EFTA Document EFTA01474819

Subject: RE: Account closing notifications - urgent [I] From: Daphne Cales Date: Fri, 02 Oct 2 To: Jj Litchford <[email protected]> Cc: Catherine Logreco Halina Laczny Paul Morris Charlie Burrows < Classification: For internal use only Please call me to discuss. Kind regards, Daphne Cales {https://brandportal.intranet.db.com/img/modules/logo.gif} Daphne Cales Vice President I Service Team & Branch Supervisor Deutsche Bank Trust Company Americas Lending & Deposits fhttps://brandportal.intranet.db.com/img/modules/claim.gifl From: Jj Litchford Sent: Friday, October 02, 2015 9:12 AM To: Daphne Cales Cc: Catherine Logreco; Halina Laczny; Paul Morris Subject: Re: Account closing notifications - urgent [I] Thanks Daphne. EFTA01474819 Is there anyway to change that for a given client? For context this client (Southern Financial) has around $200MM at the bank spread over 20+ entities each with multiple accounts. This is a really contentious point for them. Appreciate he help. On Oct 2, 2015, at 9:08 AM, Daphne Cales <[email protected]> wrote: Classification: For internal use only Good morning. Accounts with $0 balances for 90 days are closed automatically on the system. No notification required — if you look at page 43 of the terms and conditions it says we can close an account without notification. It is the account executive/banker/RO's responsibility to make sure accounts are funded and remain active. Let me know if you need anything further. Kind regards, Daphne Cales fhttps://brandportal.intranet.db.com/img/modules/logo.gifl Daphne Cales Vice President I Service Team & Branch Supervisor Deutsche Bank Trust Company Americas Lendin• & De•osits EFTA01474820 fhttps://brandportal.intranet.db.com/img/modules/claim.gifl From: Catherine Logreco Sent: Thursday, October 01, 2015 6:25 PM To: Daphne Cales Cc: Halina Laczny; Jj Litchford Subject: FW: Account closing notifications - urgent [I] Importance: High Classification: For internal use only Hi Daphne, Would your group know about below? From: Halina Laczny Sent: Thursday, October 01, 2015 6:16 PM To: Catherine Logreco Cc: Jj Litchford Subject: RE: Account closing notifications - urgent [I] Importance: High Classification: For internal use only Cathy, We need your help in ref. accts: a/c 42959017 and a/c#44133104. Please check if between 2/15/2015 and 5/26/2015 was sent any notices to the client on those accounts ? EFTA01474821 We appreciate your assistance. Thank you, Kind regards, Halina Laczny Assistant Vice President DB Services New Jersey, GTO Research & Investigations 100 Plaza One - 3rd Floor Jersey City, NJ 07311-3901 MS : JCY03-0343 Phone Securities offered through Deutsche Bank Securities, Inc From: Jj Litchford Sent: Thursday, October 01, 2015 5:47 PM To: Halina Laczny Subject: Account closing notifications [I] Classification: For internal use only Hi Halina-- One of our clients tried to transfer money today to an account which was auto closed due to inactivity (Mort, Inc. a/c 42959017). They are furious because they say they did not receive notification of the closing. Do you know who is in charge of that and if we keep records for mail that was sent? If you don't know, can you help point me in the right direction? This is very time sensitive because the client is so upset. Much appreciated. JJ EFTA01474822 {cid:[email protected]} 33 Litchford Associate Banker Deutsche Bank Trust Company Americas Deutsche Asset & Wealth Management <image006.gif> EFTA01474823