accepted by you. 2. CHANGE OF TERMS In the unlikely event that the initial terms are to change, they can only do so in accordance with your Contract and we must give you at least 14 days' notice of the changes including if applicable the new amount, new frequency and next debit date. 3. DEFERRING OR STOPPING A PAYMENT Should you wish to defer a payment to another date you must contact Debitsuccess before the date of that payment to request the deferment. Deferments are entirely at the discretion of Debi ts uccess and will depend on the length of deferment, the current state of your account and your past history. You may request us to stop an individual payment however you will still be liable to make this payment by some other method or your account will become overdue 4. ALTERING THE SCHEDULE Should you wish to alter the payment frequency or Day to Debit, conta ct Debi tsuccess and we, at our discretion, may be able to make the cha nges you require. There may be a fee charged for this service (details of any fees payable can be obtained by contacting Debitsuccess on 1.800 148 848). Any changes made will not affect the total amount you would otherwise have pa Id over the minimum term of your Contract 5. SUSPENDING THE PAYMENTS Suspension of payments may be possible under the terms of your Facility Membership Agreement. Payments may be suspended for a minimum of 2 weeks at a time so long as the total time suspended within the minimum term does not exceed 6 weeks. In order to suspend payments you should contact Debitsuccess at least 3 days prior to the date of the first suspended payment. There is a charge of $5.00 per week while the contract is suspended unless a different fee is specified on the front of this Contract. Any time spent on suspension will be added onto the minimum term of the Contract so that the sum of the instalments payable for the minimum term or number of payments shall still be payable regardless of any suspension or suspension charges made. 6. CANCELLING THE PAYMENTS You can cancel this Direct Debit Request Authority by requesting this of Debitsuccess or your bank. Cancellation of the authority to debit your account will not terminate this contract or remove your liability to make the payments you have agreed to. 7. DISPUTES if you dispute any debit payment, you must notify Debitsuccess Immediately. Debitsuccess will respond to your dispute within 7 working days and will immediately refund the amount of the debit if we are not able to substantiate the reason for it. If you do not receive a satisfactory response from us to your dispute contact your financial institution who will respond to you with an answer to your claim within S business days if your claim is lodged within 12 months of the disputed drawing, or within 30 business days if your claim is lodged after 12 months from the disputed drawing. EFTA00262081 8. NON WORKING DAY When the day to debit fails on a weekend or public holiday the debit will be initiated on the next working day. 9. DISHONOURED PAYMENTS It is your responsibility to ensure that on the due date clear funds are available in your nominated account to meet the direct debit payment. Should your payment be dishonoured, Debitsuccess will debit the amount indicated on the front of this Contract with your next payment and may, if we have not received instructions to the contrary from you, debit both the current due payment and the now overdue payments) on the same day. Debitsuccess may debit other fees or costs involved with debt collection in accordance with the terms and conditions of the Contract. 10. ENQUIRIES All enquiries should be directed to Debitsuccess and should be made at least 1 working day prior to the next scheduled debit date. It. YOUR OTHER RESPONSIBILMES In addition to those already mentioned, you are responsible for ensuring that your nominated account is able to accept direct debits. If it is not, it is your responsibility to provide Debitsuccess with a new account number. DEBITSUCCESS' PRODUCT DISCLOSURE STATEMENT ABOUT US This Short-Form Product Disclosure Statement (Short•Form POS) Is prepared by Debitsuccess Pty Ltd MN 32 095 551 581 (Debitsuccess, We, Us). We are a wholly owned subsidiary of TSG Holdings (AUST) No.2 Pty Ltd MN 89 608 821 281 and a related company of Transaction Services Holdings Limited ARBN 125 664 860 115Hil. HOW TO CONTACT US You can contact Us by telephone by fax via our website (swnv.debitsuccess.com.au) or by writing to us at PO Box 577, Mt Waverley Victoria 3149. PRODUCT ISSUER Oebitsuccess is the Issuer of the Debitsuccess Direct Debit Payment Product (the Product) under an Intermediary authorisation with THSL THSL hold an Australian Financial Services UCenCe (No. 338256) and We are an authorised representative of THSL (AR 407894) authorised to provide financial product advice about and deal In the Product. THE PRODUCT The Product is a non-cash payment facility which allows you to enter Into an arrangement with us for the payment of reoccurring amounts to a single merchant by direct debit from your nominated bank account or credit card ('Account). We can only provide the facility to you if we have received a completed Direct Debit Request that you have agreed to. UPDATED INFORMATION Some information might change from time to time. We will issue a supplementary or replacement Short-Form PDS to you if there is a materially adverse change to or omission from the information. For other changes, you can obtain up to date information by contacting us. We will send you updated Information free of charge on request DISCLAIMER All information in this Short•Form PDS is general only and does not take account of your individual objectives, financial situation or specific needs. You should consider how the information in this Short-Form PDS meets your needs before deciding to apply for the Product OTHER INFORMATION THAT FORMS PART OF THIS SHORT-FORM PDS The following documents are incorporated into, and form part of, this Short-Form PDS: 1. The Terms and Conditions of the Debitsuccess Contract and/or your customer/service contract end 2. The-Terms and Conditions of the Debitsuccess Direct Debit Request (DDR) Service Agreement You should read these documents as they Include important Information about the terms and conditions that apply to our provision of the Product to you, including information about cancellation and termination rights, breach of contract, liability and privacy. They are prints on the back of our Direct Debit Request (DDR) which you will be given by the merchant you require your payment to be made to. The documents are also publ featly available to view or download from our website or you can ask us for a copy. SUMMARY OF FEATURES AND BENEFITS OF THE PRODUCT The Product allows you to make recurring payments from your Account to a single merchant - for example a club or organisation you have membership to. It has many benefits, the key ones are summarised below: Certainty • you can align payments to your income stream by nominating the day payments are to be deducted from your Account and the frequency. Flexibility • nominate payments to continue or stop on expiry of the minimum term. Responsiveness -you can elect to pay moreover a shorter term (paying off your liability earlier) or if your circumstances change you can arrange to EFTA00262082 make 'catchup' payments in special circumstances. Security of Data • we have in place security systems of a very high standard which comply with the Payment Card Industry Data Security Standards to ensure that your personal Information Is secure from unauthorised access. SUMMARY OF RISKS OF USING THE PRODUCT The Product is designs to provide you with a simple and easy to use payment solution. The Product Is not 100% risk free and there are some risks associated with use of the Product We cannot debit your account If you give us Incorrect Account Detail or If you have insufficient clear funds in your Account and In the unlikely event that our systems or service providers are temporarily unavailable we may not be able to debit your Account on the nominated day. DISPUTE RESOLUTION if you are not satisfied with our services, please telephone our Internal dispute resolution service on 1800 148 848 or write to us. We will acknowledge your complaint In writing within 7 days and endeavour to resolve It promptly. If you are not satisfied with our response, you dispute resolution can contact by telephone 11800 931 678) or via their website (https://www.afca.orgau/). COSTS AND OTHER AMOUNTS PAYABLE We may deduct the following fees from your Account at the times indicated: When Pay:. :I. Administration• A maximum amount of $110. The fee could range between $0 and $110 depending on your arrangement with your merchant For example: You may be charged a one off fee of $10 if so it will be clearly indicated on the DDR form that you complete with your merchant Once only when Product is first established Reversal lip to $15 On the Dishonour of a payment Debt Collection" $25 plus 25% of full outstanding balance. For example, if your outstanding balance was $200, the Debt Cancellation Fs owing, in addition to the outstanding contract balance of $200, will be $75 comprising $25 plus 25% of the remaining balance (i.e. 25% of $200). \On cancellation of the product due to your failure to pay the required amounts under your customer/membership contract resulting in the referral of your account to Debt Collection. *The fees noted In the table above are maximum amounts charged by Debitsuccess in relation to the provision of the product The actual amounts payable are set out in your customer/membership contract You will be notified In writing of the amount you pay before the Product is issued to you. " This fee will only be charged If Debitsuccess provides Debt Collection Services to the business providing goods or services to you. If this is the case, the terms relating to Debt Collection Services set out in your customer/membership agreement will also apply. This Short-Form Product Disclosure Statement is dated 7 December 2016 and provides a summary of key information in the Product