EFTA Document EFTA01406067

Subject: RE: **URGENT** BIB Wires Did Not Flow in DB-Force INC0012352428 AC; 42953424,42953758, 42959295, 35269691, 44129244, 42953424, 42966807, 42953467 [I] From: Naveen Bagaria Date: Fri, 26 Apr 2019 14:31:47 -0400 To: Natalie Barak Stewart Oldfield Bradley Gillin < Monica Gilkinson Cc: Daphne Cales Ankit-Kumar Sharma Classification: For internal use only One of you should have access to these accounts - Stewart Oldfield , Bradle Gillin , Monica Gilkinson , Rachel Wachs < Regards Naveen Bagaria COO - Wealth Management Operations DBOI Global Services Private Limited Tel: VOIP: Fex: I Cell: Please send all Bankini related •ueries to our new Group E-mail ID From: Natalie Barak Sent: Friday, April 26, 2019 2:29 PM To: Stewart Oldfield -; Ankit-Kumar Sharma Naveen Bagaria PROT0 Waphr Subject: RE: **URGENT** BIB Wires Did Not Flow in DB-Force INC0012352428 AC; 42953424,42953758, 42959295, 35269691, 44129244, 42953424, 42966807, 42953467 [I] I don't' have access to these in DBForce Please advise. {logo} Natalie Barak Vice President I Relationship Officer Deutsche Bank Wealth Management Deutsche Bank Trust Company Americas 345 Park Avenue, New York, NY 10154 Tel. Fax Email Securities offered through Deutsche Bank Securities Inc From: Stewart Oldfield Sent: Friday, April 26, 2019 1:58 PM To: Natalie Barak e Subject: Fwd: **URGENT** BIB Wires Did Not Flow in DB-Force INC0012352428 AC; 42953424,42953758, 42959295, 35269691, 44129244, 42953424, 42966807, 42953467 [I] PROT1 Stewart Oldfield, CFA, CAIA Deutsche Bank Trust Company Americas Deutsche Bank Wealth Management 345 Park Avenue, New York, NY 10154 Tel. Mobile Email Securities offered through Deutsche Bank Securities Inc. Begin forwarded message: From: Naveen Bagaria ‹ Date: April 26, 2019 at 1:43:36 PM EDT To: Ankit-Kumar Sharma , Stewart Oldfield , Monica Subject: RE: **URGENT** BIB Wires Did Not Flow in DB-Force INC0012352428 AC; 42953424,42953758, 42959295, 35269691, 44129244, 42953424, 42966807, PROT2 42953467 [I] Hi Team, Please not to select Instruction Via as Original Letter and attached the PDF for TAG team's reference. Regards Naveen Bagaria COO - Wealth Management Operations Tel: I VOIP: Fex: I Cell: Please send all Bankin' related fuel-les to our new Group E-mail ID From: Ankit-Kumar Sharma [mailto: Sent: Friday, April 26, 2019 1:01 PM To: Stewart Oldfield ; Bradle Gitlin >; Rachel Subject: RE: **URGENT** BIB Wires Did Not Flow in DB-Force [I] INC0012352428 AC; 42953424,42953758, 42959295, 35269691, 44129244, 42953424, 42966807, 42953467 PFA PROT3 {https://brandportal.intranet.db.com/img/modules/logo.gif} Ankit Kumar Sharma Analyst I PWM-US Ops - Banking COO - Wealth Management Operations A-1 Tower , Evolve - Mahindra Technology Park, Inside Mahindra World City SEZ, 302029 Jaipur, India Tel: Mobile Email Please send all Bankin related queries to our new Group E-mail ID - From: Ankit-Kumar Sharma [mailto: Sent: Friday, April 26, 2019 12:59 PM To: Stewart Oldfield >; Bradley Gillin ; Monica Gilkinson ; Rachel Subject: RE: **URGENT** BIB Wires Did Not Flow in DB-Force [I] INC0012352428 AC; 42953424,42953758, 42959295, 35269691, 44129244, 42953424, 42966807, 42953467 Hi Team, PROT4 Please find the attached PDF for BIB wires that the client submitted but didn't flow in DB force due to DB Force Outage. Please Create a USD wire in replacement and submit. Thank You!! fhttps://brandportal.intranet.db.com/img/modules/logo.gifl Ankit Kumar Sharma Analyst I PWM-US Ops - Banking COO - Wealth Management Operations A-1 Tower , Evolve - Mahindra Technology Park, Inside Mahindra World City SEZ, 302029 Jaipur, India Tel: Mobile Email Please send all Bankin related queries to our new Group E-mail ID - From: PWMITUS ProductionSupport [mailto: Sent: Friday, April 26, 2019 12:38 PM To: Rishabh Sharma < Cc: Abhishek-HCL Chawla ProductionSu o rt ; Vinod Kv Senthilkumar Myilsamy ; Robert Dicerbo ; PWMITUS ; Saurabh-C Gupta PROT5 Subject: RE: **URGENT** BIB Wires Did Not Flow in DB-Force [I] INC0012352428 Hi Rishabh, The below mentioned case cannot be processed by system as it is stuck during the outage when DBForce was down. Please manually process these cases. Regards, PWMITUS Production Suonort Email : Hotline: x Option 2 DB ServiceNow URL : https://dbunity.gto.global.intranet.db.com/navpage.do Assignment Group: PWM IT US L2 Escalation Contacts: