EFTA Document EFTA01426407

Subject: Re: Fw: Cinq Case Number 131213 604222 case 01163801 URGENT [I] From: Aracely Sanchez <aracely.sanchez@db.com> Date: Thu, 26 Dec 2013 10:10:28 -0500 To: Paul Morris ‹ > Classification: For internal use only Will do. Spoke to Bella, she thinks they may have provided the incorrect account #. They can't get a hold of Maria to confirm the information and are thinking of recalling these funds and sending another wire. Bella thinks the is in the IBAN which is correct but she's not sure what the #15 would be so we would be guessing at that as well. From: dbcom Paul Morris/db/- To: Aracely Sanchez/db/- dbcom@DBAMERICAS, Date: AM 12/26/2013 10:06 Subject: Re: Fw: Cinq Case Number 131213 604222 case 01163801 URGENT [I] Classification: For internal use only Thanks pls keep me posted EFTA01426407 Original Message From: Aracely Sanchez Sent: 12/26/2013 09:46 AM EST To: Aracely Sanchez Cc: Arpit Pathak; Deepak Ramchandani; Paul Morris; Raunak Tanwar Subject: Re: Fw: Cinq Case Number 131213 604222 case 01163801 URGENT [I] Classification: For internal use only Just heard from the client. Can you please let us know if the issue is the account #? Kind regards, Aracely Sanchez (Embedded image moved to file: pic16749.gif) Aracely Sanchez Assistant Vice President Deutsche Bank Trust Company Americas Deutsche Asset & Wealth Management 345 Park Avenue, 24th Floor 10154-0004 New York, NY, USA Tel. +1(212)454-0024 Fax +1(646)863-9871 Email aracely.sanchez@db.com Securities offered through Deutsche Bank Securities Inc. (Embedded image moved to file: pic30523.gif) From: dbcom Aracely Sanchez/db/- To: Raunak Tanwar/db/- dbcom@DBAPAC, Cc: Arpit Pathak/db/dbcom@DBAPAC, Deepak Ramchandani/db/- dbcom@DBAPAC, Paul Morris/db/- dbcom@DBAMERICAS EFTA01426408 Date: AM 12/26/2013 09:22 Subject: Re: Fw: Cinq Case Number 131213 604222 case 01163801 [I] Classification: For internal use only Good morning - Any updates yet? This matter is extremely urgent and it is taking way too long for a response. Please escalate again. The client needs an answer now. Thank you. Kind regards, Aracely Sanchez (Embedded image moved to file: pic16427.gif) Aracely Sanchez Assistant Vice President Deutsche Bank Trust Company Americas Deutsche Asset & Wealth Management 345 Park Avenue, 24th Floor 10154-0004 New York, NY, USA Tel. +1(212)454-0024 Fax +1(646)863-9871 Email aracely.sanchez@db.com Securities offered through Deutsche Bank Securities Inc. (Embedded image moved to file: pic11009.gif) From: Raunak Tanwar/db/- dbcom@DBAPAC EFTA01426409 To: Aracely Sanchez/db/- dbcom@DBAMERICAS, Cc: Arpit Pathak/db/dbcom@DBAPAC, Deepak Ramchandani/db/- dbcom@DBAPAC, Paul Morris/db/- dbcom@DBAMERICAS Date: AM 12/24/2013 11:59 Subject: Re: Fw: Cinq Case Number 131213 604222 case 01163801 [I] Classification: For internal use only Hi Arcely, Even we can't see the attachment now. Regards, Raunak Tanwar Middle office Banking operations Private Wealth Management DBOI Global Services Pvt. Ltd Phone: 212-469-3274 FAX: 201-669-3854 AVAYA: 5419686 UK #: 44- 207-5419686 (BCP) email id - raunak.tanwar@db.com EFTA01426410 From: Aracely Sanchez/db/- dbcom@DBAMERICAS To: Deepak Ramchandani/db/- dbcom@DBAPAC, Cc: Arpit Pathak/db/dbcom@DBAPAC, Paul Morris/db/dbcom@DBAMERICAS, Raunak Tanwar/db/dbcom@DBAPAC Date: AM 12/24/2013 11:56 Subject: Re: Fw: Cinq Case Number 131213 604222 case 01163801 [I] Classification: For internal use only Do you have a copy of the fax that was attached to the db force case? I see it is no longer on DB Force. Kind regards, Aracely Sanchez (Embedded image moved to file: pic19331.gif) Aracely Sanchez