EFTA Document EFTA01478233

Subject: RE: DEUTSCHE BANK SUMMARY [I] From: Amanda Kirby ce Date: Mon, 02 May 2016 09:39:36 -0400 To: Daphne Cales Paul Morris < Aracely Sanchez Classification: For internal use only Thanks Daphne Aracely — Please see below Best, Amanda Kirby fhttps://brandportal.intranet.db.com/img/modules/- DAWM_ logo_ metallic 46x46.gifl Amanda Kirby Deutsche Deutsche 345 Park Tel. Fax Email Bank Trust Company Americas Bank Wealth Management Avenue, 10154-0004 New York, NY, USA {https://brandportal.intranet.db.com/img/modules/claim_en_rgb.gif} Securities offered through Deutsche Bank Securities Inc. From: Daphne Cales Sent: Monday, May 02, 2016 7:55 AM To: Paul Morris; Amanda Kirby Subject: FW: DEUTSCHE BANK SUMMARY [I] EFTA01478233 Classification: For internal use only Good morning. The below report is regarding a call that came in to the after-hours center. Please make sure to contact the client and confirm a new card was ordered. You will need to follow the Fraud procedures on your KOPs. Let me know if you have any questions. Kind regards, Daphne Cales {https://brandportal.intranet.db.com/img/modules/logo.gif} Daphne Cales Director I Banking Services & Branch Manager Deutsche Bank Trust Company Americas Lending & Deposits 345 Park Avenue, 10154-0004 New York, NY, USA Tel. Fax Mobile Email {https://brandportal.intranet.db.com/img/modules/claim.gif} Customer name: Contact Phone Number: EFTA01478234 Account Number: Card Number: Time off Call: 6:35 Customer Issue — Brief Description: Card was blocked by fraud. Steps Taken to Resolve Issue: Transferred the call to fraud. Agent Name: LindaR..FIS EFTA01478235