Watcher Help for Mac OS X

Watcher Help for Mac OS X Mac Rev 1.7 Oct 08 Watcher® allows you to manage and monitor the connection between your AirCard®or Compassm modem and the network by: Determining signal strength, warning status, 3G high- speed data availability, and other network connection parameters. Initiating and ending data calls. System requirements Watcher requires a computer running Mac OS® X 10.4.11 or later. Installing Watcher For TRU-InstallTmequipped modems If your modern is equipped with TRU-Instae — a Sierra Wireless feature that places all the required software on the modem, eliminating the need for an installation CD: 1. Insert the SIM card in your modem if it is not already inserted. 2. Insert the modern into your Mac. 3. Run the Installer. 4. Follow the instructions. The modem is ready to use once the software is successfully installed and Mac OS has restarted. On subsequent insertions of the modem, TRU-Install verifies that the correct software is already installed. If it is, then the modem is ready to use. This process takes a few seconds. 1 EFTA00730169 For all other modems or if you do not see the TRU-Install window 1. Go to the Sierra Wireless website Support section: 2. Select your carrier, your product, and Mac OS X. 3. Follow the on-screen instructions to download and install the software. You can also download the latest copy of this Quick Start Guide from the support website. Launching and closing Watcher To launch Watcher: • Click the Watcher icon * in the Dock. lb close Watcher: Use the Application Switcher (Command S + Tab) to choose Watcher, and type Command + O or choose Quit in the Application Menu. Close button Minimize button Call Status area Figure 1: Watcher main window ( Connect ) 2 2130853 EFTA00730170 Watcher for Mac Help Window controls • The Minimize button minimizes the Watcher window to an icon in the Dock and leaves the application running. To maximize the Watcher window, select the Watcher window icon in the Dock. • The Close button closes the Watcher window but leaves the application running. When the Watcher window is closed, you have no way to access any status information unless you re-open the window by selecting the Watcher icon in the Dock. However, you can still use the connection until you quit the application or disconnect using the Application Menu. Interpreting status area icons Icon Meaning 101 The modem is not detected. 3G Type of network: • 3G—The indicator is on (black) • 2G—The indicator is off (gray) all sal The Signal Strength Indicator shows the Intensity of the radio signal. The more bars, the stronger the signal (up to a maximum of four bars). When the bars are off (gray), no connection is possible for one of the following reasons: • You are outside the network coverage area. • The signal strength is too weak. • A network or account problem is preventing the modem from obtaining service. Rev 1.7 Oct 08 3 EFTA00730171 Figure 2: Selecting Preferences in Watcher Icon R Meaning (Continued) The Roaming Status indicator shows whether you are roaming on the network of a service provider other than your own. When the indicator is off (gray), you are within the local coverage area of your service provider. When the indicator is on (black), you are in a "preferred- roaming area. Your coverage area varies depending upon your service provider and the type of account you have. There may be varying surcharges for roaming service depending on whether you are in a preferred or non- preferred roaming area. If there is no roaming agreement between your service and the local carrier. you may be unable to complete calls. Selecting the active network You can specify how a network is chosen by selecting SierraWatctiet > Preferences > Network and then selecting one of the available options. SierraWatcher File Edlt Window Help About SierraWatcher Preferences... Services ► Hide SierraWatcher XH Hide Others X NH Cnr-rw A'r Quit SierraWatcher XQ However, your service provider may not permit manual network selection. If it is restricted, the Network button in the Preferences pane will be grayed out. 1• • 0 (7) General Profiles Network Figure 3: Manual network selection is not permitted 4 2130853 EFTA00730172 Watcher for Mac Help Selecting the network automatically Select this option in the SierraWatcher > Preferences> Network pane to have the modern automatically select the best available network. Select network automatically KU Select network from the list of defined networks XD  Select network from the list of available networks X B Figure 4: Available network selection preferences Selecting the network from the list