Service Modification Order Form

Service Modification Order Form .,telecom_ This Service Order is entered into by tw telecom holdings inc. by and through its wholly owned subsidiaries that are certified to provide the services being ordered hereunder (colectively *TWTC") and rCustomerl. and is effective upon execution both by Customer and TWTC. TWTC wit remain responsible for the performance of its subskiaries under this Service Order. which own and operate the telecommunications facilities. If there is a conflict between this Service Order and the prior agreement(s) for the services being modified or renewed. this Service Order shall prevail over the price agreement and any applicable tariff. Zaire Development Monthly Recurring Charge (MRC): I $438.95 Non-Recurring Charge (NRC): I $0.00 Customer and the individual signing below represent that such individual has the authority to bind Customer to this Service Order. tw telecom holdings inc. Signature: Print Name: Title: Date: Sales Person: Steven Morrell Sales Director Charlene Rimbert Customer: Zaire Development Signature: Print Name: Title: Date: Renewal with Changes Form Except as amended in this Service Order. all existing terms and conditions relating to the renewed Services remain in full force and gilled. The Renewal Term will commence on the date that this Service Order is implemented by TWTC. Any services that are part of the original Service Order for the services listed below. but are not themselves listed, are also renewed for the same Renewal Term. and for their original MRCs or usage rates. Disconnect Notice: II Customer is cksconnecting Services for any reason, it must delver notice to TWTC either by facsimile to 303-8039638 or by email to "CustomerCareetwtelecom.com". Notice by 'wearier, ce email is deemed given when delivered. emcmaticEmmomi.: Upon expiation of the Term of this Service Order. the Term for services wit automatic* renew for successive month-to-month terms unless either party notifies the other i1 writing thirty (30) days prior to the expiration of the then airent term that it wishes to terminate the service. For All Voce-based Services: Customer may not use the voice services as a substitute for carrier interconnection or switched access services. Customer acknowledges that any use of service for the transport of originating or tenniretirg pre paid calling card traffic is witted to the rerseements outtned in the order contained in FCC 06-79 (June 30. 2006). Customer agrees to remit any :testate or interstate access charges directly to the appropriate carrier. TWTC may disconnect services it the violation is not cured within tO days following written notice. Customer must indemnify. defend arid hold TWTC harmless from all claims. demands. damages and expenses arisivg from or related to Customer's breach of this provision. TWTC does not support resale of switched services to end users unless special arrangements are agreed to in writig by TWTC. Services provided herein are not designed for but may be compatible with remote metering. supervisory control and alarm signing. To the extent Customer uses services to facilitate remote metering. supervisory control and alarm signaling purposes. Customer is solely responsible for ensuring compatibility. By contracting for Long Distance Product(s). including without limitation minutes incorporated into birdied or integrated packages. Customer acknowledges that Customer has selected TWTC as the IntraLATA and InterLATA Long Distance toll provider. Accoree Number: L 26055 General Requested Service Modification Customer is renewing thei Business Lines and disconnecting 7 of their Lines. They currently have 23 BBL's and only need 16. ICB ft: KDPN-6FJTOA Expedite: No Service Address SI Smith Crest. atuquerque. NM 87125 Renewal Term 36 Months I Order Activity I Downgrade I Order Notes We need to disconnect the following numbers:506 938 3063.505 938 3067.505 938 2931.505 938 2927.505 938 2923.505 938 3869505 938 3641 Service Name Oty Unit PARC Total MRC Unit NRC Total NRC Business Line 16 $17.00 $272.00 $0.00 $0.00 Voicemail box 1 $6.95 $6.96 $0.00 $0.00 Feature Package Premium 2 $6.00 $12.00 $0.00 $0.00 Local Loop 1 $148.00 $148.00 $0.00 $0.00 1. Intrastate Rate (per Minute): WOW Total MRC $438.95 Total NRC $0.00 1• Interstate Rate (per Minute): $0.028 Version 4.0 rev. 9-22-10 tw Stem -Cerirdentlel Page I el 1 EFTA00704674