EFTA Document EFTA01408941

Subject: Mar 15, 2018 2:56:12 PM Conversation *36578798 From: Date: Thu, 15 Mar 2018 14:56:12 -0400 To: navin I Interaction information interiD: 36578798 startTime: 2018-03-15T14:56:12-0400 endTime: 2018-03-15T15:04:48-0400 employeelD: buddyName: networklD: MicrosoftUC employeelPAddr: 10.98.74.186 serverName: Zantaz dblD: VantageUSPOl.us.db.com:1433?database=VantageUSPO1 deploymentID: 0 outgoingFlag: false supervisedFlag: true internalFlag: true roomName: Start of interaction Participant MicrosoftUC:navin entered on 2018-03-15T14:56:12-0400 IF Participant information buddyName: navin- networklD: MicrosoftUC employeelD: IF End of participant information MicrosoftUC:navin (2018-03-15T14:56:12-0400): Hi Cynthia, MicrosoftUC: (2018-03-15T14:56:57-0400): hi MicrosoftUC:navin (2018-03-15T14:57:37-0400): Are you looking to get exception f or scanned copies MicrosoftUC:navin (2018-03-15T14:57:43-0400): for Caterpillar Trust MicrosoftUC: (2018-03-15T14:57:51-0400): yes but ive already sent in the 1,-(1 uest 3 times MicrosoftUC: 2018-03-15T14:57:59-0400): romi will grant it MicrosoftUC:navin (2018-03-15T14:58:19-0400): So, you will route this case to AB R directly not to us MicrosoftUC:navin (2018-03-15T14:58:32-0400): Then they will grant exception MicrosoftUC: (2018-03-15214:58:52-0400): ive done that a million times i was just told to attach the crp form and resubmit MicrosoftUC: (2018-03-15T14:58:59-0400): cant you just route it please? MicrosoftUC: (2018-03-15T14:59:48-0400): look at the back and forth... MicrosoftUC: (2018-03-15T14:59:52-0400): I can route but it's a system algo rithm when youvi re ccepion from ABR MicrosoftUC:navin- (2018-03-15T14:59:59-0400): then they will grant MicrosoftUC:navin- (2018-03-15T15:00:07-0400): and it will track further EFTA01408941 MicrosoftUC:navin (2018-03-15T15:00:22-0400): I am routing back to you MicrosoftUC:navin (2018-03-15T15:00:29-0400): Please route case to ABR MicrosoftUC (2018-03-15T15:00:42-0400): omg this is so silly and such a was to of time MicrosoftUC (2018-03-15T15:00:54-0400): i needed this acct open already MicrosoftUC:navin (2018-03-15T15:01:16-0400): First time you did correctly MicrosoftUC: (2018-03-15T15:01:35-0400): I KNOWWWW MicrosoftUC (2018-03-15T15:01:53-0400): i didnt know i had to continue to s ubmit as exception each time it gets rejected back to me MicrosoftUC (2018-03-15T15:01:55-0400): thats so silly MicrosoftUC:navin (2018-03-15T15:02:17-0400): For this Romi can advise MicrosoftUC:navin- (2018-03-15T15:02:24-0400): She is from ABR team MicrosoftUC (2018-03-15T15:02:39-0400): someone needs to update the procedu re as to not waste time MicrosoftUC (2018-03-15T15:02:53-0400): please be sure to bring this up to management MicrosoftUC:navin (2018-03-15T15:03:18-0400): Once you will get exception then y ou have to route this case to AOG MicrosoftUC:navin (2018-03-15T15:03:34-0400): Then we will proceed furter MicrosoftUC (2018-03-15T15:04:12-0400): this process is not efficient MicrosoftUC (2018-03-15T15:04:39-0400): a million rejections and continuous requests for the same exception each time? MicrosoftUC: (2018-03-15T15:04:44-0400): makes no sense I Participant MicrosoftUC:navin left on 2018-03-15T15:04:48-0400 ► End of interaction EFTA01408942