EFTA Document EFTA01733473

From: james ce personal genius < Sent: Thursday, December 17, 2015 10:43 PM To: Jeffrey E. Subject: Re: Okay... then the hard way. If you reopen terminal and =aste in the following commands (you should be able to paste them all in =t once) and enter, does that fix the downloading? chflags -R nouchg -"Downloads; chown -R =tory:staff —/Downloads; chmod -R 755 =/Downloads; chmod -RN =/Downloads; chmod -R +ai "_spotlight allow =ist,search,file_inherit,directory_inherit" =/Downloads; chmod -R +ai "staff deny delete" ./Downloads If that doesn't work.... can we FedEx your NY =aptop down and have this one sent up here for me to fix? I'm certain it's a permissions issue, but =an't fathom why it persists. The first fix we tried should have =esolved it. James Ce your Personal Genius • Certified Support Professional 10.6 http://personalgenius.us On Dec 17, 2015, at 5:20 PM, jeffrey E. <[email protected]> wrote: cant open On Thu, =ec 17, 2015 at 4:31 PM, james ce I personal genius < <mailto > =rote: I think this =cript should manually fix the permissions. It should be an "unzip=and double-click to run" (I don't have anyway of =esting it, unfortunately.) After =unning it, downloading should magically work again. If it doesn't=— or the script fails to run — you can always set =irefox's preferences to download to another folder (such as the =esktop) to get it working until I can figure out how to fix it for =eals. James Ce your =ersonal Genius • =ertified Support Professional 10.6 http://personalgenius.us EFTA_R1_00007271 EFTA01733473 On Dec 17, 2015, at 3:12 PM, Jeffrey E. <[email protected]> wrote: <Screen Shot =015-12.17 at 3.11.27 PM.png> On Thu, =ec 17, 2015 at 11:50 AM, james ce I personal genius < <mailto > =rote: When you have = chance, could you please run the following command in Terminal =Applications/Utilities/Terminal.app }: Is -al - and send me the results? This will list the permissions on each =f the folders inside Story. Once I know this, I can send you a followup =ommand to fix them. Thanks (and sorry about =his hassle), James Ce your =ersonal Genius • =ertified Support Professional 10.6 http://personalgenius.us =lt On Dec 17, 2015, at 11:02 AM, james ce I personal genius <mailto > wrote: The downloads =re failing because the permissions are screwed up on the folders within =our home folder. I'll be happy to walk you through the fix, but =he steps are outside of normal computer operations, so I'm =ending you the instructions — there are screenshots of most of =hese windows at http://pondini.org/OSX/Password.html. I'll be =vailable on my cell at 212-444-8672 <tel:212-444-8672> To fix it, we need to reset your home =older permissions. To do that, =ou'll need to restart the computer into the recovery partition, =nlock the disk and use the resetpassword =tility: Step 1: =estart in Recovery Partition: 1. Restart =he computer and right before it chimes hold down =he Command + R keys until the while menu comes =p. until the drive is decrypted: Step 2: =nlock the disk (since FileVault is enabled, we can't modify any =ettings 2 EFTA_R1_00007272 EFTA01733474 2. Click =isk Utility 3. Select the Macintosh I-ID partition and choose File > =nlock 4. Enter your computer password ("as...")=nbsp; 5. Quit Disk Utility Step 3: Reset home folder permissions with the resetpassword utility 6. Click =tilities > Terminal 7. Type the =ollowing command: resetpassword (all lowercase, no spaces) and =nter 8. Select the Macintosh HD, choose your account ="Story") 9. Click =eset at the very bottom of the window. (Do not reset =he password) Once it =inishes, you can quit out and restart and everything should function =ormally. Thanks! James Ce your =ersonal Genius • =ertified Support Professional 10.6 http://personalgenius.us On Dec 17, 2015, at 8:39 AM, jeffrey E. <[email protected]> wrote: calll me to unlock download on =aptop please please note The information contained in this =ommunication is confidential, may be attorney-client =rivileged, may constitute inside information, and is =ntended only for the use of the addressee. It is the =roperty of JEE Unauthorized use, disclosure =r copying of this communication or any part thereof is =trictly prohibited and may be unlawful. If you have =eceived this communication in error, please notify us =mmediately by return e-mail or by e-mail to [email protected], and destroy this =ommunication and all copies thereof, including all =ttachments. copyright -all rights reserved 3 EFTA_R1_00007273 EFTA01733475 please =ote The information contained in this =ommunication is confidential, may be attorney-client =rivileged, may constitute inside information, and is =ntended only for the use of the addressee. It is the =roperty of JEE Unauthorized use, disclosure =r copying of this communication or any part thereof is =trictly prohibited and may be unlawful. If you have =eceived this communication in error, please notify us =mmediately by return e-mail or by e-mail to [email protected], and destroy this =ommunication and all copies thereof, including all =ttachments. copyright -all rights reserved please note The information contained in this =ommunication is confidential, may be attorney-client =rivileged, may constitute inside information, and is =ntended only for the use of the addressee. It is the =roperty of JEE Unauthorized use, disclosure =r copying of this communication or any part thereof is =trictly prohibited and may be unlawful. If you have =eceived this communication in error, please notify us =mmediately by return e-mail or by e-mail to [email protected], and destroy this =ommunication and all copies thereof, including all =ttachments. copyright -all rights reserved 4 EFTA_R1_00007274 EFTA01733476