Disclosure Statement as at that date. We will provide you with a Product Disclosure Statement free of charge on request. EFTA00262083 AD_Dite,53e o 1'C 1-4 A NAGER GILES ett1S co1/4 (>20 )(\) m An)1PoLATIN,c. 1•)D •SEKtiAL A RA ET t 4\)G EF vou0010 I J SEy ,AP-I)SC kiNci Copper Coast Sports & Leisure Centre 1 Doswell Terrace Kadina SA 5554 ( 13th August 2022y (IQ 1.)CO3 Vi CT( NI To the Manager, I am contacting you to report an ongoing issue concerning my Gym Membership, conceming your payment system and payments of my membership. I have constantly experienced issue concerning this payment system involving being informed via email or text messages of payments not being paid, which as attached to this report I have been experiencing your payment system direct debit the payments then returning the payments prior to reporting to me that there are issues with the payment not being made. I have attached a copy of a bank statement of the bank account which the payments have been deducted which clearly states that the payments are being deducted and then reversed, which has been occurring on numerous occasions. I instructed the payment system to cancel my payment plan if the issue could not be rectified as I do not want to cancel my gym membership but need the payment system issue for this membership to be rectified or given another option for the payments of the membership. Following the payment system direct debit $51.00 which is the balance paid in full I then received another email 6 days later stating I still owed $20.00 on my membership. Clearly I did pay in full and this seems to be suspicious of Fraudulent activity or a mistake. I do not wish to cancel my gym membership and am requesting that this issue is thoroughly investigated either as a mistake in the payment system or as suspicious activity. I have been confirmed recently as being a victim of organized crime and am suspicious of this activity involving my bank account and the payment department and the suspicion of hacking either my gym membership account, the payment system or my bank account. I am contacting you to investigate this issue and to resolve this issue so that I can continue my gym membership as normal Thank you Kind Regards CUn)eJECT Eft -3-0H N) LS EAN1 14.1 P FRASER EL LA S M PIP LAVA J i3eTTS Kee'°"" t ( KIce\rt Bbto/cE - Out 75 sezcya L A iC4 "DC1 stEV er•) ViCK-. 1 NATAL t E eTTS - (A1711".\A -51)1.1 A A.\ 'an/ A< tl GTS_vMYNA /..)R5i--1A G CHAO COV c, ILL ,..)12„ CDV EFTA00262084 8113/23. 9:06 AM Gmail - Second Unsuccessful Payment attempt 1-- Gmail 1111MIMa Second Unsuccessful Payment attempt 5 messages SA OVERDUE NOTICE Dear Debit Success Reference: Overdue Amount: $ 44 Due for immediate payment 4 August 2023 at 16:37 beigravialeisure 4-Aug-2023 If you have already paid the amount requested or called us to arrange a payment plan within the last 24 hours, please disregard this email. We recently communicated with you and advised that your payments in relation to your payment agreement with us. Copper Coast Fitness , had been unsuccessful. According to our records the overdue balance is currently $ 44 . This balance may include default fees and other charges applied in accordance with your agreement. If you have recently completed a suspension period, the overdue amount may be related to the phasing of your payment cycle. Please take one of the following steps as soon as possible: 1. Go to https://paynow.debitsuccess.com/ to make a payment using a credit/debit card or online banking. If you are using a new card and wish to update the details please ensure that you select the option to save this card for future payments. htlps:ffmail.google.comfmaillul0flik=b27812ae2f&vieyrpt&search=alt&permthid--tNead-f:17732813147777462948simpininsg-1:17732813147777 1(4 EFTA00262085 8/13/23, 9:06 AM Gmail - Second Unsuccessful Payment attempt 2. Contact The Debit Success Customer Services Team on and arrange to pay the arrears amount of $ 44 with a credit/debit card before your next debit. While any of the Debit Success agents can assist you in making a manual payment, they do also offer an easy-to-use self service option by selecting 1 on your keypad and following the voice prompts. 3. We can help you get back on track with your payments. Ask Debit Success if a payment plan is available when you call. If no action is taken, Debit Success will attempt to bring your account up to date by making further debits from your account. If you pay 4 weekly or monthly, these debits may be re-attempted two weeks prior to the regular scheduled date. Please ensure that you have sufficient funds in your designated account to cover the current overdue in addition to your usual payment amount. If your payments have failed due to a change in card details, please let Debit Success know as soon as possible so that they can place a temporary debit stop while you are awaiting your new card. We appreciate your co-operation with this matter. Sincerely, The Copper Coast Fitness Team Online Payment Option: https://paynow.debitsuccess.com/ Payment can be made by Credit/Debit Card or Bank Direct Transfer Total Due: $ 44 Debit Success Referenc To: To whom it may concern. 5 August 2023 at 14:44 I have encountered numerous problems with your payment system of my membership that has been a continuous event and am quite dissatisfied with the effort to rectify this problem and as a dissatisfied customer I wish to cancel my contract with your service. Could you please cancel my contract and inform me of this requested action when actioned. https //mail googlecom/mailfu/0/?ik=b27812ae2f&view-pt&sea rch =all&pounthid=thread-f:17732813147777462946simpl=msg-f:17732813147777 2/4 EFTA00262086 8/13/23, 9.O9 AM erne - Third unsuccessful Payment attempt Gmail Third unsuccessful Payment attempt 1 message 12 August 2023 at 15:57 belgravialeisure SA 12-Aug-2023 Dear Debit Success Reference: OVERDUE NOTICE Overdue Amount: $ 20 DUE FOR IMMEDIATE PAYMENT We are concerned that your payments in relation to your agreement with us, Copper Coast Fitness are now considerably overdue. > The Current overdue balance is $ 20 . This may include default fees and other charges in accordance with your agreement. Please take urgent action by doing one of the following: 1. Go to https://paynow.debitsuccess.com/ to make a payment using a credit/debit card or online banking. If you are using a new card and wish to update the details please ensure that you select the option to save this card for future payments. 2. Contact the Debit Success team by calling to bring the account up to date. While any of the Debit Success agents can assist you in making a manual payment, they do also offer an easy-to-use self service option by selecting 1 on your keypad and following the voice prompts. haps://matgoogleaornimau/0rikrb27812ae2faview9a&searchnall&partnthaMthceszt4177400358316408118879sImplmnsg-t17740035831640... 1/2 EFTA00262087 8/13,23, 9'.09 AM Gmail - Third unsuccessful Payment attempt 3. If you are experiencing difficulty keeping up with regular payments they may be able to offer a suitable payment plan. This will avoid escalation to an external collections agency. We appreciate your immediate co-operation to this matter. Sincerely, Copper Coast Fitness Online Payment Option: https://paynow.debitsuccess.com/ Payment can be made by Credit/Debit Card or Bank Direct Transfer Total Due: $ 20 Debit Success Referenc httpsl/mail.google.corn/mail/u/Onik=b27812ae2f8yiew=pt&search=all&permthid=thread-f:17740035831640888878simpl=msg-f:17740035831640.. 2/2 EFTA00262088 1126124. 10:58 AM Gmail - First Unsuccessful Payment attempt 2. Contact the Debit Success Customer Services Team on and arrange to pay the arrears amount of $ 25.5 with a credit/debit card be ore your next debit. 3. Debit Success can help you to get back on track with your payments, ask them if a payment plan is available when you call. If no action is taken, Debit Success will attempt to bring your account up to date by making further debits from your account. If you pay 4 weekly or monthly, these debits may be re-attempted two weeks prior to the regular scheduled date. Please ensure that you have sufficient funds in your designated account to cover the current overdue in addition to your usual regular payment. If your payments have failed due to a change in card details, please let Debit Success know as soon as possible so that they can place a temporary debit stop while you are awaiting your new card. We appreciate your co-operation with this matter. Sincerely, Copper Coast Fitness Online Payment Option: https://paynow.debitsuccess.com/ Payment can be made by Credit, Debit Card or Bank Direct Transfer Total Due: $ 25.5 Debit Success Reference 15 October 2023 at 07:36 To: AU - Notifications Customer Service < Dear Debit success, I am contacting you to inform you that I wish to reinstate my cancelled gym membership dated 30th October 2023 as I am no longer relocating from this area and wish to continue my membership. I am also reporting the ongoing issue of suspicious unsuccessful payments and the fee that has been added to the unsuccessful payment each time even though I have given the sports and leisure centre in Kadina evidence that there has always been sufficient funds in my bank account. I opened a new bank account and have very strict security on https://mail.google.comimaiVu/Onikab27812ae2f&viewapt&search=all&pernahld=thread-flP9624976236640593&simpl=msg41779624976236... 