From: Richard Kahn

From: Richard Kahn To: "Jeffrey E." <[email protected]> Subject: Fwd: Sincerest Apologies for any Issues with your Google Wifi and OnHub Date: Fri, 24 Feb 2017 14:11:03 +0000 google wifi went down on 3rd floor so james on his way to fix in case you need him for anything else Richard Kahn HBRK Associates Inc. 575 Lexington Avenue 4th Floor New York, NY 10022 Begin forwarded message: From: James I personal genius Subject: Re: Sincerest Apologies for any Issues with your Google Wifi and OnHub Date: February 24, 2017 at 9:04:04 AM EST To: Richard Kahn < Cc: Lesley Groff Ok. Will be there asap Thank you, , Merwin Dela Cruz ,,James Ce, your Personal Genius, http://personalgenius.us On Feb 24, 2017, at 8:58 AM, Richard Kahn < please go asap as jee is on his way to house now thanks Richard Kahn HBRK Associates Inc. 575 Lexington Avenue 4th Floor New York, NY 10022 wrote: EFTA00630932 On Feb 24, 2017, at 8:55 AM, james I personal genius < > wrote: Hi Lesley & Rich, The Google wifi devices that I setup on 3rd floor for JEE had some server-side problem yesterday and have reverted to default setup. This means the boss will have no wireless on that floor until I can come in to set them back up again. I'm available today (until 5PM) & Monday after noon. (Merwin says the boss is in today.) This will take an hour of me on the third floor. Thank you, James Ce, your Personal Genius, http://personalgenius.us On Feb 24, 2017, at 7:24 AM, Merwin Dela cruz < > wrote: Ok. I will let you know once I get there. Merwin Dela Cruz On Feb 23, 2017, at 10:52 PM, james I personal genius < > wrote: Hey Merwin, When you have a chance, could you check the wifi on 3 please? If it has reset back to default -- not 71st(g) -- I'll need to come in and set it up again. Thank you, ,James Ce, your Personal Genius, http://personalgenius.us EFTA00630933 Begin forwarded message: From: Google Wifi <[email protected]> Date: February 23, 2017 at 10:44:17 PM EST To: Subject: Sincerest Apologies for any Issues with your Google Will and OnHub Reply-To: Google Wifi <googlewifi-noreplyAgoogle.com> F. Sincerest Apologies for any Issues Dear Google Wifi & OnHub customers, Today we experienced an issue with our Google Accounts engine that may have affected your Google Wifi and OnHub devices. This caused some devices to automatically reset to the initial state you bought them in and they will unfortunately need to be set up again. This has not affected the software or performance of the device but it does need to be re-setup. Visit this dedicated support page for more information and step-by-step instructions to get back online. If you set up your Wi-Fi with the same network name and password as before, your household connected devices should automatically reconnect. If you do not want to set up the devices right now, you can always connect to the setup Wi-Fi network — the network name and password are printed on the base of your primary device (the one wired to the modem). This should get you connected to the internet immediately. We know how important Wi-Fi is to you and share our sincerest apologies for the inconvenience this has caused. Ben Brown On behalf of the Google Wifi and OnHub team EFTA00630934 This email was sent to you because you set up a Google Will or OnHub with this Google account. L12017 Google Inc. Google 1600 Amphitheatre Parkway Mountain View. CA 94043 EFTA00630935