EFTA Document EFTA02041631

To: From: Sent: Subject: Re: Picture you requested 2 of 2 Tue 9/27/2016 11:22:29 AM ycs...I let know... On Scp 27, 2016, at 7:21 AM, wrote: Thank you , I will pay with my gold Amex then. On Sep 27, 2016, at 8:14 PM, wrote: Agree. They will pay with the credit cards of their own. Very much appreciate your efforts in helping us. Sent from my iPhone On Sep 27, 2016, at 1:16 AM, TYOGH-Shared MB-Concierge <[email protected]> wrote: Dear Ms. Groff, Good afternoon from Tokyo. Thank you very much for waiting for our reply regarding payment at Tawaraya Ryokan. Please be kindly informed that we were able to talk with the person who is in charge at Tawaraya today. They have misunderstood and though that Ms. boss is going to go directly to Tawaraya to make the payment directly in person. Also they thought that will be done during Ms. and Ms. stay before their check out. Then we asked them if they accept payment by credit card number or credit card document without his visiting them. However we are very sorry to inform you that we were advised that Mr. Epstein needs to bring his credit card to pay charges to Tawaraya. They need the actual credit card and do not accept charges though documents or by credit card number. Please be kindly informed that it may be smoother and easier for Ms. and Ms. to settle with their own credit card upon check out. If you have any questions or if we could be of any assistance, > EFTA_R1_00569175 EFTA02041631 please feel free to contact us anytime. Thank you very much. Yours sincerely, Emiko Sato(Ms.) Concierge Grand Hyatt Tokyo 6-10.3 Roppongi Minato-Ku, Tok o 106.0032 Japan TELEPHONE DIRECT FAX tokyo.grand.hvatt.com <image001.gif> Think before you print: Reese consider the environment beton, printing this emelt. 2016 Travel + Leisure — 10 Best Hotels in Tokyo 2016 Trip Advisor — Certificate of Excellence Hall of Fame, Top 25 Luxury Hotels in Japan 2015 Michelin Guide Tokyo - Five Pavilion Luxury Hotel Follow us on: <image002.png><image003.png><imag e004.png> <image005.jpg> From: Sent: Sunday, September 25, 2016 11:33 PM To: TYOGH-Shared MB-Concierge Cc: TYOGH-Shared MB-GrandClub; Subject: Re: Picture you requested 2 of 2 Thank you for all of your help! We can certainly wait for you to speak with them on Tuesday...appreciate it. EFTA_R1_00569176 EFTA02041632 On Sep 25, 2016, at 3:59 AM, TYOGH- Shared MB-Concier e > wrote: Dear Ms. Groff, Good afternoon from Grand Hyatt Tokyo. Thank you very much for your inquiry re arding payment at Tawaraya Ryokan for Ms. and Ms. Kahn. We talked to Tawaraya Ryokan regarding the payment and we have been informed they have the information "Ms. boss will pay for their stay at Tawarayalin", but no further detail can be obtained today since the person who is in charge was away today and tomorrow. It seems they are now proceeding the payment arrangement but not completed yet, so please let us talk to them again on Tuesday directly with the person who cares about Ms. stay. Thank you in advance for your kind understanding and patience. In the meantime, should you have any queries or need further assistance, please feel free to contact us anytime. Thank you very much. Yours sincerely, Ryota Asano Concierge Grand Hyatt Tokyo 6-10.3 Roppongi Minato-Ku, Tok o 106.0032 Japan TELEPHONE DIRECT FAX tokyo.arand.hyatt.com <image001.git> Think before you print: Reese consider the environment before panting this email. 2016 Travel + Leisure — 10 Best Hotels in Tokyo 2016 Trip Advisor — Certificate of Excellence Hall of Fame. Top 25 Luxury Hotels in Japan 2015 Michelin Guide Tokyo — Five Pavilion Luxury EFTA_R1_00569177 EFTA02041633 Hotel Follow us on: <imacie002.pncp<image003. pnq><imaCie004.pnig> <imacte005.jpg> Xth AV, I 2016ln/124 22:59 ?.41, TYOGH-Shared MB-Reservation CC: ; Amex Centurian Travel T9 Fwd: Tawaraya Hotel Confirmed! Sept 26-Oct 1 Hello concierge again...here is our confirmation of Tawaraya hotel ....we were under the impression the Tawaraya had the Amex as well...Please do know we wish all charges for the Tawaraya and any and all incidentals to go on the Amex on file ending in 4009. Thank