2/8 EFTA00262089 1/26/24, 10:58 AM Gmail - First Unsuccessful Payment attempt 3. Debit Success can help you to get back on track with your payments, ask them if a payment plan is available when you call. If no action is taken, Debit Success will attempt to bring your account up to date by making further debits from your account. If you pay 4 weekly or monthly, these debits may be re-attempted two weeks prior to the regular scheduled date. Please ensure that you have sufficient funds in your designated account to cover the current overdue in addition to your usual regular payment. If your payments have failed due to a change in card details, please let Debit Success know as soon as possible so that they can place a temporary debit stop while you are awaiting your new card. We appreciate your co-operation with this matter. Sincerely, Copper Coast Fitness Online Payment Option: https://xplorcontactcenter.my.salesforce.com/apex/AFSC_ UrICheck?id=05a098V00001RDPvjQAH Payment can be made by Credit, Debit Card or Bank Direct Transfer Total Due: S 25.5 Debit Success Reference: The information contained in this message is proprietary and/or confidential. If you are not the intended recipient, please: N delete the message and all copies; (ii) do not disclose, distribute or use the message in any manner; and (iii) notify the sender immediately. In addition, please be aware that any message addressed to our domain is subject to archiving and review by persons other than the intended recipient. Xplo coo trading name of the foecomng companies: )(c.br TeOlnotogys. LLC (No. 5I60371). alb/4UL (No 5200295). Trueemick Inc (No 60732817 Pub. Inc (No 5911443). Al Sky US alto Inc. (NO. 7679590). tra :roweled in Dolawato. Morena Tok Corponsbco (Pond' hY. P14000081226). Adsoboo Anayics LLC (New Hanoslwo No. 658127). Ado) 71. LLC (De4aware No 6767118). AO& T2. LLC (Missouri No. LC001518710). Clement. LLC (Alissoun Na LC0674242). Clement Merchant Sanctus. Inc. (Delaware No. 3002923), Laisure Monarch( Services Amodcs. Inc (Clotowaro No 4169316)Now Cbarent Hokongs. LLC (Dolman NO. 516177) and Cborent Software Hoictsys. /CC (Missouri Na LC00/563140)04 verb °even of 11330 Otte° Boutcoard. Sore 700. Craw cater. MO 63141. USAIOESCO. LLC (No 5650710). OWI. LLC (No. 7516966). both barred in Delaware. Enteepn30 Sean; savtona LLC (No. 09000109992) orgawurod in Florida. Fa&tare Systems LLC (Gootym No 0263029). ISVI. LLC (M1Bssourl No. LCC01573294) and BaCklea tic (Texas No 0800422290) aV mth &Mau m 3495 Aedawn Rd /19. Sore 110. Atlanta. GA 103051Trensaction Smites Hoktoys Looted (No 1939607), Monsoonal Sonocts Grow Llocled (No. 2380701). OvOwara Li rated (No 874046). Suporior Anson Loneod (No. 6071774) and Software Aimee, Limned (No 3610791), oil moo:pot:fled in Now Zealand wCh re:y.5We. I °Men of 5 The 1/4,1,0104141) Way. North:: oto. Auck:shd. 0627, Now 7r s;sorl htps://mail.google.comrmailfur0Oik=b27812ae2f&view=pl&searctizall&Permthid=thread-1:1779624976236640593&simplzmsg-f:1779624976236... 4i6 EFTA00262090 1/26/24, 10:58AM Gmeil - First Unsuccessful Payment attempt M Gmail First Unsuccessful Payment attempt 9 messages To: SA Dear Debit Success Reference: OVERDUE NOTICE -->Overdue Amount: $ 25.5 Due for Immediate payment 13 October 2023 at 18:07 beigravialeisure 13-Oct-2023 If you have already paid the overdue within the last 24 hours, please disregard this email. We are writing to advise that the recent payment in relation to your agreement with Copper Coast Fitness has been unsuccessful and as such your account has become overdue. If you have recently completed a suspension period the overdue amount may be related to the phasing of your payment cycle. The overdue balance may include default fees and other charges applied in accordance with your agreement. Please take one of the following steps as soon as possible: 1. Go to https://paynow.debitsuccess.com/ to make a payment using a credit/debit card or online banking. If you are using a new card and wish to update the details please ensure that you select the option to save this card for future payments. httpsilmaltgoogle.comimaWalOrtikat27812ae2favieve=0.84search=all&permtud=thread4:1779624976236640593&simplmsg-t1779624976236... 1/6 EFTA00262091 1/26/24, 11:06 AM Gmail - Third unsuccessful Payment attempt M Gmail Third unsuccessful Payment attempt 5 messages o: SA Dear Debit Success Reference OVERDUE NOTICE Overdue Amount: $ 20 DUE FOR IMMEDIATE PAYMENT 12 August 2023 at 15:57 beigravialeisure 12-Aug-2023 We are concerned that your payments in relation to your agreement with us, Copper Coast Fitness are now considerably overdue. The current overdue balance is $ 20 . This may include default fees and other charges in accordance with your agreement. Please take urgent action by doing one of the following: 1. Go to https://paynow.debitsuccess.coml to make a payment using a credit/debit card or online banking. If you are using a new card and wish to update the details please ensure that you select the option to save this card for future payments. 2. Contact the Debit Success team by calling to bring the account up to date. While any of the Debit Success agents can assist you in making a manual payment, they do also offer an easy-to-use self service option by selecting 1 on your keypad and following the voice prompts. https://mall.google.com/mail/u/Onik=b27812ae2f&vievept&search=all&Permthid:thnsad-f:17740035831640888878simpl=msg-f:1774003583164... 114 EFTA00262092 1/26/24, 11:06 AM Galati - Third unsuccessful Payment attempt This message, its contents and any attachments are pnvate and confidential. If you have received this message in error, please lel us know and remove it from your system immediately. Whilst we have taken reasonable measures to ensure that any attachment to this email has been checked for viruses, we cannot accept liability for any damage sustained as a result of software viruses. We advise that you carry out your own virus check before opening any message or attachment 18 August 2023 at 05:46 To: AU - Collections Customer Service < Thank you Julie, much appreciated. Kind Regards (Quot ed text hidden] httpslimail google.comfmall/ui0/?ikat27812ae2f&yiew=pt&search=allapermthid=thread4.1774003583164088887&simpl.-msg-f.1774003583164... 4/4 EFTA00262093 1126124. 11:06 AM Gonad - Third unsuccessful Payment attempt cancellation discussed in previous contact. I am contacting you to request the restart of my contract from today's date. Thank you Kind Re ards [Quoted text hidden] AU - Collections Csistnmer e To: Dear Account reference Thank you for your email. 17 August 2023 at 07:42 The account has been set to ongoing as requested. Debits on your account will commence from 21/08/2023. If you have any other enquiries please respond directly to this email. Our standard processing time for emails is three business days. Kind regards, Jyotika G Anlor [Quoted text hidden] The information contained in this message is proprietary and/or confidential. If you are not the intended recipient, please: (1) delete the message and all copies; (h) do not disclose, distribute or use the message in any manner; and (iii) notify the sender immediately. In addition, please be aware that any message addressed to our domain is subject to archiving and review by persons other than the intended recipient rpm, is a trading neon of the wowing companies: Kolor Technologist LW (Na 5160371), Dn. LLC (Na 5203295), Threcoads. Inc (No. 8073282). Trip, Ina (NO. 5911443), M SAY OS Broca Inc. (No. 76 795S0). 40 incarnated in Delaware. Mariana Tek Cetporstion (Ronda Na P14000081226), Adaptive Ambits LW (New Hemptittlffi NO. 658727). Xisbr 71. LLC (Delaware No 6767718). Kate 12. LW (Musoun Na LC001518710). Cleaned, LLC ffifissouti No. LC0074244 Owen! Merchaffi Semites. Inc. (Delaware Na 3002923). Milstre Management ServiCeS America. Inc (Delaware No. 4169316) New Clement Holdings. LLC (Dolmens No. 516217)INXICIeerent Sortne Holdings. LLC (Missouri No. 10001563140) a9 with Wise of 113300Iva Booirnard. Sure 200. Croy* Ca', MO 63747. USA I clESCO. LLC 5650110), OWL LLC ago. 75159663 both organized in Delaware, Entaffinsw Soave SONtiOns. LLC (No. 09000109992) organized in Ronda. Fabricate Systems, MC (George No. 0263019). MY!. LLC (lassourf No. LC001573294) and Bactit LW (Texas No 0900422290) all wan offices at 3495 Piedmont Rd NE Suite 110. Atlanta. GA 303051 Transaction Services holdings Limited (No. 1939607), Transaction Services Group Limited (NO 2300101). Cikinkikni Limited (Na 874046). &tort r Adman Limited Ms 8072774) end Scamps !Ander tinted (NO 3610791). an incornonsed in New Zealand wall registered offices et 5 The Warohorve Way Mxtecon. Aix/dart. 0627, Now Zealand 10484S8CCeS.S Limited (NO. 620358) H 8 COmpany inOwporated in Now Zealand *Oh Rs to9ISIOnX ante al 5 The Warehouse Way No.lhCate. Aticidand 0627. Now Zealand and Men auricvssed Fipancial Service Pntyidet with number 4407661Paysmari NZ tinted (No. 5491121) is a company incerponned n New Zealand mut as rept wed office at 5 The Warehouse Way. bbrthcote. Auckland. 0627. Now Zealand madmen autho✓ised Financial Service Provider was minter 4436261Clubrave Ply Longed (Na 115 985 9053 Links Moffiffiar Solutions Fyy Ltd (Na 104 429 923), Awe! Pry Ltd (No. 154 032 138). MyXPler Pry ()mead (No. 604 322910). OK Tcchnotogias feyLimited (Na 119 990 122). PeYbrvel Pp potted (No 117 507 010) and pooeseceees Pry Lusted (No. 095 551 581)are an companies incorporated In Australia won offices et 520 Goole Street Melbourne. Victoria 3000 and aro registered toprosenratrvas under itansacrien Services Rattly Limiest* Australian Financial &imam Licence with number 3382561 Transaction Services Group Linked (No. 9766556). incorporated in England 6 Wats with As registered offices at Iv Floor Contnt Swans South, OrChani Street. Newcasba Upon Tyne NE/ 3AZ United KigdomI Debt Finance Ccelativns PLC (Company Na O34228731FCA No: 758925) end Hanands Setvste3 La (Compeny No' 02982925 /FCA No: 779275) are both companies inCOrpOratec I In &Vend & Wats wilb than fettered offices at 1st Floor Central Spume Sown Orchard Street Newcastle Upon Two NE1 3AZ. United Knydvm and are auffionsed by The Financial Conduct Authority Jo peen* payment services I Pedecffitind Inc. (No. 8C1240530). incorporated in Canada with its registered address at 503.4190 towhees( low Burnaby V5C 6A81 LaleCOrn SAS (No. 514 274 299 00040) and Synodic. SAS (No. 479/90898 00042). are both companies smorporated n France with registered offices et 2 Rue Du Château, 81370 Sant-Sucpece-La-Paviiii Xplar Pay &V (No. 861555448/DNB No: RI80081)is a company incorporated in The Netherlands with refastened offices at Sinfmnskylosn 411. 