EFTA Document EFTA01932140

To: Jeffrey [email protected]] From: Richard Kahn Sent: Wed 3/19/2014 12:50:34 PM Subject: Fwd: Zorro satellite please confirm brice changing back to TI service is what you want Richard Kahn HBRK Associates Inc. 575 Lexington Avenue, 4th Floor, New York, New York 10022 Begin fonvarded message: From: BMG Subject: Re: Zorro satellite Date: March 18, 2014 11:44:51 PM EDT To: Bob Hershberger Cc: Richard Kahn IIIMME Bob The Owner has directed me to have Advance communication reinstate the T I service from Sandia crest so he can have reliable service for is visit At this time we can not even upload small files Brice Sent from my iPhonc On Mar IS, 2014, at 4:43 PM, "Bob Hershberger" wrote: OK, I have opened a ticket with top priority. Thanks, Bob Hershberger Engineer cimage001.jpg> Home Office Located At: 9859 Blue Stone Circle EFTA_R1_00384036 EFTA01932140 Fort Myers, FL 33913 Field Offices Loacated In: Albuquerque, NM - Bakersfield, CA - Midland, TX Cell Phone: Office Pho Disclaimer: This e-mail is intended only for the person addressed. It may contain confidential information and/or privileged material. If you receive this in error, please notify the sender immediately and delete the information from your computer. Please do not copy or use it for any purpose nor disclose its contents to any other person. From: BMG Sent: Tuesday, March 18, 2014 6: To: Bob Hershberger Subject: Re: Zorro satellite The listed listed speeds where to your router Sent from my iPhonc "Bob Hershberger" wrote: I have opened a ticket with Spacenet, However Jim Cloud Should Check Dish Alignment with our NMC. He is copied on this email. As I discussed with your networking guy, the speed must be checked with our server directly from our router, he has the program to do this. I will keep you informed, Bob Hershberger Engineer <image001.jpg><image002.png><image003.png>cimage004. jpg> Home Office Located At: 9859 Blue Stone Circle Fort Myers, FL 33913 Field Offices Loacated In: EFTA_R1_00384037 EFTA01932141 Albuquerque, NM - Bakersfield, CA - Midland, TX Cell Phone Office Phoi Disclaimer: This e-mail is intended only for the person addressed. It may contain confidential information and/or privileged material. If you receive this in error, please notify the sender immediately and delete the information from your computer. Please do not copy or use it for any purpose nor disclose its contents to any other person. From: Brice Gordon [mailto Sent: Tuesday, March 18, 2014 5:00 PM To: Bob Hershberger Cc: Rich Kahn; Zorro Ranch Subject: Zorro satellite Bob Can you please call me. The owner is not very happy with service to say the least. Speed prior to dish re alignment 3 mbps down - .3 up and not constant After dish alignment, 3.5 down and .3 up, this test was performed directly thru your muter I am of the understanding your engineering department arc looking to improve this. and probably will not be able to resolve this until Thursday The owner is on the West coast and would like to stop in for several days with some very important guest. Can delivery issue be resolved before then, I need to give owner update tonight Brice Gordon 49 Zorro Ranch Rd Stanley, NM 87056 Ph EFTA_R1_00384038 EFTA01932142