DS9 Document EFTA00357212

From: To: SUSU Handbags <customer-support®susuhandbags.com> Cc: "info a susuhandba stom" <info®susuhandbags.corn>, 'I Subject: Re: Envelope Clutch Date: Wed, 10 Dec 2014 13:06:28 +0000 Ok thank you very much. Look forward to hearing from you and I will be in touch come February!! Sent from my iPhone On Dec 8, 2014, at 4:28 PM, SUSU Handbags <[email protected]> wrote: > Hi > • You can keep the beige and black clutches, once we have the new versions, we will let you know. also pelase email us in Feb. to remind us if you don't mind. > Thank you for your support too! > • Thanks, > Customer Support > [email protected] > www.susuhandbags.com > On 12/9/2014 1:33 AM, wrote: >> Hello and thank you so very much for your quick reply! Metal hooks make a ton of sense!! I purchased these 2 clutches actually as Christmas gifts! Might it be possible to return the black and beige ones to you for new black and beige ones with hooks?! They have not ever been used...I only 'tested' them out because I was a bit confused on how to make it work—and I would love a red one for me once it is in stock ;) > > >> Please let me know if this would be possible...Thank you so very much again! > > >> On Dec 7, 2014, at 5:46 PM, SUSU Handbags <[email protected]> wrote: > > >>> Hi > > > >>> Thank you for your emial. >>> >>> The orignal design idea of this clutch was no shoulder chain, after showing the sample to our team and one of the girls said why did not put a chian there, so we immediately contact our factory to add a chian which can attached on the clutch with 2 metal hooks, but the production was already done so it was too late. At the end we decided to add a removable chian (we thought better than no chian) which you have now, we know it is not so convenient to use unless the magnetic buttons holding together. >> > >>> We are sorry for that, and we would like to send you a new one with 2 metal hooks attached on the clutch,but at the moment we only have the pink color, the beige and black will need to waite until Feb. or Mar. 2015. So let us know what do you preffer. >>> >>> Thanks, >> > >>> Customer Support EFTA00357212 >>> [email protected] >>> >>> www.susuhandbags.com >>> >>> >>> >>> >>> >>> >>> On 12/7/2014 7:35 AM, wrote: >>>> Hi ...I ordered the Envelope Clutch in Black and in Tan...I am wondering if there is a secret to the removable chain...how do you keep it in place if you want to open your purse while it is still hanging on your shoulder.? I find it comes off the flap of the purse? Am I doing it wrong? >>>> >>>> Thanks >>>> >>> >>> >>> >>> Thanks, >>> >>> Customer Support >>> [email protected] >>> >>> www.susuhandbags.com > • Thanks, > Customer Support > [email protected] > www.susuhandbags.com EFTA00357213