EFTA Document EFTA01462999

Subject: RE: Account Overdraft for 8 days- ACTION REQUIRED [I] From: Melinda Roy Date: Tue, 22 Mar 2016 12:30:57 -0400 To: Armen Brash a, Jj Litchford Paul Morris Classification: For internal use only Armen, This account should have been closed last week, which JJ was supposed to do. Because it was not closed and because JJ did not respond to an OD referral, another fraudulent preauthorized debit was paid on Friday 3/18. Yesterday I submitted a ticket to reverse that preauthorized debit so that the account will no longer be in OD. I was told that it will be processed by tomorrow. At that point, I will have to transfer the remaining funds to the new account and close the old one. JJ told me that he would come in yesterday afternoon to take care of it, but he never did, so at this point I will take over the process. I am not sure if JJ had the client sign account closing documents. I am trying to figure that out today so that I can be prepared once the debit has been reversed. I will keep you updated. Melinda From: Armen Brash Sent: Tuesday, March 22, 2016 12:17 PM To: Jj Litchford; Stewart Oldfield; Melinda Roy Subject: RE: Account Overdraft for 8 days- ACTION REQUIRED [I] Classification: For internal use only Adding Melinda_ does anyone have an update? EFTA01462999 Best, Armen {cid:[email protected]} Armen Brash Director Deutsche Bank Wealth Management 345 Park Avenue, Tel. Mobil Email 10154-0004 New York, NY, USA Fax + fcid:[email protected] From: Armen Brash Sent: Tuesday, March 22, 2016 9:12 AM To: Jj Litchford; Stewart Oldfield Cc: Andrew Gallivan Subject: FW: Account Overdraft for 8 days- ACTION REQUIRED [I] Classification: For internal use only All, This overdraft has now been outstanding for 11 days. Per policy, it is being escalated to Andrew, copied. I understand that the client had fraud on this account about a week ago—a new account was opened and the assets were transferred, but this account was supposed to be closed (and was not). EFTA01463000 As of Friday, we were waiting to learn if this was a "good" transaction or also fraudulent. JJ: Do you have an update on this and when the overdraft will finally be resolved? Best, Armen {cid:[email protected]} Armen Brash Director Deutsche Bank Wealth Management 345 Park Avenue, 10154-0004 New Tel. Fax Mobil Email fcid:[email protected] From: Melinda Roy Sent: Monday, March 21, 2016 11:17 AM To: Armen Brash Cc: Jj Litchford; Stewart Oldfield Subject: RE: Account Overdraft for 8 days- ACTION REQUIRED [I] Classification: For internal use only Thank you. Sorry for the confusion. JJ is coming in this afternoon to take care of it. EFTA01463001 From: Armen Brash Sent: Monday, March 21, 2016 11:16 AM To: Melinda Roy Cc: Jj Litchford; Stewart Oldfield Subject: RE: Accounts Overdraft for 8 days- ACTION REQUIRED [I] Classification: For internal use only Fee waiver approved... Last week—I sent the below email to Paul: "Paul This account is still open...it hasn't been closed yet. Is the transaction that overdrew the account a good transaction? If so, it should be covered from the new account, and then the account should be closed. If the transaction that overdrew it was fraudulent, then the fraud procedures need to be followed so we can grant a provisional credit, then the account should be closed once the investigation is complete and the credit is made final (or assets recovered)."" Best, Armen fcid:[email protected] Armen Brash EFTA01463002 Director Deutsche Bank Wealth Management 345 Park Avenue, 10154-0004 New York NY USA Tel. Fax Mobil Email fcid:[email protected] From: Melinda Roy Sent: Monday, March 21, 2016 10:37 AM To: Armen Brash Cc: Jj Litchford; Stewart Oldfield Subject: FW: Account Overdraft for 8 days- ACTION REQUIRED [I] Classification: For internal use only Armen, Please see below. This account was supposed to be closed last week but for some reason was not. I am looking into what happened now. Could we please have approval to waive the OD fee? From: Komal Shahani Sent: Monday, March 21, 2016 10:35 AM To: Melinda Roy; Jj Litchford Cc: ' '; Kathryn .7 Stanfield; Stewart Oldfield Subject: RE: Account 35266976 Overdraft for 8 days- ACTION REQUIRED [I] Classification: For internal use only EFTA01463003 Hi, Since, the account has overdrawn and it's in OD for 8 days, so we would require a financial teas either to wave or to charge fees with approval of business line manager. Kind regards, Komal Shahani {cid:[email protected]} Komal Shahani Process Supervisor DBOI Global Services Private Limited C00 Wealth Management Operations A-1 & A-2, Evolve - Mahindra Technology Park, Inside Mahindra World City - SEZ, 302029 Jaipur, India Tel. Mobil Email Please send all the Bankin' related Queires to our new Group E-mail ID From: Melinda Roy Sent: Monday, March 21, 2016 10:31 AM To: Komal Shahani; Jj Litchford Cc: [email protected]': Kathryn J Stanfield; Stewart Oldfield Subject: RE: Account Overdraft for 8 days- ACTION REQUIRED [I] Classification: For internal use only Komal, EFTA01463004 This account has fraudulent transactions and was supposed to be closed last week. I am looking into why it was not closed. From: Komal Shahani Sent: Monday, March 21, 2016 10:29 AM To: Jj Litchford; Melinda Roy Cc: ; Kathryn .7 Stanfield Subject: Account Overdraft for 8 days- ACTION REQUIRED [I] Classification: For internal use only Hi, fcid:[email protected] Earlier today we received an overdraft referral form from Operations. Please be aware that this account has been in an overdraft status from more than five business days and, therefore, should be charged a fee. You MUST take one of the below two action steps: I. Charge a $30 overdraft fee. -Create a Financial Client Instructions-Banking TEAS case under the account in -DBforce. -Enter the following language in the Description field in the Special Instructions section, "Charge a $30 overdraft fee." -Select "Exempt" from the Instructions Via field in the Call Back Details section. II. Request/Enter a Waiver. -Create a Financial Client Instructions-Banking TEAS case under the account EFTA01463005 in DBforce. -Enter the following language in the Description field in the Special Instructions section, "Waive the $30 overdraft fee." -Select "Exempt" from the Instructions Via field in the Call Back Details section. Attach Business Manager email approval to case Kind regards, Komal Shahani {cid:[email protected]} Komal Shahani Process Supervisor DBOI Global Services Private Limited COO Wealth Management Operations A-1 & A-2, Evolve - Mahindra Technology Park, Inside Mahindra World City - SEZ, 302029 Jaipur, India Tel. Mobil Email Please send all the Banking related Queires to our new Group E-mail ID This communication may contain confidential and/or privileged information. If you are not the intended recipient (or have received this communication in error) please notify the sender immediately and destroy this communication. Any unauthorized copying, disclosure or distribution of the material in this communication is strictly forbidden. Deutsche Bank does not render legal or tax advice, and the information contained in this communication should not be regarded as such. EFTA01463006