Assistant Vice President Deutsche Bank Trust Company Americas Deutsche Asset & Wealth Management 345 Park Avenue, 24th Floor 10154-0004 New York, NY, USA Tel. +1(212)454-0024 Fax +1(646)863-9871 EFTA01426411 Email aracely.sanchez@db.com Securities offered through Deutsche Bank Securities Inc. (Embedded image moved to file: pic28957.gif) From: Deepak Ramchandani/db/- dbcom@DBAPAC To: Paul Morris/db/- dbcom@DBAMERICAS, Cc: Aracely Sanchez/db/dbcom@DBAMERICAS, Arpit Pathak/db/- dbcom@DBAPAC, Raunak Tanwar/db/- dbcom@DBAPAC Date: AM 12/24/2013 11:53 Subject: Re: Fw: Cinq Case Number 131213 604222 case 01163801 [I] Classification: For internal use only Hello Paul, Below is the Copy of incoming and outgoing instructions which depicts all the information has went through. (Embedded image moved to file: pic11356.gif) Thanks & Regards EFTA01426412 Deepak Ramchandani DBOI Global Services Private Limited Cash Operations,USD NY Investigations Jaipur, India Tel. +91(0141)338-2347 Email deepak.ramchandani@db.com From: Paul Morris/db/- dbcom@DBAMERICAS To: Deepak Ramchandani/db/- dbcom@DBAPAC, Cc: Aracely Sanchez/db/dbcom@DBAMERICAS, Arpit Pathak/db/- dbcom@DBAPAC, Raunak Tanwar/db/- dbcom@DBAPAC Date: PM 12/24/2013 08:58 Subject: Re: Fw: Cinq Case Number 131213 604222 case 01163801 [I] Classification: For internal use only thanks, and we can confirm that the wire information we sent matches what came from the client? and we can confirm that the wire left DB correct? Paul Morris Managing Director Deutsche Bank Private Bank 345 Park Avenue, 27th Floor New York, NY 10154 EFTA01426413 Office: 212-454-0701 Cell: 917-971-2507 From: Deepak Ramchandani/db/- dbcom@DBAPAC To: Raunak Tanwar/db/- dbcom@DBAPAC, Cc: Aracely Sanchez/db/dbcom@DBAMERICAS, Arpit Pathak/db/- dbcom@DBAPAC, Paul Morris/db/- dbcom@DBAMERICAS Date: AM 12/24/2013 10:14 Subject: Re: Fw: Cinq Case Number 131213 604222 case 01163801 [I] Classification: For internal use only Hello Raunak, We have again today contacted bene bank for the confirmation. Await their response. Thanks & Regards Deepak Ramchandani DBOI Global Services Private Limited Cash Operations,USD NY Investigations Jaipur, India Tel. +91(0141)338-2347 EFTA01426414 Email deepak.ramchandani@db.com From: dbcom Raunak Tanwar/db/- To: Deepak Ramchandani/db/- dbcom@DBAPAC, Cc: Paul Morris/db/dbcom@DBAMERICAS, Aracely Sanchez/db/- dbcom@DBAMERICAS, Arpit Pathak/db/- dbcom@DBAPAC Date: PM 12/24/2013 08:20 Subject: Re: Fw: Cinq Case Number 131213 604222 case 01163801 [I] Classification: For internal use only Hi Deepak, Can you please assist on below in ref to case #131213 604222. Regards, Raunak Tanwar Middle office Banking operations Private Wealth Management DBOI Global Services Pvt. Ltd Phone: 212-469-3274 FAX: 201-669-3854 AVAYA: 5419686 EFTA01426415 UK #: 44- 207-5419686 (BCP) email id - raunak.tanwar@db.com From: Aracely Sanchez/db/- dbcom@DBAMERICAS To: Raunak Tanwar/db/- dbcom@DBAPAC, Cc: Paul Morris Date: 12/24/2013 09:06 AM Subject: Re: Fw: Cinq Case Number 131213 604222 case 01163801 [I] Classification: For internal use only Good morning Raunak- Any update? The client would like a response as soon as possible as tomorrow is a bank holiday. Kind regards, Aracely Sanchez (Embedded image moved to file: pic29229.gif) Aracely Sanchez EFTA01426416 Assistant Vice President Deutsche Bank Trust Company Americas Deutsche Asset & Wealth Management 345 Park Avenue, 24th Floor 10154-0004 New York, NY, USA Tel. +1(212)454-0024 Fax +1(646)863-9871 Email aracely.sanchez@db.com Securities offered through Deutsche Bank Securities Inc. (Embedded image moved to file: pic01791.gif) From: