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efta-efta01807303DOJ Data Set 10CorrespondenceEFTA Document EFTA01807303
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EFTA DisclosureText extracted via OCR from the original document. May contain errors from the scanning process.
From:
Sent:
To:
Subject:
PayPal <[email protected]>
Wednesday, October 3, 2018 5:01 AM
Annual Resolution Notice
<https://epl.paypal-communication.com/H/2/v400000166384c8282=1c5ab6e966f45e8/790224a6-4524-44c7-a7c3-
a2e77399c3f4/HTML> to view this message in your browser.
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Dear Myla Tatum:
We're sending you a copy of our Annual Error Resolution Notice to provide =elpful information if you have a billing error
or unauthorized transaction=on your PayPal account. Just remember that you can check out our Error R=solution Notice
anytime by going to the section of our User Agreement <https://=pl.paypal-
communication.com/T/v400000166384c8282c1c5ab6e966f45e8/79022=a6452444c70000021ef3a0bcc2/790224a6-
4524-44c7-a7c3-a2e77399c3f4? dU
=v=oQIZ2XmHtXgxjjiWvqAt6oUbloqyA_uK> "Liability for Unauthorized
Tra=sactions and Other Errors".
As always, if you need help or have any questions, visit our Help Center. You can also find =he link on any page of our
website.
Thank you for being a PayPal customer.
Sincerely,
PayPal
Annua= Error Resolution Notice
In case of errors or questions about your electronic transfers, please cal= us at 888-221-1161 or write us at PayPal, Attn:
Error Resolution Departme=t, P.O. Box 45950, Omaha, NE 68145-0950 as soon as you can, if you thi=k your statement or
receipt is wrong or if you need more information about=a transfer listed on the statement or receipt. We must hear
from you no =ater than 60 days after we sent the FIRST statement on which the problem o= error appeared.
1.
Tell us your name and account number (if any).
2.
Describe the error or the transfer you are unsure about, and explain a= clearly as you can why you believe it is
an error or why you need more in=ormation.
3.
Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or q=estion in writing within 10 business days.
We will determine whether an error occurred within 10 business days after =e hear from you and will correct any error
promptly. If we need more tim=, however, we may take up to 45 days to investigate your complaint or ques=ion. If we
decide to do this, we will credit your account within 10 busi=ess days for the amount you think is in error, so that you
will have the u=e of the money during the time it takes us to complete our investigation=2E If we ask you to put your
complaint or question in writing and we do no= receive it within 10 business days, we may not credit your account.
For errors involving new accounts, point-of-sale, or foreign-initiated trarsactions, we may take up to 90 days to
investigate your complaint or quest=on. For new accounts, we may take up to 20 business days to credit your =ccount
for the amount you think is in error.
1
EFTA_R1_00155490
EFTA01807303
We will tell you the results within three business days after completing o=r investigation. If we decide that there was no
error, we will send you = written explanation. You may ask for copies of the documents that we us=d in our
investigation.
Please do not reply to this email. We are unable to respond to=inquiries sent to this address. For immediate
answers to your questions,=visit our Help Center by clicking "Help" located on any PayPal page or ema=l.
PayPal, Inc. is Licensed as a Money Transmitter by the New York Stat= Department of Financial Services. PayPal,
Inc., NMLS #910457, License=#FT3345, Massachusetts Foreign Transmittal License. PayPal, Inc., Tran=mit Money By
Check, Draft or Money Order By The Department of Banking, Com=onwealth of Pennsylvania. PayPal, Inc. Rhode Island
Licensed Money Tra=sferor. PAYPAL, INC., NMLS #910457, LICENSE #34967, IS LICENSED BY THE=GEORGIA DEPARTMENT
OF BANKING AND FINANCE.
Copyright © 2018 PayPal, Inc. All rights reserved. PayPal is Ioca=ed at 2211 N. First St., San lose, CA 95131.
NA07122
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2
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EFTA01807304
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