EFTA Document EFTA01356623

Customer Research Request Form: HRM Rules applies- Yes, as per below points. Overview: -Customer Research request is used for banking account for following requests: • Recall request Wire/ACH : No client letter is required • Standing Instruction creation and Changes in existing Standing Instruction : Client letter is required • Reversal of Stop payment placed on M and I Account : Client letter is required • IFMS Setup : Client letter is required, IFMS facility cannot be provided to DBTCA MMDA account. • Amendment of wire: Client letter is required. • Tracer of wire/ Checkbook order : No client letter is required • Debit Authority- provided to return an incoming wire : client letter is required • Reversal of Deluxe charge if charges made incorrectly • Request for Check copies , ACH details and account statements : No client letter is required • Credit ACH process , when funds receive next day : No client letter is required • General Inquiry related to any Transaction : No client letter is required • Request for Fed reference number of Swift msg : No client letter is required • Overdraft fee waive for OD monitoring: BLM approval is required. • To remove overdraft violation- Zia memon approval is required. For internal use only CONFIDENTIAL - PURSUANT TO FED. R. CRIM. P. 6(e) DB-SDNY-0042574 CONFIDENTIAL SDNY_GM_00188758 EFTA01356623