Raunak Tanwar/db/- dbcom@DBAPAC To: Aracely Sanchez/db/- dbcom@DBAMERICAS, Date: PM 12/23/2013 04:56 Subject: Re: Fw: Cinq Case Number 131213 604222 case 01163801 [I] Classification: For internal use only Not Yet. I already asked USD investigations to expedite. Regards, Raunak Tanwar EFTA01426417 Middle office Banking operations Private Wealth Management DBOI Global Services Pvt. Ltd Phone: 212-469-3274 FAX: 201-669-3854 AVAYA: 5419686 UK #: 44- 207-5419686 (BCP) email id - raunak.tanwar@db.com From: Aracely Sanchez/db/- dbcom@DBAMERICAS To: Raunak Tanwar/db/- dbcom@DBAPAC, Date: PM 12/23/2013 04:27 Subject: Re: Fw: Cinq Case Number 131213 604222 case 01163801 [I] Classification: For internal use only Hi Raunak- Sorry to bother you but the client just reached out again. The recipient of the wire has yet to receive the funds and it has been over a week. Anything you could do would be greatly appreciated. Thank you. Kind regards, Aracely Sanchez EFTA01426418 (Embedded image moved to file: pic28395.gif) Aracely Sanchez Assistant Vice President Deutsche Bank Trust Company Americas Deutsche Asset & Wealth Management 345 Park Avenue, 24th Floor 10154-0004 New York, NY, USA Tel. +1(212)454-0024 Fax +1(646)863-9871 Email aracely.sanchez@db.com Securities offered through Deutsche Bank Securities Inc. (Embedded image moved to file: pic30832.gif) From: Raunak Tanwar/db/- dbcom@DBAPAC To: Aracely Sanchez/db/dbcom@DBAMERICAS, Arpit Pathak/db/- dbcom@DBAPAC, Cc: GTO-PWM-Banking Exception-Check-Processing/db/- dbcom@DBAmericas Date: AM 12/23/2013 09:53 Subject: Re: Fw: Cinq Case Number 131213 604222 case 01163801 [I] EFTA01426419 Classification: For internal use only Good morning Aracely, We are chasing The Bank of Ney York Mellon but no response as of now. @ Arpit, Can you please expedite the request in ref to case #131213 604222 and escalate if required as the case is opened since 13-12-2013. The client needs to let the recipient of the wire know when she will receive the funds. Thank you. Regards, Raunak Tanwar Middle office Banking operations Private Wealth Management DBOI Global Services Pvt. Ltd Phone: 212-469-3274 FAX: 201-669-3854 AVAYA: 5419686 UK #: 44- 207-5419686 (BCP) email id - raunak.tanwar@db.com From: Aracely Sanchez/db/- dbcom@DBAMERICAS To: Raunak Tanwar/db/- dbcom@DBAPAC, Date: AM 12/23/2013 09:28 Subject: Re: Fw: Cinq Case Number 131213 604222 case 01163801 EFTA01426420 [I] Classification: For internal use only Good morning Raunak- Any news on this request? Kind regards, Aracely Sanchez (Embedded image moved to file: pic15030.gif) Aracely Sanchez Assistant Vice President Deutsche Bank Trust Company Americas Deutsche Asset & Wealth Management 345 Park Avenue, 24th Floor 10154-0004 New York, NY, USA Tel. +1(212)454-0024 Fax +1(646)863-9871 Email aracely.sanchez@db.com Securities offered through Deutsche Bank Securities Inc. (Embedded image moved to file: pic12115.gif) From: Raunak Tanwar/db/- dbcom@DBAPAC To: Aracely Sanchez/db/- dbcom@DBAMERICAS, Date: AM 12/20/2013 09:49 EFTA01426421 Subject: Re: Fw: Cinq Case Number 131213 604222 case 01163801 [I] Classification: For internal use only Hi Aracely, No response yet, We have sent the second chaser for the same. Regards, Raunak Tanwar Middle office Banking operations Private Wealth Management DBOI Global Services Pvt. Ltd Phone: 212-469-3274 FAX: 201-669-3854 AVAYA: 5419686 UK #: 44- 207-5419686 (BCP) email id - raunak.tanwar@db.com From: Aracely Sanchez/db/- dbcom@DBAMERICAS To: Raunak Tanwar/db/- dbcom@DBAPAC, Date: AM 12/20/2013 09:40 EFTA01426422 Subject: Re: Fw: Cinq Case Number 131213 604222 case 01163801 [I] Classification: For internal use only Good morning- Can you please let me know if you have received any updates from the beneficiary bank? The client needs to let the recipient of the wire know when she will receive the funds. Thank you. Kind regards, Aracely Sanchez (Embedded image moved to file: pic22365.gif) Aracely Sanchez Assistant Vice President Deutsche Bank Trust Company Americas Deutsche Asset & Wealth Management 345 Park Avenue, 24th Floor 10154-0004 New York, NY, USA Tel. +1(212)454-0024 Fax +1(646)863-9871 Email aracely.sanchez@db.com Securities offered through Deutsche Bank Securities Inc. (Embedded image moved to file: pic25873.gif) From: Raunak Tanwar/db/- dbcom@DBAPAC EFTA01426423 To: Aracely Sanchez/db/- dbcom@DBAMERICAS, Date: PM 12/19/2013 04:01 Subject: Re: Fw: Cinq Case Number 131213 604222 case 01163801 [I] Classification: For internal use only Not Yet. Regards, Raunak Tanwar Middle office Banking operations Private Wealth Management DBOI Global Services Pvt. Ltd Phone: 212-469-3274 FAX: 201-669-3854 AVAYA: 5419686 UK #: 44- 207-5419686 (BCP) email id - raunak.tanwar@db.com From: Aracely Sanchez/db/- dbcom@DBAMERICAS To: Raunak Tanwar/db/- dbcom@DBAPAC, EFTA01426424 Date: PM 12/19/2013 03:57 Subject: Re: Fw: Cinq Case Number 131213 604222 case 01163801 [I] Classification: For internal use only Are there any updates or response from the beneficiary bank? Kind regards, Aracely Sanchez (Embedded image moved to file: pic09260.gif) Aracely Sanchez Assistant Vice President Deutsche Bank Trust Company Americas Deutsche Asset & Wealth Management 345 Park Avenue, 24th Floor 10154-0004 New York, NY, USA Tel. +1(212)454-0024 Fax +1(646)863-9871 Email aracely.sanchez@db.com Securities offered through Deutsche Bank Securities Inc. (Embedded image moved to file: pic00291.gif) From: Raunak Tanwar/db/- dbcom@DBAPAC EFTA01426425 To: Aracely Sanchez/db/- dbcom@DBAMERICAS, Date: PM 12/18/2013 05:05 Subject: Re: Fw: Cinq Case Number 131213 604222 case 01163801 [I] Classification: For internal use only Hi Aracely, We have raised the request as what information is missing. Regards, Raunak Tanwar Middle office Banking operations Private Wealth Management DBOI Global Services Pvt. Ltd Phone: 212-469-3274 FAX: 201-669-3854 AVAYA: 5419686 UK #: 44- 207-5419686 (BCP) email id - raunak.tanwar@db.com From: Aracely Sanchez/db/- dbcom@DBAMERICAS To: Raunak Tanwar/db/- EFTA01426426 dbcom@DBAPAC, Date: PM 12/18/2013 05:00 Subject: Re: Fw: Cinq Case Number 131213 604222 case 01163801 [I] Classification: For internal use only The recipient of the wire just confirmed that wire instructions were correct. The only new information is the bank address: Lopuszanska 38d 02-232 Warszawa Can you please confirm what information is missing? Thank you Original Message From: Raunak Tanwar Sent: 12/18/2013 10:17 AM EST To: Aracely Sanchez Cc: Amanda Kirby; GTO-PWM-Banking Exception-Check-Processing; Hemant- Kumar Rathore Subject: Re: Fw: Cinq Case Number 131213 604222 case 01163801 [I] Classification: For internal use only Hi, Any update on below? Regards, Raunak Tanwar Middle office Banking operations Private Wealth Management DBOI Global Services Pvt. Ltd EFTA01426427 Phone: 212-469-3274 FAX: 201-669-3854 AVAYA: 5419686 UK #: 44- 207-5419686 (BCP) email id - raunak.tanwar@db.com From: Aracely Sanchez/db/- dbcom@DBAMERICAS To: Raunak Tanwar/db/- dbcom@DBAPAC, Cc: Amanda Kirby/db/dbcom@DBAMERICAS, GTO-PWM-Banking Exception- Check-Processing/db/dbcom@DBAMERICAS, Hemant-Kumar Rathore/db/dbcom@DBAPAC Date: AM 12/17/2013 11:26 Subject: Re: Fw: Cinq Case Number 131213 604222 case 01163801 [I] Classification: For internal use only Thank you. The client is reaching out to the beneficiary and will provide additional information as soon as possible. I will keep you posted. Kind regards, Aracely Sanchez (Embedded image moved to file: pic25238.gif) EFTA01426428 Aracely Sanchez Assistant Vice President Deutsche Bank Trust Company Americas Deutsche Asset & Wealth Management 345 Park Avenue, 24th Floor 10154-0004 New York, NY, USA Tel. +1(212)454-0024 Fax +1(646)863-9871 Email aracely.sanchez@db.com Securities offered through Deutsche Bank Securities Inc. (Embedded image moved to file: pic16295.gif) From: Raunak Tanwar/db/- dbcom@DBAPAC To: Aracely Sanchez/db/- dbcom@DBAMERICAS, Cc: Amanda Kirby/db/dbcom@DBAMERICAS, GTO-PWM-Banking Exception- Check-Processing/db/dbcom@DBAMERICAS, Hemant-Kumar Rathore/db/dbcom@DBAPAC Date: AM 12/17/2013 10:26 Subject: Re: Fw: Cinq Case Number 131213 604222 case 01163801 [I] Classification: For internal use only Case # is 01163801 and a/c Name is JEFFREY EPSTEIN EFTA01426429 Regards, Raunak Tanwar Middle office Banking operations Private Wealth Management DBOI Global Services Pvt. Ltd Phone: 212-469-3274 FAX: 201-669-3854 AVAYA: 5419686 UK #: 44- 207-5419686 (BCP) email id - raunak.tanwar@db.com From: Aracely Sanchez/db/- dbcom@DBAMERICAS To: Raunak Tanwar/db/- dbcom@DBAPAC, Cc: Amanda Kirby/db/dbcom@DBAMERICAS, GTO-PWM-Banking Exception- Check-Processing/db/dbcom@DBAMERICAS, Hemant-Kumar Rathore/db/dbcom@DBAPAC Date: AM 12/17/2013 10:19 Subject: Re: Fw: Cinq Case Number 131213 604222 case 01163801 [I] Classification: For internal use only Can you please let me know the name of the account? Thank you, EFTA01426430 Kind regards, Aracely Sanchez (Embedded image moved to file: pic09451.gif) Aracely Sanchez Assistant Vice President Deutsche Bank Trust Company Americas Deutsche Asset & Wealth Management 345 Park Avenue, 24th Floor 10154-0004 New York, NY, USA Tel. +1(212)454-0024 Fax +1(646)863-9871 Email aracely.sanchez@db.com Securities offered through Deutsche Bank Securities Inc. (Embedded image moved to file: pic15786.gif) From: Raunak Tanwar/db/- dbcom@DBAPAC To: Amanda Kirby/db/dbcom@DBAMERICAS, Aracely Sanchez/db/- dbcom@DBAMERICAS, Cc: GTO-PWM-Banking Exception-Check-Processing/db/- dbcom@DBAmericas, Hemant-Kumar Rathore/db/- dbcom@DBAPAC Date: AM Subject: [I] 12/17/2013 09:57 Fw: Cinq Case Number 131213 604222 case 01163801 EFTA01426431 Classification: For internal use only Hi, Please find below in ref to case #01163801 and provide the required details. "Please submit a customer research request DBforce ticket to provide the details requested and attach a copy of this e-mail to the DBforce case" Regards, Raunak Tanwar Middle office Banking operations Private Wealth Management DBOI Global Services Pvt. Ltd Phone: 212-469-3274 FAX: 201-669-3854 AVAYA: 5419686 UK #: 44- 207-5419686 (BCP) email id - raunak.tanwar@db.com Forwarded by Raunak Tanwar/db/dbcom on 12/17/2013 09:47 AM E m Cinq Case Number 131213 604222 b e d InvestigationsUsdCashOps@db.com d to: e GTO-PWM-Banking Exception-Check- EFTA01426432 Processing d PM m a Please respond to InvestigationsUsdCashOps g e m 0 e d t 0 f e 12/16/2013 07:06 EFTA01426433 C p 8 1 8 5 f WE REFER TO OUR DEBIT TO YOUR ACCOUNT DATED 12 DEC 13 VALUE 12 DEC 13 UNDER REFERENCE 7190238 FOR USD 1000.00. WE HAVE BEEN ADVISED THAT THIS TRANSACTION CANNOT BE APPLIED WITH THE INFORMATION GIVEN EFTA01426434 PLEASE PROVIDE ADDITTIONAL DETAILS TO ENABLE THE BENEFICIARY BANKS TO APPLY FUNDS.. PLEASE QUOTE OUR CASE NUMBER 131213 604222 IN ALL FUTURE CORRESPONDENCE RELATING TO THIS CASE. REGARDS, PAYMENT INVESTIGATIONS. EFTA01426435