From: Nat Gennace

From: Nat Gennace To: Subject: RE: Jeffrey Eptein - AMT Service Date: Thu, 02 Oct 2014 16:13:14 +0000 I am glad to hear you were able to get it up and running with the help of Precor support. After all that's what Precor is there for. It's unfortunate that John could not resolve the issue. I am awaiting a response from John, but it's my understanding that it was not a hardware issue? Mr. Epstein was not billed for delivery and installation, nor the removal of the Precor EFX 447. The non hard good charge was for connecting the Preva hardware and creating a Preva account with Preocr. Nat Gennace Manage& Online Fitness Consultant Leisure Fitness Equipment 193 Route 17 (Between Midland and Century, next to Dunkin Donuts) Paramus, NJ 07652-- (Mon, Tu, Thu, Fri, Sat) Check out - Guaranteed best pricing Authorized Dealer of Prem., Spirit, Inspire, Candice, Life Fitness, Cascade Body Solid, Torque, Teeter, Powerblock GoRt, SportsArt, Diamondback and aeSpan equipment From: Sent: Thursda , October 02, 2014 12:02 PM To: ; Nat Gennace Subject: Re: Jeffrey Eptein - AMT Service Thank you Nal. No. John's people mid not fix it. I had lo program and register myself with the help of Precor Tech support. It is now aortae as it should be. Did we got charged br install:dim and programing? Thanks Vice Cal On Thursday, October 2, 2014 11:36 AM, > wrote: I will let answer! Sent from my iPhone On Oct 2, 2014, at 11:24 AM, Nat Gennace .11 > wrote: > Hello and > I was just writing to follow up and see how everything went with the service on the AMT? Was John able to rectify the issue with the console? > Nat Gennace > Manager, Online Fitness Consultant > Leisure Fitness Equipment > 193 Route 17 (Between Midland and Century, next to Dunkin Donuts) > Paramus, NJ 07652-- (Mon, Tu, Thu, Fri, Sat) > Check out - Guaranteed best pricing > Authorized Dealer of Precor, Spirit, Inspire, Landice, Life Fitness, Cascade, Body Solid, > Torque, Teeter, Powerblock, GoFit, SportsArt, Diamondback, and LifeSpan equipment EFTA00361517 > From: > Sent: Frida , September 26, 2014 10:51 AM > To: > Cc: Nat Gennace > Subject: Re: Jeffrey Epstein > I just spoke with John from expedited service . He said he and once received they will come out and install it the same > I did receive a phone message from John on Tuesday but back. > > » On Sep 26, 2014, at 10:34 AM, » Thanks » I'll bet is expecting the day. I was not able to > received the call from JOhn. will follow up. » Sent from my iPhone new console on Tuesday reach him when I called wrote: >» On Sep 26, 2014, at 10:25 AM, Nat Gennace wrote: ›.» >» I would appreciate the feedback. ›.» >» Just to clarify, John Ferreira of our Expedited Service branch is handling the service. John said he reached out to you re ardin the service, but if you missed the call or if the number wasn't clear, John's office line is (his assistant, Claudia, may answer if John is not available). ›.» >» I am awaiting an update regarding the status of the part from John. < >>> >» Nat Gennace >» Manager, Online Fitness Consultant >» Leisure Fitness Equipment >» 193 Route 17 (Between Midland and Century, next to Dunkin Donuts) >» Paramus, NJ 07652- (Mon, Tu, Thu, Fri, Sat) >» Check out - Guaranteed best pricing >» Authorized Dealer of Precor, Spirit, Inspire, Landice, Life Fitness, Cascade, Body Solid, >» Torque, Teeter, Powerblock, GoFit, SportsArt, Diamondback, and LifeSpan equipment >>> >» From: >» Sent: Friday, September 26, 2014 10:22 AM >» To: Nat Gennace >» Cc: >» Subject: Re: Jeffrey Epstein ›.» >» Thank you for your reply. I will try to find out why Jeffrey feels he cannot exercise. We will await your reply back in parts and service call. >>> >» Sent from my iPhone EFTA00361518 ›.» »» On Sep 26, 2014, at 10:16 AM, Nat Gennace wrote: >>» »» Hello =1, >>» »» I will contact John today to get an update on the status of the machine. However, I do not think that Jeffrey's statement is fair or accurate. There is simply an issue with the TV-Tuner: the machine is otherwise installed properly, and was installed by a well trained and well regarded technician. Mike has A LOT of experience with installs of this nature. Further, I know Mike spent a considerable amount of additional time trying to rectify this issue on site. >>» »» I apologize that there was any issue, but it does not prevent the machine from being used for exercise. >>» »» I will try to expedite the service call, but we are waiting on a replacement part to get the tuner running. >>» »» Nat Gennace »» Manager, Online Fitness Consultant »» Leisure Fitness Equipment »» 193 Route 17 (Between Midland and Century, next to Dunkin Donuts) »» Paramus, NJ 07652- (Mon, Tu, Thu, Fri, Sat) »» Check out - Guaranteed best pricing »» Authorized Dealer of Precor, Spirit, Inspire, Landice, Life Fitness, Cascade, Body Solid, »» Torque, Teeter, Powerblock, GoFit, SportsArt, Diamondback, and LifeSpan equipment >>>> »» From: »» Sent: Friday, September 26, 2014 8:24 AM »» To: Nat Gennace »» Cc: »» Subject: Jeffrey Epstein >>» »» Good morning Nat...Jeffrey is quite unhappy and says he is "unable to exercise because someone was sent who had never set up this type of machine before"...Can you please find out when we will have a person who has done these installs many times before to come out and finish what needs to be done? I understand parts needed to be ordered? When will they arrive? Please let and I know today... >>» »» Thanks for your help, >>» EFTA00361519