From: "Tropical Hotel" <[email protected]>

From: "Tropical Hotel" <[email protected]> To: "'Richard Kahn"' < Cc: " , , "'bellaklein"' Subject: RE: WELCOME Rental Car for Date: Fri, 26 Dec 2014 17:22:17 +0000 Inline-Images: image001.jpg Dear All, Thank you for your email ; we do not work with a waiting list and our cancellation policy is very clear on that point, no refund or credit is possible at this period 60 days prior arrival. On the other hand, we have edited some reservation's confirmation for visa purposes regarding those four ladies: The rooms are booked and at your disposal. Please advise us of an arrival time for our rental car partner to insure the transfer and car delivery as a car has been booked and confirmed as soon as possible. We stay at your disposal for any further question you may have. Best regards, EFTA00356294 Tania Reservation TROPICAL HOTEL www.tropicalhotel-stbarth.com From Europe Tel : 00 590 590 27 64 87 / Fax : 00 590 590 27 81 74 From USA Tel : 011 590 590 27 64 87 / Fax : 011 590 590 27 81 74 Rloyeuses fetes et bonne armee 2015 De : Richard Kahn [mailto: !nvoye : vendredi 26 decembre 2014 13:06 A : [email protected] Cc d I; M bellaldein Objet : Fwd: WELCOME Rental Car for- We kindly request return of money for I room. As you know we have 2 rooms booked. I am sure you have a waiting list and this room can be occupied by someone else. If a full credit to our American Express cannot be done then we would like a credit for a future stay. Please advise as soon as possible. I do not want to have to protest these charges with American Express. Thank you. Rich Sent from my iPhone Begin forwarded message: EFTA00356295 Begin forwarded message: From: "Tropical Hotel" <[email protected]> Subject: RE: WELCOME Rental Car for Date: December 26, 2014 at 9:50:31 AM EST To: Dear 11 Thank you for your email ; well noted but keep in mind that without those details our partner will not be able to insure the transfer and a notice is required. On the other hand, has called us this morning to cancel one of the room. As explained to her by phone, no reimbursement / credit could be done according to our cancellation policy. As a reminder, please find enclosed our cancellation policy. We stay at your disposal for any further question/request you may have. Best regards, Tania Reservation TROPICAL HOTEL www.tropicalhotel-stbarth.com From Europe Tel : 00 590 590 27 64 87 / Fax : 00 590 590 27 81 74 From USA Tel : 011 590 590 27 64 87 / Fax : 011 590 590 27 81 74 EFTA00356296 EFTA00356297