you... Begin forwarded message: lftA:I : I I ii#: 201611 911241 22:25 TYOGH-Shared MB-Reservation CC: 11 41.: Re: Picture you requested 2 of 2 Hello Saori. I understand from the hotel they are to stay in in Kyoto is in need of the American Express credit card you have on file for them ending in 4009. She says you have kindly offered to help with the situation. Please know we want all charges including their stay at the Tawaraya hotel in Kyoto on this credit card. Please let me know if there is anything else you require. On another note I suggested if it is easier perhaps just use her own American Express credit card she has with her. Whatever is best. I am at your service. Thank you, Sent from my iPhone EFTA_R1_00569178 EFTA02041634 On Sep 19, 2016, at 9:05 PM, TY0GH-Shared MB-Reservation > wrote: Dear Ms. Groff, Thank you for your mail. We have received the credit card accordingly. We iiillarge all exiles for Ms. and Ms. to the provided credit card. Should you require any further assistance, please contact us at any time. With best regards, Saori Segawa Reservations Grand Hyatt Tokyo 6-10-3 Roppongi Min T 106-0032 Japan TELEPHONE DIRECT FAX tyoqh.reservationOhyatt.com From: Sent: Tuesday, September 20, 2016 12:39 AM To: TY0GH-Shared MB-Reservation Cc: Subject: Re: Picture you requested 2 of 2 I have just sent you a copy of the back of the signed American Express card...please do confirm receipt and let me know if there is anything else you require On Sep 18, 2016, at 9:01 PM, TY0GH-Shared MB- Reservation EFTA_R1_00569179 EFTA02041635 wrote: Dear Ms. Groff, Thank you so much for your prompt response. We will wait to receive your message. If you need any further assistance, please feel free to contact with us. Sincerely, Miwako Nagano (Ms) Grand Hyatt Tokyo, Reservation From: Sent: Sunday, September 18, 2016 9:25 To: TYOGH-Shared MB-Reservation Subject: Re: Picture you requested 2 of 2 ah! you are right'—we will get a new signed picture of the back of the card•••thank you! On Sep 18, 2016, at 5:41 AM, TY0GH- Shared MB- Resery ation EFTA_R1_00569180 EFTA02041636 I I IMO 0: Dear Ms. Groff, Warm greetin gs from Grand Hyatt Tokyo, Room Reserva tion! Thank you very much for sending us the credit card authori zation form and pictures ,we surely receive d. Howev er, we are very afraid to inform you that the EFTA_R1_00569181 EFTA02041637 picture of back side you sent us is invalid since there is no signatu re. Please kindly be informe d that a signatu re (same signatu re as the one on the authori zation form) is necessa ry on the back side of credit card. Could you kindly resend us the picture We are very sorry for this inconve nience, but EFTA_R1_00569182 EFTA02041638 your kind underst anding is highly appreci ated. Should you have any questio n, please feel free to contact us at your conveni ence. Best regards Lisa Koizumi Reserva tion Grand Hyatt Tokyo From: Sent: Saturday, September 17, 2016 11:15 PM To: MIS rel &aro_ Cc: • MI M; Klein; Yamada, Kayo EFTA_R1_00569183 EFTA02041639 Subject: Re: (TYOG H) Details I have just sent you 2 emails with the picture s of the front and back of the CC as you request ed. Please confir m receipt Yes, please use this card for ALL charge (train, hotel, food, car, drinks ...ever ything) Please do let me know if there is EFTA_R1_00569184 EFTA02041640 anythin g else you require Thank On Scp 17, 2016, at 2:25 AM, TYOG H- Shared MB- Concie rge Dear Ms. Groff, Thank you very much for your reply and sending us credit card form. We surely underst and EFTA_R1_00569185 EFTA02041641 that we can charge to the card for all charges. We are sorry for asking you howeve r please kindly confirm us about "All Charges Can we use the card for all room charges and any other incident al charges such as train fare, car fare, food, drinks if they charge to room? Lastly, please be kindly informe d that we also EFTA_R1_00569186 EFTA02041642 kindly ask for pictures / copies of both sides of the card. We feel sorry for keep chasing you to ask for these docume nts since local credit card compan y requires for charge, Please feel free to contact for any questio ns and