1077XX Amsterdam and holds a tante to provide Payissont senates from 08 Nederland-5dt Sonic( SSG „Open K K. (No, Off 1-01-085211), incarnated t Japan with as registered office at 40F, Shiburs Scant* Satiate. &Men. Shbuyakv. Tokyo. Japan Calls to and from the companies may be recorded for quality purposes. https://mail.google.corn/maiUu/Onik=b27812ae2f&view=pt&search=all&permthid=thread-f:17740035831640888878.simpl=msg-t:1774003583164... 3/4 EFTA00262094 1126/24, 11:06 AM Gmail - Third unsuccessful Payment attempt 3. If you are experiencing difficulty keeping up with regular payments they may be able to offer a suitable payment plan. This will avoid escalation to an external collections agency. We appreciate your immediate co-operation to this matter. Sincerely, Copper Coast Fitness Online Payment Option: https://paynow.debitsuccess.comi Payment can be made by Credit/Debit Card or Bank Direct Transfer Total Due: $ 20 Debit Success Reference: 14 August 2023 at 07:29 To: To whom it may concern, I am contacted you to inform you I have reported this issue to the manager of the Copper Coast Sports and Leisure Centre and have requested an investigation into this matter as according to my bank records payments of my contract have been direct debit and paid and this matter you are contacting me concerning this issue does not actually exist and I am not in default of my contract. I have requested to the manager to rectify this issue and provide an alternative method of payment for my membership. If you have anymore enquiries or concerns regarding this matter I advise you contact the manager of the Copper Coast Sports and Leisure Centre. (Quoted text heden) 14 August 2023 at 11:06 To: To whom it may concern, I am contacting you on the advice of the Copper Coast Sports and Leisure Centre administration officer, Lisa Raymond , who informed me I need to contact you immediately to restart my payment contract and cancel the https://mail.google.conVmaiVu/Onileab27812ae2Myieyrzpt&search=all&pemIthldethreed-f:177400358316408&587&simPl=msg-fl T74003583164... 2/4 EFTA00262095 8/13/23, 9:06 AM Thank you Reaards Small - Second Unsuccessful Payment attempt (Quoted text hidden] As reported - Ongoing payment issues of Gym membership contract - Evidence attached Re ard [Quoted text hidden) tg Gym Membership evIdence.pdf 6 August 2023 at 19:11 7 August 2023 at 07:22 o In regards to recent contact in relation to contract payments, as instructed unless this continuous issue can be rectified I wish to proceed with the cancellation of my contract. On Fri, 4 Aug 2023, 4:37 pm , < r> wrote: (Quoted text hidden) AU - Notifications Customer Service > To: "j.c.pearce456@gmail.com" Dear , Debitsuccess reference number: Facility name: Copper Coast Fitness Thank you for contacting Debitsuccess. 11 August 2023 at 08:10 Your account has been set to cancel with the required 30 days notice. The projected final debit date is 04/09/2023. Once your membership has been cancelled, a payment completion letter will be emailed to you confirming the cessation of your direct debit. If you have any other enquiries please respond directly to this email. Our standard processing time for emails is three business days. Kind regards, Sandee [Quoted text hidden} The information contained in this message Is proprietary and/or confidential. If you ar» not the intended recipient, please: (i) delete the message and all copies; (ii) do not disclose, distribute or use the message in any manner; and (fit) notify the sender immediately. In addition, please be aware that any message addressed to our domain is subject to archiving and review by persons other than the intended recipient. >COWS • tnt6ng name antra femsAmg comp:nos: Xplot Tedviabobs, /1O (No. 5160371), Zinger LLC (Na 5200295). Treesowah. Mc (No. 6073262), Tnt, Ma (Na 5911444 Al Say US Sto Me. (Na 7679590). al/incolpotaledio Delinter" Martno Tek Corponsebri Mende No. P14000081220), Adeptfre 1/2 9tics LLC (New Hampshire Na 658727), )4,a1,4 71. LW (D444/ware No. 67677119, Xpror 72, LW (441s94kni Na LC001518710), Creetent tit diassoori No. LC0674242), eleatent Metchat8 Services, Mc. (Odabbie No. 3002927). Leisure mene9emeril Services Amarka. Mc (Dawn Na 4169318) Now Stead Holdings, LLC (D Jarøre No. 516277) end Creerent Software Holdings. 1LC (Missowl Na LC001563140)0 rah offices at 11330 awe Oeideberil. Suns 200, Creve Coate; MO63141, USA I 0ESCO, [LC (No. 5650110), DM, LW (Na 7515966).Ø arfterftma M Daftmara Erla~ 3**19 &Malian& at (No. 09000109992)aveniftedhawka FebrIcare Symms, ut(Gecetya No 0263029), ISV1, LW (Missouri No. LC001573294)end &N». EEC (Texas Na 0800422290)a mth 00 0.$ al https://mall.google.comrmai/u/Ortik=b27812ae2f&yievr=pt&search=all&permthid=thread-f:1773281314777746294&simpl=msg-r:17732813147777... 3/4 EFTA00262096 8/13/23, 9:06 AM Gmail - Second Unsurnssful Payment attempt 3495 P.* mot Ada& Sore 770. Atlanta. GA 30305171ansedion Senecas &amp Limos (No. 1939607), framsecnon Services Group Limited (No. 2380101). Cktivana tinted (Mu 874046),SuPerbrilarra Larded (kV 6072774)6nd Software Wider umbra (No. 3870790, ad incorporated in New Zealand nen rapt/end orkes at 5 Tea Ivo/chaps° Way, h'crv.“ili. Auckand. 0627. New ZatrandlOabbuccese Lkeled (No. 620.156) is a company Incorporated h New Zeorend with its rogistenad °ace • t 5 The Werehmice Way Nnithcoa. 0527 raw Zealand end hen maned Forrencler Sante Provider with number 4407661 Penman HZ taut (Na 5691727)a a company Incorporated kr Now Zealand war is resisterect °Oka at 5 The Weinnouse 'Nes Nommom. Auckara, 0627. Now ZaaNt2 and is an aulhOnSocl Financial Service Reader WA number 4436261Clubware Pry Umtata (NO. 115 98590:1. Links efoatfar Sekihons Fly W (Nu 104 429 923), Terra Ply cro pia /56 032 138). Malice PtyLimaad (No. 604 322 910). OK Technobglee Thy Uinta (Na 119998 122), Paysmert Pt/ tinted (NO. 117 597 0101 end Labilsuroess Pry unwed (No. 095 551 581) are as companies incorporated in Austimrs will:offices a 520 Bourke Street. Metocent Vibram 3000 and are rapt-Pend reprosetrafivas Wee Eansection Services //obey Urnied's Australian Financier Sentra Licence with number 3382561Traittactan Sates Group UM& (Mx 9766546). rouorooratod EglandS Wales wan Is racial:wed cages at 1st Floor Centre/ Sou= South. Orchard Street amnesia Upon Tyne NE1 3AZ UncarKIngdom I Dalt Finance Coax:Sons PLC (Company No: 63122873 /PCA No: 758925)and Hart Ms Services Ltd (Company No: 02982925 /FGA No: 779275) are bah comperwas incorpozeleci in Errand Wales wan Mak repatered Places a/ Ise Floor Central Satan South, orchard Street Newasstre Upon Tyne NE1 3AZ United Kingdom air Sono authorised by The Finencled Conduct Authority to prmikle payment amt.'s I PerledMind Inc (No 0C1240530). incorporated in Canada Mtn Ns regCslaroct address of 503.4790 towhead Hwy &maxi ;JIG CA 81I.00•0001 SAS (Na 514 274 299 00049) and SYnoo4 SAS (No. 479 490 898 00042). are both companies income/Wed in flame war registered cakesst2 Rue Du Onfteriu. 87370 Seint.Suipice-L.ikPeahr Xplor Pay 61V. (No. 881555648 /DNB No: R180081) Is • company incorporated in The Motherrancls war registered ekes of s: 'J.:Wonsan 411, tor= Amsterdam and hold a keno. to area** PSITTea Santee frOM Do Nedenare5e-h0 Bank I TSG AWN) K IC (No. 0111-01-085211). incorporated in Japan net es regafaild care at 40F, Sabina Scramble Square, Sato" Shibuyaark Tokyo, Japan. Calls to and from the companies may be recorded for quality purposes. This message. its contents and any attachments are private and confidential. If you have received this message in error, please let us know and remove it from your system immediately. Whilst we have taken reasonable measures to ensure that any attachment to this email has been checked for viruses, we cannot accept liability for any damage sustained as a result of software viruses. We advise that you carry out your own virus check before opening any message or attachment. https://mail.google.com/mail/u/Onik=b27812ae218eriewr-pt&search=all&permthld=thread-f:17732813147777462948simpi=msg-f: 17732813147777... 4/4 EFTA00262097 1/28/24, 11:05 AM Gmail - Gym Membership CCSLC Thank you for the email and information you have provided concerning my gym membership payments and the issue we discussed. I will make an appointment with my banking institution tomorrow to inform them of this issue and get it rectified, as it is either a banking issue or the payment system issue, but as I have been in contact with the payment system and they stated the problem is not with them I will now contact my banking institution and get them to investigate the problem . Hopefully this will rectify it quickly. I will keep you informed of the outcome. Concerning the concession enquiry I made, I should have been paying concession rates originally from the start of my contract and was not placed on the right payment scheme or amount, as I have been on a carer pension concession since the date of December 2019. As this contract issue was not my fault and I am eligible for concession from the start of my contract am I now able to 1. Be placed on the right contract payment scheme and 2. Be rebated for being placed on the wrong contract and paying more than I should have been since January, which if I am entitled to should be back dated and eliminate any transaction issue that have currently arisen and cover payments until this issue is rectified, including late fees charged. Please let me know if all this is possible. I have attached a copy of mu pension concession card for your review and verification of my eligibility. Thank you AK MA. On Mon, 21 Aug 2023 6:21 6:21 am Copper Coast Admin, e > wrote: Good Morning M, Please see below transactions from Debit Success saying it is insufficient funds in your account causing the overdue issue, can you please take this to your bank and get them to clarify why the payments are bouncing back? the next payment to come out will be for $47 today which is for 3 $10 fees for trying •=--, to take payment but bouncing back due to insufficient fees plus your payment for this week. We can change your membership to concession if you bring your concession card into the front desk then I will change your payment to $15.50 per week. I hope you can get this sorted at your bank as I have checked with Debit Success who takes the payments and they are saying insufficient funds. Kind Regards, Lisa Raymond Customer Service Supervisor Copper Coast Sports and Leisure Centre 1 Doswell Terrace, Kadina, SA, 5554 Phone: - 3 attachments 20230821_115249.Jpg 731K https://mailgoogle.00m/mad/u/Oniktb27812ae2f&yiew=pt&search=all&pemahld=thread-f:177478272978919422280sqt=1&simpl=msg4:1774782... 