Front: James Ce

Front: James Ce To: Lesley Groff <1 Subject: Re: Sony! Question Date: Sun, 22 Oct 2017 14:14:21 +0000 Attachments: IMG 5052.JPG Unplug the white cord from the computer & the black cord from the UPS/battery backup. (Ignore the not ejected message for this drive — it's damaged so it'll be a bit erratic.) Keep the cables with the drive when you store it. If we need that drive again, we'll need the cables too. The immediate Apple TV issue is resolved, yes. to Thank you, James Ce your Personal Genius Certified Support Professional 10.6 http://personalgenius.co On Sun, Oct 22, 2017, at 10:08 AM, Lesley Groff wrote: This is probably a silly question, but My old back up thing has a white cord Going from it to my computer as well as a thin black cord going down to the big battery you just installed. I will need to disconnect all 3 of these cords, yes? This new passport merely has the one cord going to my computer. I have already started the process for the new passport and All seems fine. When asked I chose to only use the new passport and Not the old back up disc. My computer says I didn't eject it properly But I actually haven't even unplugged it yet because I was concerned about these other cable/wires and you had said it Didn't matter if I kept plugged in or unplugged. Please give me the thumbs up to unplug all 3 cords from my computer! Yes I need lots of hand holding!! Hope the Apple TV issue was fixed at the house! Lesley Sent from my iPhone EFTA00461127