any further assistan ce. We are looking forward to receivin g card pictures copies. Thank EFTA_R1_00569187 EFTA02041643 you very much for your kind underst anding and assistan ce. Yours sincerel Y. Takashi Kai (Mr.) Concier ge Grand Hyatt Tokyo From: rflailtoi Sent: Saturday, September 17, 2016 1:24 AM To: TYOGH-Shared MB-Concier Cc: Klein; Yamada, Kayo (TYOG H) Subject: Re: Details Hello Mr. Takash i, thank you so very much for EFTA_R1_00569188 EFTA02041644 your respon se. Your Credit Card Author ization form has been filled out, signed, SCUM d and emaile d back to you. Please confir m receipt. All charge s are to go to this card... Once and iarrive your hotel they will go directly to the concier ge desk to take care of EFTA_R1_00569189 EFTA02041645 bullet train tickets ...they would like help with tours and things to do as well! Thank On Sep 16, 2016, at 6:01 AM, TYOG H- Shared MB- Concie wrote: Dear Ms. Groff, Warm greeting s from Grand Hyatt Tokyo. Thank EFTA_R1_00569190 EFTA02041646 you very much for your email. We are happy to arrange airport transfer and any transpo rtation arrange ments for Ms. and Ms. CAR Arrange ment We are pleased to confirm arrival car from Narita Airport to Grand Hyatt Tokyo. Kindly find the attache d PDF for the confirm ation. We are also pleased to provide EFTA_R1_00569191 EFTA02041647 you estimat ed car fare for betwee n Grand Hyatt Tokyo and Tokyo station. It will be about 20,000J PY include escort and pick up to/at platfor m of Tokyo station. TRAIN Informa tion Please be kindly informe d that we are of course happy to arrange train tickets for them. Please be kindly informe d EFTA21_00569192 EFTA02041648 regardin g train tickets that the tickets is unable to be reserve d in advance d and need to be purchas ed at JR ticket counter directly. Then, if you kindly let us know time prefere nces and Credit Card Authori zation form with Both side card copies, we are pleased to assist you to purchas e train tickets before your arrival. Kindly find the EFTA_R1_00569193 EFTA02041649 attache d PDF for blank of the form with this email. -Credit Cord authoriz ation form with the card holder's sianotur e -Copy or Picture for both side of the cord (with the sirmatur e on back side) Please kindly send it us back after filled out the form via email or fax. We are also happy to arrange train tickets after EFTA_R1_00569194 EFTA02041650 their arrival since we have a few more days. In this case, all train fare can be charged to their room account instead of sending us card docume nts. Please be kindly informe d regardin g the bullet train/ Shinkan sen betwee n Tokyo and Kyoto. The bullet train runs almost every 10 to 20 minutes and takes about 2 EFTA_R1_00569195 EFTA02041651 hours 20 minutes Kindly find train schedul es around 10:00a m to 11:00a m for each way as below. Septem ber 26 Monda TOKYO KYOTO Nozomi# 21 9:30 AM >>> 11:50 AM Nozomi# 219 9:40 AM >>> 11:58 AM Nozomi# 105 9:50 AM >>> 12:08 PM Nozomi# 317 9:53 AM >>> 12:14 PM Nozomi# 221 10:00 AM >>> 12:17 PM Nozomi# 23 10:10 AM >>> 12:25 PM Nozomi# 223 10:20 AM >>> 12:38 PM Nozomi# 25 10:30 AM >>> 12:50 PM Nozomi# 323 10:40 >>> 12:58 EFTA_R1_00569196 EFTA02041652 AM PM Nozomi# 107 10:50 AM >>> 1:08 PM Nozomi# 225 11:00 AM >>> 1:17 PM Nozomi# 27 11:10 AM >>> 1:25 PM Nozomi# 281 11:23 AM >>> 1:38 PM Nozomi# 29 11:30 AM >>> 1:50 PM Nozomi# 109 11:50 AM >>> 2:08 PM Nozomi# 227 12:00 PM >>> 2:17 PM October 1 Saturda Y KYOTO TOKYO Nozomi# 118 9:36 AM >>> 11:53 AM Nozomi# 314 9:39 AM >>> 11:56 AM Nozomi# 120 9:45 AM >>> 12:03 PM Nozomi# 6 9:53 AM >>> 12:13 PM Nozomi# 316 10:02 AM >>> 12:20 PM Nozomi# 122 10:05 AM >>> 12:23 PM EFTA_R1_00569197 EFTA02041653 Nozomi# 8 10:18 AM >>> 12:33 PM Nozomi# 220 10:26 AM >>> 12:43 PM Nozomi# 150 10:29 AM >>> 12:50 PM Nozomi# 10 10:36 AM >>> 12:53 PM Nozomi# 152 10:45 AM >>> 1:03 PM Nozomi# 12 10:53 AM >>> 1:13 PM Nozomi# 222 11:05 AM >>> 1:23 PM Nozomi# 14 11:18 AM >>> 1:33 PM Nozomi# 330 11:26 AM >>> 1:43 PM Nozomi# 332 11:29 AM >>> 1:50 PM Nozomi# 124 11:36 AM >>> 1:53 PM Nozomi# 16 11:53 AM >>> 2:13 PM Fare: Regular class: 14,110J PY Green class: 18,690J PY *Green