2/5 EFTA00262098 1/26/24, 11:05AM Gmail - Gym Membership CCSLC lIELIOOL c 1_1 image.png 156K image.png 156K Cop er Coast Admin < > 21 August 2023 at 12:51 To: Hi Thanks for the reply and attaching a copy of your concession card I have gone on and changed your membership to concession $15.50 weekly as of now. Hopefully the bank can get it sorted for you, look forward to hearing back from you. Kind Regards, Lisa Raymond Customer Service Supervisor Copper Coast Sports and Leisure Centre 1 Doswell Terrace, Kadina, SA, 5554 Phone: From: Sent: 21 August 2023 12:33 To: Copper Coast Admin < Subject: Re: Gym Membership CCSLC EXTERNAL This email originated from outside of the organization. Do not click on links or open attachments unless you recognize the sender and know the content is safe. Good morning Lisa, Thank you for the email and information you have provided concerning my gym membership payments and the issue we discussed. I will make an appointment with my banking institution tomorrow to inform them of this issue and get it rectified, as it is either a banking issue or the payment system issue, but as I have been in contact with the payment system and they stated the problem is not with them I will now contact my banking institution and get them to investigate the problem . Hopefully this will rectify it quickly. I will keep you informed of the outcome. Concerning the concession enquiry I made, I should have been paying concession rates originally from the start of my contract and was not placed on the right payment scheme or amount, as I have been on a carer pension concession since the date of December 2019. As this contract issue was not my fault and I am eligible for concession from the start of my contract am I now able to 1. Be placed on the right contract payment scheme and httosllimaiLocoole.com/maiVu/0/?ik=b27812ae218,yiew=pl&search=all&permthid=thread-t:17747827297891942228dsql=1&simpl=msg-t1774782... 3/5 EFTA00262099 1/26/24, 11:05 AM Gmail - Gym Membership CCSLC M Gmail Gym Membership CCSLC 4 messages To To: Good Morning =, Please see below transactions from Debit Success saying it is insufficient funds in your account causing the overdue issue, can you please take this to your bank and get them to clarify why the payments are bouncing back? the next payment to come out will be for $47 today which is for 3 $10 fees for trying to take payment but bouncing back due to insufficient fees plus your payment for this week. We can change your membership to concession if you bring your concession card into the front desk then I will change your payment to $15.50 per week. I hope you can get this sorted at your bank as I have checked with Debit Success who takes the payments and they are saying insufficient funds. 15 S1 ) 1.74 Kind Regards, • •-•,•••-•-•••• 0 .•-•-• Xfldr.x... 0 0 alp 21 August 2023 at 06:21 y,......*,.., • Ion t•o4),•• * - a X * S O fee5 P4O%-say b-ciNineast.)C., • Lisa Raymond Customer Service Supervisor Copper Coast Sports and Leisure Centre 1 Doswell Terrace, Kadina, SA, 5554 Phone: 21 August 2023 at 12:03 To: Copper Coast Admin < Good morning Lisa, https://mail.google.corrUmalau/0nik=b27812ae2f&yiew=pt&search=all&permthicl=thread-t1774782729789194222&asqta18,simpl=msg-f.1774782... 1/5 EFTA00262100 EN) (c) GE A C6ounn - conrrRAcr cf./it-Rae-0 170 Nr A\JAILASLE i'Ni\)K, ,)pc,a,75 A 1,)1-, L_64 60k6- Ceni-r-KE- c_t_A iN)C, i'AYMC-n)75 NOT g6g0C, MET - f256 '&)4 ccv\yrinJUAc_ OLIEgD6C Fee5 AA cl'tA( ES • Commonwealth Bank LOCATION: KADINA GA; CARD NUMBER: TIME ATM ID 01:33R4 550301 SEQUENCE NUMBER 004981 RECENT TRANSACTIONS LIST AS AT 10/08/2') ACCOUNT: SAVINGS DATE DEsCRIPTION AMOUNT 1008 CASH DEPOSIT S10.00CR 0908 MOBIL KADINA KADINA 510.00DR 0808 MO3LRORTHS 5610 48.64DR 0808 Google YouTubePremiu 414.99DR 0808 CCPA Kadina Kadina S 427.90DR 0708 Return 07/08/23 410.0008 0708 Direct Debit 184534 S10.00DR 0708 Direct Debit 184534 451.0008 0708 CASH DEPOSIT $50.0008 0608 PMERY FAMILY NOCHE 811.0008 BALANCE S17.09 AVAILABLE BALANCE $17.09 AID: API: a car' DebItM comm., a oth.cOm.ata ©© I'n'branch Cat 13 2221 C.-7r1 G7r-i merip,EKA50 p C4P-1 PlEmBeASPI I e PA yr, er,r; :F61.00 EFTA00262101 SPORT5 MD L-E460sZC C-ENITR.E - 4ece\S ea -15 07 OO tpotjf3LE nipping, 15A ts) ACc-OUVr - rib Nei tAL.4•1Oe121N) Conmonwealthealk CommonireaVl Bank or Australia ABN 48 123 123 124 Australian credit licence 234945 1 Aug 2023 1 Aug 2023 1 Aug 2023 1 Aug 2023 Jul 2023 Return 31/07/23 Direct Debit 184534 Copper Coast Fit AO0BUEZ908RS 31 Jul 2023 Direct Debit 184534 Copper Coast Fit AO0BUEZ908RS Ongoing payment Issues as reported - Email +$34.00 $54.72 -$34.00 $20. rnafirl 11:13am (Svdnerviklebourrm ;5'nol EFTA00262102 1/26/24. 10:56 AM Gmail - Cancellation of Gym MShip CCSLC From: Sent: 30 October 2023 20:54 To: Copper Coast Admin Subject: Re: Cancellation of Gym MShip CCSLC This email originated from outside of the organization. Do not click on links or open attachments unless you recognize the sender and know the content is safe. Quoted text hidden] To: Copper Coast Admin < 31 October 2023 at 08:00 Thanks Lisa. I reported this continuous suspicious activity as a matter of concern for you and your customers concerning scams and fraud activity. I myself have been confirmed as a victim of crime so am very aware of suspicious activity and no how to recognise the activity as soon as it occurs as I have been reporting this kind of activity for over 10 years in all of my accounts and am currently addressing this issue with higher authorities, FBI and the attorney General of SA. Kind Re ards 'Quoted text hidden) httpsfirnail.gowle.com/maille/Ortik=b27812ae2f8vIewnPt&search=all&Permthid=thread-fl774159634563680279Saimpl=msg-t1774159634563... 414 EFTA00262103 1/26/24. 10:55 AM Gmail - Cancellation of Gym MShip CCSLC COMM C-N)Ce PleArr CE MANh Pet Pr ,- /O1 -ro CA t\h..EL- G 1/4 1-1 MEMBCC9 -7r) $ 1/4) CX-ONIC C-4 I Cre,S et.-0 S ch , O14\‘, PAITe. A C_ OST-Or4/5 Gmail > rviANI po LAITED/COKT-I'l RELD Ses0A u - TA- Rci O11 - eR OF Cancellation of Gym MShip CCSLC 00`) SOQR-c-E t "sl0CA-Oer, PRM 5eQ e-DSfriP 5 messages er->eljA C -774C6 r1/4)c, v cy, . Co > To: 14 August 2023 at 09:17 I have just called Debit Success to un cancel your membership as you -m to cancel I was unable to get the membership back up and running, you need to call •r email to have your membership restarted. I did try to stop the payment today which is for 27 w is is a $10 fee for insufficient funds plus your normal weekly $17 fee but it has already gone to the bank I will check tomorrow or the next day and see if it has gone through. I have put on a suspension for the next payment for your membership $ 17 the fee of $10 will only come out on the 21st August. Hopefully this all makes sense. Kind Regards, Lisa Raymond Customer Service Supervisor Copper Coast Sports and Leisure Centre 1 Doswell Terrace, Kadina, SA, 5554 Phone: To: Copper Coast Aranin > Dear Lisa, 14 August 2023 at 11:03 Thank you very much for all of your assistance, much appreciated. I will send an email immediately and restart the membership and we'll go from there. Today's payment will definitely go through tomorrow, as today there are no funds in there as explained this moming. Thank you for suspending the next payment which will give me time to sort all of this out. (Cleated text hidden] To: Copper Coast Aranin > OAbelgravialeisure 30 October 2023 at 20:24 65STIRLINGTERRACE https://mail.googie.comimait/uPOrtik=b27812ae2f&view=pt&search=all&Perrnthid=thread-E1774159634563880279&simpl=msg-t 1774159634563... 1/4 EFTA00262104 1/26/24, 10:58AM Gmail - First Unsuccessful Payment attempt this account as I have been confirmed as a victim of crime of money laundering and therefore all transactions are monitored by the banking institution carefully. I am requesting that a full Investigation be carried out as to why the funds keep being reversed with each payment. If a solution can not be resolved concerning this matter I will report the matter to higher authority. Kind Regard (Cuoted text hidden) AU - Notifications Customer Service < To: 1 17 October 2023 at 10:35 Dear Thank you for contacting Debitsuccess. Your account has been set back to ongoing, as requested. Please note that it is your bank who reverses these transactions, and in this case the reason they provided is insufficient funds. In order for your bank to accept the direct debits cleared and available funds need to be in your account for the full 24 hours on the day your debit is due. Any pending transactions, transfers, or other expenditure will affect the availability of funds. The failed attempts will show as a return/refund on your bank statement within 1-4 working days after the initial attempt has been made. This is not a refund amount, it is simply a rejection of payments that have not cleared due to funds not being available at the time the attempt was made. If you have any other enquiries please respond directly to this email. Our standard processing time for emails is three business days. OccieRjad ; / CE_S ea_IS//-2ArJA-6etZ. - CA, .2.O Kind regards, M Si BERSti ( P cerNITIZACT COMM \ keHEArr A Arc-or/NTT comricr\) vJEALTH pfit KSk_ kerAn(A/1 Kelly S cnt.s r 1 50 i3.\ sk ccuunsri- GCM pi:top-1) seD • Ci-Ocic 0 BA f\\Ne- ArCnOtzr - ct..)nin Eo fteeigts gixplor -rALCterliC CN\ Ftc_E debit success DebitSuccess Australasia debitsuccess.co,nz I r raglog lean debitsUc,cess.com.au (Quoted text hidden) (Quoted text hidden) (Quoted text hidden) (Quoted text hidden] 1. Go to https://xplorcontactcenter.my.salesforce.com/apextAFSC UrICheck?id= 05a098V00001RDPvjQAH to make a payment using a credit/debit card or online banking. If you are using a new card and wish to update the details please ensure that you select the option to save this card for future payments. 