First Level : (Onsite) - Contact : (Offshore) - Contact : Second Level : This email is sent to you by HCL on behalf of Deutsche Bank. Diese email wurde Ihnen von HCL im Auftrag der Deutschen Bank gesendet PROT6 From: Rishabh Sharma Sent: Friday, April 26, 2019 12:20 PM To: PWMITUS ProductionSu ort Cc: Robert Dicerbo ; Vinod Kv ; Abhishek-HCL Chawla Subject: RE: **URGENT** BIB Wires Did Not Flow in DB-Force [I] Importance: High Hi Team, Please provide update on below. Regards, Rishabh Sharma fcid:[email protected] COO Wealth Management Operations Global Business Services A-1 & A-2, Evolve - Mahindra Technology Park, Inside Mahindra World City SEZ, 302029 Jai ur, India Tel. Mobile Email : PROT7 Please send all the Banking related Queries to our new Group E-mail ID From: Krishna Narayanan On Behalf Of PWMITUS ProductionSupport Sent: Friday, April 26, 2019 11:10 AM To: Rishabh Sharma < Cc: Robert Dicerbo < ProductionSu ort Subject: RE: **URGENT** BIB Wires Did Not Flow in DB-Force [I] ; Abhishek-HCL Chawla Hi Rishabh, ; PWMITUS ; Vinod Kv Yes. There is an ongoing issue with DBForce PWM where users are not able to login. Currently salesforce is actively working on to fix this. We will have a look into below cases once DBForce PWM is up and working fine. Regards, PWMITUS Production Support Email : Hotline: x Option 2 DB ServiceNow URL : https://dbunity.gto.global.intranet.db.com/navpage.do Assignment Group: PWM IT US L2 Escalation Contacts: PROT8 First Level : (Onsite) - Contact : (Offshore) - Contact : Second Level : This email is sent to you by HCL on behalf of Deutsche Bank. Diese email wurde Ihnen von HCL im Auftrag der Deutschen Bank gesendet From: Rishabh Sharma Sent: Friday, April 26, 2019 11:06 AM To: PWMITUS ProductionSupport Abhishek-HCL Chawla Cc: Robert Dicerbo Hi Team, Subject: **URGENT** BIB Wires Did Not Flow in DB-Force [I] ; Vinod Kv Could you urgently take a look at below screenshot for BIB USD payments. It looks BIB has not flow in DB force. fcid:[email protected] Please advise. PROT9 Regards, Rishabh Sharma {cid:[email protected]} COO Wealth Management Operations Global Business Services A-1 & A-2, Evolve - Mahindra Technology Park, Inside Mahindra World City SEZ, 302029 Jai ur, India Tel. Mobile Email : Please send all the Banking related Queries to our new Group E-mail ID This communication may contain confidential and/or privileged information. If you are not the intended recipient (or have received this communication in error) please notify the sender immediately and destroy this communication. Any unauthorized copying, disclosure or distribution of the material in this communication is strictly forbidden. Please refer to https://db.com/disclosures for additional EU corporate and regulatory disclosures. Deutsche Bank does not render legal or tax advice, and the information contained in this communication should not be regarded as such. This e-mail may contain confidential and/or privileged information. If you PROT10 are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e- mail is strictly forbidden. Privacy of communications In order to monitor compliance with legal and regulatory obligations and our policies, procedures and compliance programs, we may review emails and instant messages passing through our IT systems (including any personal data and customer information they contain), and record telephone calls routed via our telephone systems. We will only do so in accordance with local laws and regulations. In some countries please refer to your local DB website for a copy of our Privacy Policy. Please refer to https://db.com/disclosures for additional EU corporate and regulatory disclosures. This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e- mail is strictly forbidden. Privacy of communications In order to monitor compliance with legal and regulatory obligations and our policies, procedures and compliance programs, we may review emails and instant messages passing through our IT systems (including any personal data and customer information they contain), and record telephone calls routed via our telephone systems. We will only do so in accordance with local laws and regulations. In some countries please refer to your local DB website for a copy of our Privacy Policy. Please refer to https://db.com/disclosures for additional EU corporate and regulatory disclosures. PROT11