EFTA_R1_00569198 EFTA02041654 class has wider and larger leg space than Regular class *per person and one way *8% hotel service charge + 8% tax will be on top of the amount *train tickets cannot be refunde d and cancelle d once we arrange d Please feel free to contact us for any questio ns and any further assistan ce. We are EFTA_R1_00569199 EFTA02041655 looking forward to hearing from you and assistin g you. Thank you very much. Yours sincerel Y. Takashi Kai (Mr.) Concier ge Grand Hyatt Tokyo 6.10.3 Roppon gi Minato- Ku, Tokyo 106- 0032 la an TE LEPHON E DI RECT FA X tvogh.c EFTA_R1_00569200 EFTA02041656 orSit e@hvat t.com tokvo.gr and.hya tt.com <image° 01.O> Think before you print: Mee Se consder the IMVITINITO of before pnnfing this erne. 2016 Travel + Leisure —10 Best Hotels in Tokyo 2016 Trip Advisor Certifies to of Excellen ce Hall of Fame, Top 25 Luxury Hotels in Japan 2015 Michelin Guide Tokyo — Five Pavilion Luxury Hotel Follow us on: <i maq e002 .pnq >cirn EFTA_R1_00569201 EFTA02041657 ape° 03.p ncp<i merle() 04.pnq > <image ()2§jpg > From: Sent: Friday, September 16, 2016 12:29 AM To: TYOGH-Shared MB-Concierge; Su:. Klein Subject: Details Hello Conic rge! I wanted to pass along the flight details for and Can your hotel organiz c pick up from EFTA_R1_00569202 EFTA02041658 the airport on Sept. 21st? We are also wonde ring if you could organiz e tickets on the bullet train for them from Tokyo to Kyoto on Sept. 26th around 10/11a m...an d a return on Oct 1st around 10/11a m? Might your hotel be able to take them to the train on EFTA_R1_00569203 EFTA02041659 Sept. 26th and pick them up on Oct. 1st? and are cc'd on this mail... Thank you in advanc c for all of your help! Flight Infor matio n Date 21 Sep 2016 Airline Japan Airlines Airline Record Locator Flight/Class JL 3 X Business Cla Origin New York, John F Ke Destination Tokyo, Narita Interna Departing 09:30 AM Arriving 12:40 PM / 22 Sep 2( EFTA_R1_00569204 EFTA02041660 Departure Terminal Terminal 1 Arrival Terminal Terminal 2 Estimated Time 14 Hrs 10 Mins Stops Non-stop Seats Confirmed Wednesday 05 Oct 16 Flight Information Date 05 Oct 2016 Airline Japan Airlines Airline Record Locator Flight/Class JL 4 X Business Cla Origin Tokyo, Narita Intema Destination New York, John F Ke Departing 06:25 PM Arriving 06:20 PM Departure Terminal Terminal 2 Arrival Terminal Terminal 1 Estimated Time 12 Hrs 55 Mins Stops Non-stop Seats EFTA_R1_00569205 EFTA02041661 Begin forwar dcd messag c: From: "Jesk ewitz, Jeanni ne" ct: RE: Jeffre y Epste in - Again re Grand Hyatt! Date chang es... Date: Septe mber 15, 2016 at 11:06: 42 AM EDT To: 'L esley Groff 11 „con, EFTA_R1_00569206 EFTA02041662 Dear ER and r are all set at the Grand Hyatt Tokyo. Below are their confir mation s. And the Concie rge's contac t detail is also below and I've copied them here on this email. EFTA_R1_00569207 EFTA02041663 The concier ge team are all able to assist. Best to email as someo ne is always coverin g the accoun t. Kindly let them know and r flight details so the hotel is prepar ed for their arrival. All my best, Jeannine Confirmation Number Name Ms and Ms. Arrival Thursday, September 22, 2016 Departure Monday, September 26, 2016 EFTA_R1_00569208 EFTA02041664 Room Type Room Rate Grand Executive Suite Twin anc connecting room 31,600 *subject to 15% service charge, 8% consumption tax, 1.2% tax on accommodation tax per person Confirmation Number Name Ms and Ms Arrival Saturday, October 01, 2016 Departure Wednesday, October 05, 2016 Room Type Grand Executive Suite Twin anc connecting room Room Rate 35,800 *subject to 15% service charge, 8% consumption tax, 1.2% tax on accommodation tax per person Our Concie rge's direct phone numbe hp, alterna tively our hotel's main numbe is EFTA_R1_00569209 EFTA02041665 vogh.c oncier ge@hy att co m The informa tion contain ed in this commu nication is confide ntial and intende d only for the use of the recipien t named above, and may be legally privileg ed and exempt from disclosu re under applica ble law. If the reader of this messag e is not the intende d EFTA_R1_00569210 EFTA02041666 recipien t, you are hereby