EFTA Document EFTA01971881

To: Roy Hodge Cc: Jeffrey [email protected]] From: Jermaine Ruan Sent: Thur 5/30/2013 3:17:58 PM Subject: RE: Phones problems Hi Roy, Yvonne apologizes for the interruption of service. The line crew was to call before downing the circuit and they did not. They checked their "smart Jacks" and physical connections. It was reported the cabinet is not as cool as it should be. They released the line back to us. Regards Jruan From: Roy Hodges [mailto: Sent: Thursday, May 30, 2013 10:38 AM To: Jermaine Ruan Subject: Re: Phones problems I'm afraid to let Danny off the island while we are planting trees. He's the only one here that knows where all of the wires are located. I doubt that it is a line issue though, if it is cutting off after 30 minutes. Seems like if it were a line issue it would be a complete shutdown? On Thu, May 30, 2013 at 8:15 AM, Jermaine Ruan Morning Roy, wrote: I will see if I can have Innovative can do something today instead of tomorrow. Continue to update me with any glitches with the phone service. Did Danny get a chance to inspect the fiber cabinet on St. Thomas? Regards EFTA_R1_00454894 EFTA01971881 From: Roy Hodges [mak° Sent: Wednesday, May 29, 2013 3:23 PM To: Jermaine Ruan Subject: Re: Phones problems That did happen to me when speaking with Daphne. On Wed, May 29, 2013 at 3:20 PM, Jermaine Ruan wrote: JE says when he is on a call that last over 30 min it drops then it come back up. On Wed, May 29, 2013 at 3:06 PM, Roy Hodges What is the issue? Our phones seem to be working. Is it JE's line? Roy On Wednesday, May 29, 2013, Jermaine Ruan wrote: Hi Roy, wrote: The soonest the Line crew is available is Friday the 31' . I will continue to push for a better date. If possible see if Danny can check on the equipment before them. JRuan Roy & Stephanie Hodges EFTA_R1_00454895 EFTA01971882 Roy & Stephanie Hodges Roy & Stephanie Hodges EFTA_R1_00454896 EFTA01971883