of defined networks Select this option in the SierraWatcher > Preferences> Network pane to choose the network from a list of carriers pre-loaded on to Watcher. You can filter the list by country: en A Prekrences 5 (9 t e o COW IJ Proein, Nano* Slielocoritv Select network from the hit of defined networks maw. g Moths FI ANIOnO ICI Angualla , Argent") e trenteua MIM• ,,,,, oso I tv country or network Figure 5: Filtering the defined list by country Rev 1.7 Oct 08 EFTA00730173 I and by carrier: Note: It may take Watcher several minutes to find available networks. nee 0 ‘O.) @I' 0 nom.. mown us SOCuittf Preferences Street netwoa from the Int a defined networks 'clt- tat SIITanson. Prtralte a... Able Carrier I Able Carrier 2 Able Carver 3 Able Carrier 4 Able Carrier 5 12MMEZIE CI Able Carrier 7 2G network 3G network ke'revi 4 Figure 6: Filtering the list by country and carder Selecting the network from the list of available networks Select this option in the SlerraWatcher > Preferences > Network pane to have Watcher scan for available networks in your area. 1. Select Refresh to begin the network scan. 2. When the scan is complete, select a carrier and the network you want to connect to. Es r) 5 t.vd3 A Gene... non*, Mewed& 51115.0ot, Preferences Select network from the lest of avenstk networks Q- by country or network 2G network 3G network 4 Figure 7: Choosing a carrier from a list of available networks When the network selection successfully completes, you will see the change in the main window. 2130853 EFTA00730174 Watcher for Mac Help Figure 8: Watcher main window Automatically manage connection profiles Select this option in Preferences > General to automatically generate the best settings for your Subscriber Identity Module (SIM) card/subscription model. 0 0 ' Preferences General Nobles •, Notify Me g when closing application When I quit application! 5 close existing connection g Automatically manage connection profiles Figure 9: Setting Watcher to automatically manage connection profiles The settings are saved under a profile named "[Your service provider's name] Auto". lb display all available profiles, select the Profiles button in the Preferences pane. Rev 1.7 Oct 08 7 EFTA00730175 one Pavan 0 6 (2) awe Irate Pak tta dAbleOmer Ati,cs C Able Carnet &co Modified C µt Prato a amines Alcoa Patron) AW des Pr. %an. Da Second." en% Vu. 1.1.1 Figure 10: Displaying all available connection profiles You can create a new profile with your own settings by selecting the + at the bottom-left corner of the pane. rt e Panda. 4 a (A 0 Cars Sluk, •••• ata hat hat 4 Nate Grew Moble affebitit 4 /Ole Carnet Atom ft PasCari soneql APh kin EIS Praia 014 &None.," 0.6 Figure 11: Creating a new profile SIM security 0004 0000 A The SIM Security button allows you to select whether or not the SIM card queries the user for the Personal Identification Number (PIN). 'e en Preferences CJ r e —0- General Plats 'Ulan SIN Security g Enable check PIN Change PIN Figure 12: Setting the SIM card query option 8 2130853 EFTA00730176 Watcher for Mac Help Warning: If you fail to enter the correct PIN number within the desig- nated number of attempts, your SIM card will be disabled and become unusable. If that happens, contact your service provider. Contact Information Rev 1.7 Oct 08 To change this option, you must know the correct PIN number. coo General Preferences Please enter your PIN number PIN Number: Cancel ) Figure 13: Entering your PIN number Support If you encounter any problems not covered in this document: • Visit the Sierra Wireless support site at where you can: • Download Watcher software. • Search an extensive knowledge base for a solution to address the problem. • Email Sierra Wireless technical support at Sales Desk: Phone: Hours: E-mail: 8:00 . to 5:00 IM. Pacific Post: Sierra Wireless 13811 Wireless Way Richmond, BC Canada V6V 3A4 Fax: Web: Consult our website for up-to-date product descriptions, documentation, application notes, firmware upgrades, trouble- shooting tips, and press releases: 9 EFTA00730177 Watcher for Mac Help SIERRA WIRELESS AAAAA OP rote wt cccccc mAentwre C) 2008 Sierra Wireless. All rights reserved. AirCard® and Heart of the Wireless Machine® are registered trademarks of Sierra Wireless. Watcher® is a trademark of Sierra Wireless, registered in the European Community. Sierra Wireless, the Sierra Wireless logo, the red wave design, the red-tipped antenna, and TRU-Install are trademarks of Sierra Wireless. Mac OS® is a trademark of Apple Inc., registered in the US and other countries. Other trademarks are the property of the respective owners. 10 2130853 EFTA00730178