notified that any dissemi nation, distribut ion or copying of this commu nication is strictly prohibit ed. If you have receive d this commu nication in error, please resend it to the sender and delete the original messag e and copy of it from your comput er system. Opinion 5, conclus ions and other informa tion in this messag e that do not relate to our official EFTA_R1_00569211 EFTA02041667 busines should be underst ood as neither given nor endorse d by the compan y. <Bill ing Author ization Form TYOG H.pdf> <0922 Ms. Ms. Car Confir mation NRT- GHT.P DF> The informa lion contain ed in this commu nication is confide ntial and intende EFTA_R1_00569212 EFTA02041668 d only for the use of the recipien t named above, and may be legally privileg ed and exempt from disclosu re under applica ble law. If the reader of this messag e is not the intende d recipien t, you are hereby notified that any dissemi nation, distribut ion or copying of this commu nication is strictly prohibit ed. If you have receive d this commu nication in error, please resend it to the EFTA_R1_00569213 EFTA02041669 sender and delete the original messag e and copy of it from your comput er system. Opinion s, conclus ions and other informa tion in this messag e that do not relate to our official busines should be underst ood as neither given nor endorse d by the compan y. The informa tion contain ed in this commu nication is EFTA_R1_00569214 EFTA02041670 confide ntial and intende d only for the use of the recipien t named above, and may be legally privileg ed and exempt from disclosu re under applica ble law. If the reader of this messag e is not the intende d recipien t, you are hereby notified that any dissemi nation, distribut ion or copying of this commu nication is strictly prohibit ed. If you have receive d this commu nication EFTA_R1_00569215 EFTA02041671 in error, please resend it to the sender and delete the original messag e and copy of it from your comput er system. Opinion s, conclus ions and other informa tion in this messag e that do not relate to our official busines $ should be underst ood as neither given nor endorse d by the compan y. The information contained in this communication is confidential and intended only for the EFTA_R1_00569216 EFTA02041672 use of the recipient named above, and may be legally privileged and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend it to the sender and delete the original message and copy of it from your computer system. Opinions, conclusions and other information in this message that do not relate to our official business should be understood as neither given nor endorsed by the company. The information contained in this communication is confidential and intended only for the use of the recipient named above, and may be legally privileged and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend it to the sender and delete the original message and copy of it from your EFTA_R1_00569217 EFTA02041673 computer system. Opinions, conclusions and other information in this message that do not relate to our official business should be understood as neither given nor endorsed by the company. The information contained in this communication is confidential and intended only for the use of the recipient named above, and may be legally privileged and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend it to the sender and delete the original message and copy of it from your computer system. Opinions, conclusions and other information in this message that do not relate to our official business should be understood as neither given nor endorsed by the company. The information contained in this communication is confidential and intended only for the use of the recipient named above, and may be legally privileged and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend it to the sender and delete the original message and copy of it from your computer system. Opinions, conclusions and other information in this message that do not relate to our official business should be understood as neither given nor endorsed by the company. EFTA_R1_00569218 EFTA02041674