2. Contact the Debit Success Customer Services Team on 1800 040 576 and arrange to pay the arrears amount of $ 25.5 with a credit/debit card before your next debit. httpsl/mail.google.corn/maiVu/Ortiktb27812ae2f8vierept&searchsall&permthid=thread-f:17796249762366405938simPlamsg4:1779624976236... 316 EFTA00262105 Gmail - First Unsuccessful Payment attempt ConmonviesititBank 3ei clf ai,WP Infi I'5. 124 Bat& Kadiug lisS: 5504 Withdrawal Receipt: tQcsosotk.77: lbw. II. a:. Ws W53 Idler 05 Account Number. eic %%Ulu'num.,' Amount: 6%:iitible 'satinet) ISalasict: 5554 SA Dear $30.00 0312 1153 %Ca attempt Debit Success Reference1 Overdue Amount: $ 25.5 Due for Immediate payment OVERDUE NOTICE 15 September 2023 at 15:10 Belgravia eisure If you have already paid the overdue within the last 24 hours, please disregard this email. We are writing to advise that the recent payment in relation to your agreement with Copper Coast Fitness has been unsuccessful and as such your account has become overdue. If you have recently completed a suspension period the overdue amount may be related to the phasing of your payment cycle. The overdue balance may include default fees and other charges applied in accordance with your agreement. Please take one of the following steps as soon as possible: 1. Go to https://paynow.debitsuccess.com/ to make a payment using a credit/debit card or online banking. If you are using a new card and wish to update the details please ensure that you select the option to save this card for future payments. https://mail.google.comlmailM/Onik=b27812ae2Mview=pt&search=allapermthid=thread-11777080940210451470&sImpl:msg-f: 17770809402104... 1/2 EFTA00262106 1/26/24, 10:56 AM Gmail - Past Unsuccessful Payment attempt M Gmail First Unsuccessful Payment attempt 13 messages o SA OVERDUE NOTICE Dear MS Debit Success Reference: Overdue Amount: $ 25.5 Due for Immediate payment 29 September 2023 at 16:38 belgravialeisure 29-Sep-2023 If you have already paid the overdue within the last 24 hours, please disregard this email. We are writing to advise that the recent payment in relation to your agreement with Copper Coast Fitness has been unsuccessful and as such your account has become overdue. If you have recently completed a suspension period the overdue amount may be related to the phasing of your payment cycle. The overdue balance may include default fees and other charges applied in accordance with your agreement. Please take one of the following steps as soon as possible: 1. Go to https://paynow.debitsuccess.com/ to make a payment using a credit/debit card or online banking. If you are using a new card and wish to update the details please ensure that you select the option to save this card for future payments. https://mail.google.com/mail/u/Onik=b27812ae2f&viewept&search=all&permthid=thread-f:1778354828795733442&simpIrmsg-1:1778354628795... 1/9 EFTA00262107 1/28/24. 10:58 AM Gmail - Nisi Unsuccessful Payment attempt 2. Contact the Debit Success Customer Services Team on and arrange to pay the arrears amount of $ 25.5 with a credit/debit card before your next debit. 3. Debit Success can help you to get back on track with your payments, ask them if a payment plan is available when you call. If no action is taken, Debit Success will attempt to bring your account up to date by making further debits from your account. If you pay 4 weekly or monthly, these debits may be re-attempted two weeks prior to the regular scheduled date. Please ensure that you have sufficient funds in your designated account to cover the current overdue in addition to your usual regular payment. If your payments have failed due to a change in card details, please let Debit Success know as soon as possible so that they can place a temporary debit stop while you are awaiting your new card. We appreciate your co-operation with this matter. Sincerely, Copper Coast Fitness Online Payment Option: https://paynow.debitsuccess.com/ Payment can be made by Credit, Debit Card or Bank Direct Transfer Total Due: $ 25.5 Debit Success Reference 30 September 2023 at 18:35 Dear Copper Coast Fitness Team, I am contacting you to inform you due to personal reasons I am requesting cancellation of my gym membership contract. Could you please cancel my membership and inform me of the requested cancellation. Thank you https://mall.pooele.cornimaiVu/Onlk=b27812ae2fayieyept&search=all&Permthicl=thread-f:1778354828795733442&Mmpl=msg-f:1778354828795... 29 EFTA00262108 1f26/24, 10-.58 AM &nail - First Unsuccessful Payment attem t 2. Contact the Debit Success Customer Services Team on the arrears amount of $ 25.5 with a credit/debit card e or nd arrange to pay y ur next debit. 3. Debit Success can help you to get back on track with your payments, ask them if a payment plan is available when you call. If no action is taken, Debit Success will attempt to bring your account up to date by making further debits from your account. If you pay 4 weekly or monthly, these debits may be re-attempted two weeks prior to the regular scheduled date. Please ensure that you have sufficient funds in your designated account to cover the current overdue in addition to your usual regular payment. If your payments have failed due to a change in card details, please let Debit Success know as soon as possible so that they can place a temporary debit stop while you are awaiting your new card. We appreciate your co-operation with this matter. Sincerely, Copper Coast Fitness Online Payment Option: https://xplorcontactcenter.my.salesforce.com/apex/AFSC UrICheck?id=05a098V00001RASj5QAH Payment can be made by Credit, Debit Card or Bank Direct Transfer Total Due: $ 25.5 Debit Success Reference: The information contained in this message is proprietary and/or confidential. if you are not the intended recipient, please: (i) delete the message and all copies; (ii) do not disclose, distribute or use the message in any manner; and (iii) notify the sender immediately. In addition, please be aware that any message addressed to our domain is subject to archiving and review by persons other than the intended recipient. Iola.' is a ItlICIVI9 name °F8° 77ccolog ecvnpanos. X2/cu 7cchnokves. LW (No. 5160371). ZingetLLC (No 5200293). nuscosch. Mc (No. 60732822 Pub. Inc (No 5911443). Al Sly US 80co Inc (No. 7679590). off incomwaled .r. 0044,ate, Monona Tel SorponnOn (Rods NO. P14000081226), Adaptive Moot. LLC (Now Nan 44stute No. 656727). )(Dior TI. LLC (04:414Ince No. 6767716). )4* 72, LW (lAusouti No. LC001518710). einneont (LC (Moan No. LC0674242). Cloaronl 1144chanl Sonless, Inc (Dionnvart MI 300'1923), LIM9.110 Manogoorwa Sonnet America, MC. (DWOWSITI No 4169316) Now el000mt hvoIngs, LLC (00awaro No. 516277) end Gowen' SoCwan.144444,9c. LLC (544noun No LC001563I40) all with offices el 11339 Cerro ficoInvanl. Sint° 200. Crewe Coto,. MO 63141. USA I crESCO. LLC (Nn. 5650110). DWI, LLC (No. 7515966), both ccgai?..Ion m DO,SNO,O Enterprise Seinng Soktons. LLC (No 09000109992) https://mail.google.comimaiVu/Onik=b27812ae2f&view=pt8searth=all&permthid=thread-f:17763548287957334428simpl=msg-f:1778354828795... 4/9 EFTA00262109 1/26(24, 10:58 AM Grnail - First Unsuccessful Payment attempt ohterirre in Raids Fabricate Systems. !LC (Georgie No. 0263029). ISVI. (LC (Missouri No. LC001573291) and &ado" TLC (Texas No. 0800422290)0 nal offices at 3495 Piedmont Rd NE Sore HO, AI/ante, GA 303051 Transaction Services FloltArqs Limited (No. 1939607). Transaction Services Group Linsted (No 2390101). Mtwara tinted (No. 874046). Superior Adan Limited (No. 607277/)and Software Minder Limited (No. 3610791). rsd incorponstad n New Zealand and, registered offices at 5 The Wanthana Way Nathoote. Auckland. 0627. Now Zealand Petstsucans Linked (No. 620358) h a company incorporated in Now Zealand m111 As regtslared office at 5 Tim Warunause Way Ndthcode. Aumlend, 0627. New Zealand and is an authonsed Financial Service Provider loth number 4107661 Penman HZ LIMOS (No 5691727)h a a corrpany wcomoneed in New Zealand with its rogis/wed 0600 at 5 The Warehouse WS/. NOrttr0(9. Auckland. Oe527. New Zealand and ts an authorised Financial Soma Pawkier with number 443026 IOutworn Pfy CMOS (NO. 115 985 905), Links Modular SCatOnt Ply Ltd (No 104 129 923). Zonml Pty Lid (gm 156032 138). MYFItler fly tanied (No. 604 322 910). 01( Tochncstgies P4 anted (No. 119 998 122). Penman Ry Limited (No. II) 597 010) end Dobstsucons Plytreed (Na 095551 581) are ere companies inC0rpoteled in hafrafie wen ekes at 520 Bourke Street, Melbaine, Warm 3000 and are retatered representatives under Transdcbon Seniors HMOs; &nags Assn Son Ramo, Somtes Oconee *eh number 33625617ransealOn Services Group Tinned (No 9766556). incorporated in England 6 Weiss with a registered °Noes el 1st Root Central Square SOMA. Orchard Street, Newcastle Upon Lyn. NEI 3A2, United IGngdom I ConectionS PLC (Company No: 03422873 / FCA No' 756925) and Magmas Sennces LW (Company No: 02982925/ FCA No: 779275) ere both completes into, pecked In England .5 Wales with their registered offices al Ti? Alcor Central Square Soots, Orchard Street, 69044401ne upon Tyre NET 34Z, WOW Kingdom end are atithonsed by the Fnutinctal Conduct Authonty to provide payment sennteS I PertectIAnd One (Ha BC1240530). 11140,1201140114' Caned. 1949 As r89081, A18 80818111 at 503-11 W 0 baufteed Hay Burnaby V5C 6 A 8 I Lodocom SAS (No 514 274 299 00049) and Sandie SAS (No. 179 190 898 000421. Sr. both Canaan's: incon)Crated m France lath registered Oakes at 2 Ric 0u Clitke414 81370 SatriTSatace-ta-Powel XPla POT B.V. (No. 861555648/OW NIsocehis a company incorporated in The Netherlands with registered Mims at Stramndolsan 411, 1077) IX Amsterdam and holds a Sconce le provide payment services from De NedeffendSChe Bank I TSG Japan IC IC PIP 0111-01.015211). snwpc.aCed in Japan with as regulated office af 40F. Steger. stria Square, Shays. ShCoyeau. Tokyo. Japan. Calls to and from the companies may be recorded for quality purposes. This message, its contents and any attachments are private and confidential. If you have received this message in error, please let us know and remove it from your system immediately Whilst we have taken reasonable measures to ensure that any attachment to this email has been checked for viruses, we cannot accept liability for any damage sustained as a result of software viruses. We advise that you carry out your own virus check before opening any message or attachment. 