EFTA00268957

EFTA00268957 EFTA00268958 4/8/23, 4:19 PM Gmad -Automatic reply: Previous patient from year 2001 - WaSaco° Hospital 1%1 Gmail Automatic reply: Previous patient from year 2001 - Wallaroo Hospital 1 message Dr Richard Harries Ad To: 27 March 2023 at 16:29 Thank_vowfor_VOULemail I am way Monday 27th March. If your email is urgent please email Michelle and her email will be checked Monday 27th March after 12:30pm. I will reply to all other emails upon my return Tuesday 28th March. Thank you, Jamie Secretary for Dr Richard Harries EFTA00268959 EFTA00268960 f t % . Health and Community Services Complaints Commissioner 11 November 2022 Private and Confidential Our Ref: M22102621 (MS) Dear M PO Box 199 Rundle Mall SA 5000 (08) 8226 8666 1800 232 007 hcscc.sa.gov.au I refer to your complaint to the Office of the Health and Community Services Complaints Commissioner (HCSCC) about your experience at the Wallaroo Hospital and Health Services in February and March 2022. As your complaint involves registered health practitioners, the HCSCC was required by law to consult with the Australian Health Practitioner Regulation Agency (AHPRA). On 4 November 2022, AHPRA advised us referral of your complaint to them is not warranted. Therefore, a decision was made the HCSCC would retain this matter. The HCSCC has carefully considered your desired outcomes and determined this matter may be suitable for conciliation under Part 5 of the Health and Community Services Complaints Act 2004 (SA) (the Act). The HCSCC is making pre-conciliation inquiries into this complaint under section 30 of the Act and has requested the Yorke Northern Local Health Network advise us if they consent to participate in our conciliation process and consider your request for compensation. If they anree. the HCSCC will commence conciliation. The HCSCC conciliation process is an impartial, voluntary and confidential process. I have attached a conciliation fact sheet for your reference. If ou have any questions about this letter, please contact me via telephone on or email atl Yours sincerely MOO , Ms Marina Swinnen Complaints Resolution Officer Enc: Conciliation fact sheet esahcscc f kahescc EFTA00268961