From: "jeffrey E." <[email protected]>

From: "jeffrey E." <[email protected]> To: Subject: Fwd: Glion textbook Date: Mon, 06 Nov 2017 11:00:58 +0000 From: Date: Mon, Nov 6, 2017 at 4:49 AM Subject: Glion textbook To: "jeffrey E." <[email protected]> Dear Sir, Here is a brief description of one of the books that we work with during class. That is what we study in Introduction to Rooms. Apart from that everything is taught through powerpoint presentations during class, which are also available online through a student website. Managing Front Office Operations with Answer Sheet (AHLEI), 8th Edition Michael L. Kasavana Richard M. Brooks American Hotel & Lodging Association Description This textbook provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. This edition also includes new information on revenue managers, how blogging and social networking affect hotels, manual backup procedures for automated system failure, identity theft prevention, payment card security standards, and green hotels. In addition, important discussions of front office operations have been expanded throughout the text, especially with respect to human resources management, business forecasting, revenue management, budget planning, and front office staff interaction with sales, housekeeping, and security personnel. Best regards, please note The information contained in this communication is confidential, may be attorney-client privileged, may constitute inside information, and is intended only for the use of the addressee. It is the property of JEE Unauthorized use, disclosure or copying of this EFTA00963598 communication or any part thereof is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return e-mail or by e-mail to [email protected], and destroy this communication and all copies thereof, including all attachments. copyright -all rights reserved EFTA00963599