3 October 2023 at 09:34 To: AU - Notifications Customer Service Dear Debit Success, Thank you for the email. I am contacting you to inform you to disregard my request to cancel my gym membership as my original request due to personal reasons has been terminated and no longer exists and I wish to to continue my original membership. I am contacting you to inform you to cancel the termination of my membership as requested. Thank you [Quoted text hidden] AU - Notifications Customer S 3 October 2023 at 10:43 To: " Dear MEM Debitsuccess reference number Facility name: Copper Coast Fitness Thank you for contacting Debitsuccess. Your account is set to ongoing as requested. (Quoted text hidden] [Quoted text hidden] [Quoted text hidden] https://xplorcontactcenter.my. salesforce. co m/a pexIAFS C UrICheck?id=05a098V00001PfEmQQAV https://xplorcontactcenter.my.salesforce.com/apex/AFSC U rIC heck?id=05a098V00001PfEmTQAV (Quoted text hidden] https://maitgoogle.com/mailiu/Onik=b27812ae218,view=pt&search=all&permthid=thread-f:17783548287957334428isimpl=msg-f:1778354828795.. 5/9 EFTA00262110 1/26/74. 10.58 AM ICuoted text ltdcon; Gmall - First Unsuccessful Payment attempt To: AU - Notifications Customer Service That's great, thank you very much. (Quoted text hidden) To: AU - Notifications Customer Service Dear Debit success, 3 October 2023 at 11:12 9 October 2023 at 14:32 I am contacting you to request that my gym membership contract be cancelled commencing 24th October 2024 and I will not be renewing or cancelling this request. Please proceed with this request On Fri, 29 Sept 2023, 4:38 pm , < > wrote: (Quoted text hidden) ME= To: AU - Notifications Customer Service > On Sat, 30 Sept 2023, 6:35 pmMilla, (Quoted text bidden) AU - Notifications Customer To: t> wrote: 11 October 2023 at 07:13 11 October 2023 at 09:11 Debitsuccess reference number: Facility name: Copper Coast Fitness Could you please confirm if you would like to cancel your membership? If you have any other enquiries please respond directly to this email. Our standard processing time for emalls Is three business days. Kind regards, Sheetal D Customer Service Advisor Service Delivery Australasia , s image debltsuccess.com xplortechnologies.com htlps://rnall.google.comimaithilOnik=b27812ae21&vievevt&saarch=all&Permthid=thread-tl77835482879573344284ImPl=msg-f:1778354828795... 6/9 EFTA00262111 1126/24. 10:58 AM Gmail - First Unsuccessful Payment attempt FromMallir U.c.pearce456@gmail.corn] Sept 11/10/7023 9.41 am To Subject: Re: First Unsuccessful Payment attempt On Sat. 30 Sept 2023, 6:35 pe 1 > wrote: Dear Copper Coast Fitness Team, I am contacting you to inform you due to personal reasons I am requesting cancellation of my gym membership contract. Could you please cancel my membership and inform me of the requested cancellation. Thank you On Fri, 29 Sept 2023, 4:38 pm , • SA h> wrote: 29-Sep-2023 Dear Debit Success Reference: OVERDUE NOTICE Overdue Amount: $ 25.5 Due for Immediate payment If you have already paid the overdue within the last 24 hours, please disregard this email. We are writing to advise that the recent payment in relation to your agreement with Copper Coast Fitness has been unsuccessful and as such your account has become overdue. If you have recently completed a https://mail.google.com/maiVu/0/7ik=b27812ae2(8oriewz--pt&search=all&permthicl=thread-/:17783548287957334423isimpl=msg-1:1778354828795... 719 EFTA00262112 1/26/24, 10:58 AM Gmail - First Unsuccessful Payment attempt suspension period the overdue amount may be related to the phasing of your payment cycle. The overdue balance may include default fees and other charges applied in accordance with your agreement. Please take one of the following steps as soon as possible: 1. Go to https//xplorcontactcentermy.salesforce.com/apez/AFSC UrICheck?id= 05a098V00001RASj5QAH to make a payment using a credit/debit card or online banking. If you are using a new card and wish to update the details please ensure that you select the option to save this card for future payments. 2. Contact the Debit Success Customer Services Team on and arrange to pay the arrears amount of $ 25.5 with a credit/debit card be or y next debit. 3. Debit Success can help you to get back on track with your payments, ask them if a payment plan is available when you call. If no action is taken, Debit Success will attempt to bring your account up to date by making further debits from your account. If you pay 4 weekly or monthly, these debits may be re-attempted two weeks prior to the regular scheduled date. Please ensure that you have sufficient funds in your designated account to cover the current overdue in addition to your usual regular payment. If your payments have failed due to a change in card details, please let Debit Success know as soon as possible so that they can place a temporary debit stop while you are awaiting your new card. We appreciate your co-operation with this matter. Sincerely, Copper Coast Fitness Online Payment Option: https://xplorcontactcenter.my.salesforce.com/apex/AFSC UriCheck?id=05a098V00001RASj5QAH Payment can be made by Credit, Debit Card or Bank Direct Transfer Total Due: S 25.5 Debit Success Reference: htlps://mail.google.com/maiVu/Onik=b27812ae2f&yievv=pt&search=all&permthid=thread-f:17783548287957334426simplzmsg4:1778354828795... 8'9 EFTA00262113 1/26/24, 10:58 AM Gmail - First Unsuccessful Payment attempt The information contained in this message is proprietary and/or confidential. If you are not the intended recipient, please: (0 delete the message and all copies: (ii) do not disclose, distribute or use the message in any manner; and (iii) notify the sender immediately. In addition, please be aware that any message addressed to our domain is subject to archiving and review by persons other than the intended recipient. (Quoted text hidden] 11 October 2023 at 09:35 To: AU - Notifications Customer Service Thank you for your email. Yes please proceed with the cancellation of my gym membership as requested. (Quoted text hidden] AU - Notifications Customer Se > To: " Dear Debitsuccess reference number■ Facility name: Copper Coast Fitness Thank you for contacting Debitsuccess. 11 October 2023 at 09:41 Your account has been set to cancel with the required 30 days notice. The projected final debit date is 06/11/2023. Once your membership has been cancelled, a payment completion letter will be emailed to you confirming the cessation of your direct debit. [Quoted text hidden] [Quoted text hidden] (Quoted text hidden] https://xplorcontactcentermy.salesforce.com/apex/AFSC_UrICheck?id=05a098V00001REA8dQAH https://xplorcontactcenter.my.salesforce.com/apex/AFSC UrICheck?id=05a098V00001RDdenQAD [Quoted text hidden: [Cuoted text hciden' > To: AU - Notifications Customer Service < Thank you for your assistance. [Quoted text hidden] 11 October 2023 at 15:15 https://mail.google.com/mail/u/Oflik=b27812ae2f&yiew=p1&search=all&permthidr-thread4:1778354828795733442&simpl=msg4:1778354828795... 9/9 EFTA00262114 1/28/24, 10:58 AM Vt =anis VI CT/ (j1 iNJ Cc() f‘,, / LeS ea -45 c20 1-74R06CAH R tOuote ext hidden] 1-R _A-NS5m S.5 IN Nicri rl 5 Wo - Sex0,41-- "rete6 e-PAJC, P 01-3 a /Les 0 GITI8il • Fist Unsuccessful Payment attempt Cj ekt4Cea.- I ICICA Cdrn MeMDeaatliP - MAN I pu LATI tsc. THE TaRterfrt ER OF co') ca)g.r.-e. I tOC-Ce.D. Dear Copper Coast Team, setKcAL-ttgRCre or 000%)D MAN)/ POCA11(5 1 FRASqR &L-4-15 PA r cc:NJ:ca.-Teo -5-ormi 0, se I am contacting you again to inform you to canes my request Tor cancellauon of my membership as requested initially, and that I wish to continue my membership as per usual. Thank you Kind R ards (Quoted text hidden] AU - Notifications Customer S Nice < To: • 2 October 2023 at 17)1 Dear Debitsuccess reference number Facility name: Copper Coast Fitness Thank you for contacting Debitsuccess. .-- Your account has been set to cancel with the required 30 days notice. The projected final debit date is 23/10/2023. Once your membership has been cancelled, a payment completion letter will be emailed to you confirming the cessation of your direct debit. If you have any other enquiries please respond directly to this email. Our standard processing time for emails is three business days. Kind regards, Sheetal D Customer Service Advisor Service Delivery Australasia image debitsuccess.com xplortechnologies.com (Quoted text hidden] [Quoted text hidden] (Quoted text bidden) (Quoted text ridden) [Quoted text hidden] (Quoted text hidden] 1. Go to https://xplorcontactcenter.my.salesforce.com/apex/AFSC UriCheck?ith 05a098V00001RASj5QAH to make a payment using a credit/debit card or online banking. If you are using a new card and wish to update the details please ensure that you select the option to save this card for future payments. https://mall.google.com/mailIWOnik=b27812ae2fUlewapt&searc.h=all8permthiclzthread-t17783548287957334428,simPl=msg-f:1778.354828795... 3/9 EFTA00262115 1/26/24, 10:58 AM Gmail - First Unsuccessful Payment attempt IDebtsuccoss &Nod (No 620358) is a company incorporated in Now Zealand indi as regiliered office of 5 The Warehouse IVay Northcutt,. AlloVond. 