EFTA Document EFTA01733336

From: jeffrey E. <[email protected]> Sent: Thursday, December 17, 2015 10:20 PM To: james ce I personal genius Subject: Re: cant open On Thu, Dec 17, 2015 at 4:31 PM, fames ce I personal=genius < » wrote: I think this =cript should manually fix the permissions. It should be an "unzip =nd double-click to run" (I don't have anyway of testing it= unfortunately.) After running it, downloading should magically=work again. If it doesn't — or the script fails to run =80 you can always set Firefox's preferences to download to anot=er folder (such as the Desktop) to get it working until I can figure out h=w to fix it for reals. <http:=/personalgenius.us/email_sig/fineline.png> lames Ce your Personal Genius • Certified Support Professional 10.6 http://personalgenius.us On Dec 17, 2015, at 3:12 PM, jeffre= E. <[email protected] <mailto:[email protected]> wrote: <Scre=n Shot 2015-12-17 at 3.11.27 PM.png> On Thu, Dec 17, 2015 at 11:50 AM, j=mes ce I personal genius < <mailto:james@per=onalgenius.us> wr=te: =div>When you have a chance, could you please run the following command in =erminal /Applications/Utilities/Terminal.app ): Is -al and send me the results? <=iv> EFTA_R1_00007097 EFTA01733336 This will list the permissions on each of the folders in=ide Story. Once I know this, I can send you a followup command to fix them= Thanks (and sorry about this hass=e), <http:=/personalgenius.us/email_sig/fineline.png> James Ce your Personal Genius • Certified Support Professional 10.6 http://personalgenius.us On Dec 17, 2015, at 11:02 AM, james=ce I personal genius < » wrote: The downloads are failing because the permissions=are screwed up on the folders within your home folder. I'll be hap=y to walk you through the fix, but the steps are outside of normal compute= operations, so I'm sending you the instructions — there a=e screenshots of most of these windows at http://pondini.org/OSX/Password.html<=a> <http://pondini.org=OSX/Password.html> . I'll be available on my cell a= 212=444.8672 <tel:212-444.8672> To fix it, we need to reset your=home folder permissions. To do that, you'll need to restart the computer into th= recovery partition, unlock the disk and use the resetpassword utility: Step 1: Restart in Recovery Partition: 1. Restart the computer and =A0right before it chimes hold down the Command + R =A0keys until the while menu comes up. Step 2: Unlock the disk (since FileVault is enabled, we can=E2 t modify any settings until the drive is decrypted: 2. Click Disk Utility 3. Select the Macintos= HD partition and choose File > Unlock 4. Enter your computer password ("as =80 ") S. Quit Disk Utility Step 3: Reset home folder permissions with the resetpassword utility 6. Click Utilities > Te=minal 7. Type =he following command: resetpassword (all lowercase, no spaces) and enter 8. Select the Macintosh choose your account ("Story") 9. Click Reset at the very bottom =f the window. (Do not reset the password) Once it finishes, you can quit out and restart and everyt=ing should function normally. Thanks! <=1" <http:=/personalgenius.us/email_sig/fineline.png> your Personal Genius James Ce 2 EFTA_R1_00007098 EFTA01733337 • Certified Support Professional 10.6 http://personalgenius.us On Dec 17, 2015, at 8:39 AM, jeffre= E. <[email protected] <mailto:[email protected]» wrote: calll me to un=ock download on laptop please please note T=e information contained in this communication is confidential, may be a=torney-client privileged, may constitute inside information, and is int=nded only for the use of the addressee. It is the property of JEE communication or any pa=t thereof is strictly prohibited and may be unlawful. If you have recei=ed this communication in error, please notify us immediately by retu=n e-mail or by e-mail to [email protected] <mailto:[email protected]> , and destroy this communication an= all copies thereof, including all attachments. copyright -all rights r=served please note =he information contained in this communication is confidential, may be =ttorney-client privileged, may constitute inside information, and is in=ended only for the use of the addressee. It is the property of JEEUnauthorized use, disclosure or copying of this communication or any p=rt thereof is strictly prohibited and may be unlawful. If you have rece=ved this communication in error, please notify us immediately by ret=rn e-mail or by e-mail to [email protected] <mailto:[email protected]> , and destroy this communication an= all copies thereof, including all attachments. copyright -all rights r=served 3 EFTA_R1_00007099 EFTA01733338 =AO please note The information=contained in this communication is confidential, may be attorney-client=privileged, may constitute inside information, and is intended only for=br>the use of the addressee. It is the property of JEE Unauthorized =se, disclosure or copying of this communication or any part thereof is =trictly prohibited and may be unlawful. If you have received this co=munication in error, please notify us immediately by return e-mail or b= e-mail to [email protected] <mailto:[email protected]> , and destroy this communication and all copies the=eof, including all attachments. copyright -all rights reserved --047d7b8736c0e9421c05271f6ca6-- date-last-viewed 0.0 date-received 1450390808 flags 8590195713 gmail-label-ids 22 23 remote-id 571013 4 EFTA_R1_00007100 EFTA01733339