From: British Airways Customer Services <[email protected]>

From: British Airways Customer Services <[email protected]> To: I •Mla> Subject: IMPORTANT BAGGAGE INFORMATION Date: Thu, 18 Dec 2014 13:17:48 +0000 THIS IS AN AUTOMATED EMAIL - PLEASE DO NOT REPLY AS WE WILL BE UNABLE TO RESPOND. Dear , Baggage Report Ref Number: ARNBA64882 We are extremely sorry to inform you that 1 bag/s did not reach your flight in time today and will not be available to collect upon your arrival. We are making arrangements to forward your baggage on to: Flight: BA780 Arrival Airport: ARN Arrival Date: 18/12/2014 Scheduled Arrival Time: 17:25 We will ensure you are kept informed of any changes to this. We will arrange to deliver your baggage to you as soon as it arrives. It is important that you confirm your contact details and preferred delivery address either at the Arrivals Baggage Services Desk at the airport or alternatively online at www.ba.com/baggage quoting the above reference number. We will take all measures possible to ensure your baggage is returned to you promptly. We sincerely apologise for the inconvenience we have caused you. As a valued British Airways customer, we would like to convey how committed we are to bringing you an exceptional travel experience. We will do everything we can to avoid this happening again. We hope to continue our valued relationship and look forward to serving you on a British Airways flight in the future. Yours Sincerely British Airways Customer Service ***************** NOTICES AND LEGAL INFORMATION IF YOU HAVE RECEIVED THIS EMAIL IN ERROR W**WWW*******WWW* This is a confidential email intended only for the British Airways customer appearing as the addressee. If you are not the intended recipient please delete this email and inform the sender as soon as possible. Please note that any copying, distribution or other action taken or omitted to be taken in reliance upon it is prohibited and maybe unlawful. EFTA00356343