0627. Now Zealand and is MI °valorised Financial Sent Prom* aut, faunae, 4407661 Poysmart NZ tiniled (No. 5691727) is a company ancosporeloc/ In New Zeeland with Cs neutered office at 5 The Warehouse Way. AirsPcota Auckand 0627, New Zealand and is an authonsod Financial Service Pnpadat with number 443626 I Outwore Ply &ruled (No. 115 985 905). Oaks Modular Solubons Ply 1.8 7 (No. 104 429 923). Zentol Pty LW (No. 156 032 138). AtyXPIM My Limited (No. 604 322 910). OK Technoform Ply Unbind (No. 719 998 122), Penn Pty Lofted (No 1/7597 010) and DelMsuccoss Fly tooled (hb. 095 551 581) we all companies incorporated in Australia mth offices el 520 Barka Sew. metooumo. Victoria 3000 and are registered cepasesneefrves ulx/ec Transaction Services Holding Limited° Australia"; Finffnciai Semites li cence *eh number 3382561 Transoceon Senlces Group L.n400 flex 9786556), incorporated in England 4 Wales aro, as registered °Aces at 1st Rom ConliW Square South. Orchard Shoot, Newcastle* Upon Tyne NE1 JAZ VMS Kingdom 10065 Finance Cabot/on PLC (Company No: 03422873 / FCA No: 756925) and Madam's Sonetes Lid (Company No 02982925/ FCA No: 779275) are born COmpaaes incorporaled in England B Wales with thew reinstated ofikes Of 1St Floor Centre/ Swam South. Orchard Street. Neeteste Upon Tyne NE f 3A2. ended Kingdom and are au:boated by the Financial Conduct Avilionly to provide payment semices I Pad wollanel Inc (No. BC1240530). except: OW n Canada will its rOpStOrod address at 503-4190 towhead Hwy Burnaby V5C 6A f f 1 LodeCan SAS (No. 514 274 299 00049)end Synod° SAS (No. 479 490 896 00042). are both companies incorporated in France ACM repaced dikes at 2 Roe Dv Chateau, 81370 SaintSulpica-ts.Pcfrcef Xphor Pay 8.V. (NO. 86,555848/ONO No: R18008N ts company ,nape-and in The Netherlands with registered °Pima at Saamnskyfaan 411. f 077)0C Amsterdam and heeds a licence fop:welts Payment winces 6041 D .4.464•MSChe Span I 75G Japan K K. (No 0111.01.0852 ). incorporated in Japan a yth its tegoseedointo at 40F. StaDuya Scrambas Swale. Shibuya. Shims-au. Tokyo. Japan Calls to and from the companies may be recorded for quality purposes. This message, its contents and any attachments are private and confidential If you have received this message in error, please let us know and remove it from your system immediately. Whilst we have taken reasonable measures to ensure that any attachment to this email has been checked for viruses, we cannot accept liability for any damage sustained as a result of software viruses. We advise that you carry out your own virus check before opening any message or attachment. To: AU - Notifications Customer Service < Thank you for your assistance. [Quoted text hidden: To: AU - Notifications Customer Service < Dear Debit Success Team, 17 October 2023 at 10:36 18 October 2023 at 13:08 -> I do apologise fir the ongoing issue of my gym membership cancellation and reinstatement due to personal reasons of pending relocation indecision which has been occurring. I have now received an email from your department stating my membership was reinstated again following my request of cancellation. I did not request this action and have now discovered fraudulent emails in my account that were being sent from my email account, which has been identified as email hacking. This matter has now been addressed and my email account once again secured. Please reverse the reinstatement of my membership to its original requested form dated 30th October 2023 cancellation date. Thank you. On Tue, 17 Oct 2023, 10:35 am AU - Notifications Customer Service, [Quoted text hidden] <fl wrote: AU - Notifications Customer Service < > 18 October 2023 at 13:38 To: <j.c.pearce456@gmail.com> Dear Thank you for contacting Debitsuccess. Your cancellation request has been set up again and the estimated final debit date will be 06/11/2023. [Quoted text hidden] [Quoted text hidden] [Quoted text hidden] https:limail.google.com/mail/u/Onik=b27812aa2Mvievmpt&search=all&permthid=thread-f:17796249762366405938simpl=msg-f.1779624976236... 5t6 EFTA00262116 1/26/24, 10.58 AM Gmail - First Unsuccessful Payment attempt DebitSuccess Australasia https://xplorcontactcenter.my.salesforce.com/apex/AFSC UriCheck?id=05a098V00001REGJVQA1 nps://xplorcontactcentermy,salesforce.com/apex/AFSC UrICheck?id=05a098V00001RDdenQAD htlps://xplorcontactcentersny.salesforce.comiaperJAFSC UrIC heck?id=05a098V00001REcJ XQA1 [Quoted text hidden] (Quoted text hidden) 18 October 2023 at 15:09 To: AU - Notifications Customer Service > That's great, thank you very much. Ki [Olinted text hidden] =MM. To: AU - Notifications Customer Service Dear Debit Success Team, 21 October 2023 at 18:52 I do apologise for the constant change of terms of my membership contract but I have quite a bit of personal upheaval at the moment and also have been targeted by crime of identity theft and email hacking , but I recently cancelled my membership dated the 30th October 2023 but I want to cancel that cancellation and request my membership be reinstated. Thanks Mit [Quoted text hidden) ss To: AU - Notifications Customer Service > Dear Debit Success Team, 22 October 2023 at 12:55 I am contacting you to inform you that I've just received another alert informing me of email hacking and fraudulent activity once more. If you receive any emails from my email address stating reinstate my membership please dismiss it as fraudulent and inform me of this contact so I can inform the authorities involved in resolving this issue. Thank you [Quoted text hidden] httpsfimail.ttoogle.cornimail/u/0/7ik=b27812ae2f&view=p1&search.all&permthid=thread4:17796249762366405938isimpl=rnsg4:1779624976236... 616 EFTA00262117 1/26124, 10:55AM WALLAROOMINES Gmail - Cancellation of Gym MShip CCSLC 5554 \J 1/4c_rt M C ANC-el-CC-0 SA C'111 metiecasil IP rakm , camp-let•Jcso MoON-n-A picAICS. OVERDUE NOTICE Dear Debit Success Reference: Overdue Amount: $ 25.5 Due for Immediate payment 27-Oct-2023 If you have already paid the overdue within the last 24 hours, please disregard this email. We are writing to advise that the recent payment in relation to your agreement with Copper Coast Fitness has been unsuccessful and as such your account has become overdue. If you have recently completed a suspension period the overdue amount may be related to the phasing of your payment cycle. The overdue balance may include default fees and other charges applied in accordance with your agreement. Please take one of the following steps as soon as possible: 1. Go to https://paynow.debitsuccess.cornt to make a payment using a credit/debit card or online banking. If you are using a new card and wish to update the details please ensure that you select the option to save this card for future payments. 2. Contact the Debit Success Customer Services Team on and arrange to pay the arrears amount of $ 25.5 with a credit/debit card before your next debit. 3. Debit Success can help you to get back on track with your payments, ask them if a payment plan is available when you call. If no action is taken, Debit Success will attempt to bring your account up to date by making further debits from your account. If you pay 4 weekly or monthly, these debits may be re-attempted two weeks prior to the regular scheduled date. Please ensure that you have sufficient funds in your designated account to cover the current overdue in addition to your usual regular payment. If your payments have failed due to a change in card details, please let Debit Success know as soon as possible so that they can place a temporary debit stop while you are awaiting your new card. We appreciate your co-operation with this matter. Sincerely, https://mall.google.com/mail/WOThk=b27812ae2ftwievept&search=all&permthidathread-f.1774159634563860279&eimPl=msg-ft1774159634563... 2/4 EFTA00262118 1/26124, 10:55 AM Gmail - Cancellation of Gym MShip CCSLC Copper Coast Fitness Online Payment Option: https://paynow. debitsuccess.com/ Payment can be made by Credit, Debit Card or Bank Direct Transfer Total Debit Success Due: $ 25.5 Reference: Dear Lisa, I have copied a contiuous email that i have been receiving since i first started to report the issue of continuous claims of insufficient funds in my bank account to pay my gym membership. This is and has been incorrect as submitted to you on both occassions proving there has always been funds in my account. I have now received this email claiming once again an overdue payment due to insufficient funds in my bank account. As informed my bank account has been changed and is now constantly monitored fir criminal, fraudulent or malicioys activity so the issue is not with my bank, and at the time of me receiving this email there was over $300.00 in my account and could not possible be insufficient funds. I am reporting and submitting this email as fraudulent and a breech in your payment system and accounts involving my account, and involving an unknown source trying to money launder through online services and these accounts. I have cancelled my gym membership which ends on the 11th of november but am informing you of this suspicious activity for your own security. kind Regards JacquelinePearce On Mon, 14 Aug 2023, 9:17 am Copper Coast Admin, [Quoted text hidden] To: wrote: 31 October 2023 at 05:55 Good Morning= I have gone into your account and cancelled as of today payments have been unable to be taken out of your account, so continually overdue. I have read below and will pass on. Kind Regards, Lisa Raymond Customer Service Supervisor Copper Coast Sports and Leisure Centre 1 Doswell Terrace, Kadina, SA, 5554 Phone: https://maiLgoogle.com/mail/u/Onk=b27812ae2f&view---pt&search=all&permthid=thread-f:1774159634563880279&simpl=msg4:1774159634563... 3/4 EFTA00262119 fiNIA GC corAPRNi akkiMIN6 /8 7-ATEN4 Emptire- Dereitt..5 kOC3 e)y, 04.-nr4 of PAYMENTS oo Ocrr MA-Tc_rt DerAtc,s -,7-/eNh-3 i ry -n-t Si R "%1STE-M - Dares AND. 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Oo A trza< Oo Sanki% att aol accrual- - 7 Ii 41= - J7 . oo , 4/3 ra a OILY - 17 .. eio 1St . oo a _ (oe 0 - v\ • o- ,,2artn, itor-1 - dp -lo olct. , 6,CD — cl2grill A /OM — t /S • 50 4 EFTA00262120 2/5/24, 1:22 PM GmaN -Account Cancelled yri vtLP1130z5niP roue vs.) if.)C M,'K,I pocAT /t' or Gmail 1-0 154-eluc- M v‘l t-rH riANNActeR CHILES ect. .S %,,QO -gr --FRAN)smIssitws AA)b Account Cancelled FACE To FAce PEsic of SPDR-7-5 1 message GGN7 RC _ooer Coast Snort and Leisure Cen 31 October 2023 at 05:53 l Account Cancelled Dear We would like to confirm that membership with us has been cancelled. Member: Centre Name: Copper Coast Sport and Leisure Centre Membership Package: Full Access 24/7 Access Contact administration for any further queries. Should you have any questions regarding this cancellation please do not hesitate to get in contact with us. 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