EFTA Document EFTA02048007

To: From: Natalia Molotkova Sent: Wed 6/22/2016 1:00:54 PM Subject: s Ticket Rec. Loa[Incident: Title: American Express ® To: Subject 's Ticket Rec. Loc# From: Natalia Molotkova Sent: 06/22/2016 09:00 AM Sure, checking... Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 06/22/2016 07:39 AM Morning! -now sa she wants to return on=t an ou research this please?! (Depart is SatIMI fro Return from to onlah. We still will need to get her from Mt on h. She will have one carry on bag. Not checking bags). Thx! Sent from my iPhone On Jun 21, 2016, at 5:58 PM, Natalia Molotkova ‹ > wrote: To: Subject: s Ticket Rec. From: Natalia Molotkova Sent: 06/21/2016 05:58 PM Should I make change of portion or wait? EFTA_R1_00583720 EFTA02048007 Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 06/21/2016 04:45 PM ah got it! ok..will find out. On Jun 21, 2016, at 4:43 PM, Natalia Molotkova wrote: From: Natalia Molotkova Sent: 06/21/2016 04:43 PM The reason why I asked about bags, if she has bags to check in we will have to make enough time for her in to get bags and check in with Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: :36 PM EFTA_R1_00583721 EFTA02048008 fantastic- that should work- let me ask her about checking bag or carrying on- I would think carrying on- I- m still waiting for her to reply back that this trip works for her- hold this for now please... On Jun 21 2016 at 4:25 PM Natalia Molotkova > wrote: From: Natalia Molotkova Sent: 06/21/2016 04:25 PM We can change her flights to Wil be $686.40 additional collection. Will she have a bags to check in? Or just carry on? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 06/21/2016 04:24 PM thanks EFTA_R1_00583722 EFTA02048009 On Jun 21 2016 at 4:20 PM Natalia Molotkova wrote: From: Natalia Molotkova Sent: 06/21/2016 04:20 PM Sure, checking... Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 06/21/2016 04:18 PM = instead of NY) and back home on HI Natasha- can you look in to changin this ticket to go from from She . will also need a ticket to on Sat. from to on the= as well, but maybe this is a sepa t altogether..? (She will be flying on Jeffrey- s private plane to on Monday it is not cost effective to do this at all with this existing ticket due to it being , but instead, purchase a whole new ticket for this kind of trip? Can you please check it out and let me know what is best? On Jun 21, 2016, at 11:10 AM, Natalia Molotkova wrote: From: Natalia Molotkova Sent: 06/21/2016 11:15 AM Thank you!! Regards, EFTA_R1_00583723 EFTA02048010 Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 06/21/2016 11:12 AM ok- I will continue to reach out to for new dates before tomorrow! On Jun 21, 2016, at 11:10 AM, Natalia Molotkova wrote: From: Natalia Molotkova Sent: 06/21/2016 11:10 AM Yes, it is true: REPRICING AND REISSUE MUST BE COMPLETED AT THE SAME TIME THE RESERVATION IS CHANGED Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 06/21/2016 11:06 AM thanks On Jun 21 2016 at 11:03 AM. Natalia Molotkova wrote: EFTA_R1_00583724 EFTA02048011 From: Natalia Molotkova Sent: 06/21/2016 11:03 AM Let me double check.. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 06/21/2016 10:45 AM Natasha • will not be able to make her trip tc.tomorrow- due to ru es, is I rue we must re ticket at the time we cancel the trip in order to use the money spent? (I know we will need to change this ticket I just don- t have dates from her yet-• this will be theMtime we change her ticket. The agent I used to change the ticket the first time gave me this rule..you were on holiday)-- can you confirm this■ rule is correct? Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing. O 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that EFTA_R1_00583725 EFTA02048012 Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by GayotO and may not be used without written permission. Used hereunder by license. For Google —Maps Terms of Use" click here: jhttp://maps.google.com/help/terms maos.html). For "Map Legal Notices" click here: (http://www.maos.poogle.com/help/legalnotices maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more Information please visit www.americanexpress.com/travelterms California CSTP1022318, Washington UBI#600-469.694, Iowa TA#002, Nevada NV#2001-0126 Refit From: Sent: :33 PM Wait. She hasn't responded yet. I'll get back to you in morning. Sent from my iPhone On Jun 21, 2016, at 5:58 PM, wrote: To: Lesle Groff Subject: s Ticket Rec. Loa From: Natalia Molotkova Sent: 06/21/2016 05:58 PM Should I make change on portion or wait? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager EFTA_R1_00583726 EFTA02048013 Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 06/21/2016 04:45 PM ah got it! ok.mill find out. On Jun 21, 2016, at 4:43 PM, Natalia Molotkova wrote: From: Natalia Molotkova Sent: 06/21/2016 04:43 PM The reason why I asked about bags, if she has bags to check in, we will have to make enough time for her in to get bags and check in with Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 06/21/2016 04:36 PM fantastic- that should work- let me ask her about checking bag or carrying on- I would think carrying on- I- m still waiting for her to reply back that this trip works for her- hold this for now please... On Jun 21, 2016, at 4:25 PM, Natalia Molotkova wrote: EFTA_R1_00583727 EFTA02048014 From: Natalia Molotkova Sent: 06/21/2016 04:25 PM We can change her flights to Wil be $686.40 additional collection. Will she have a bags to check in? Or just carry on? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 06/21/2016 04:24 PM thanks On Jun 21, 2016, at 4:20 PM, Natalia Molotkova a wrote: EFTA_R1_00583728 EFTA02048015 From: Natalia Molotkova Sent: 06/21/2016 04:20 PM Sure, checking... Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 06/21/2016 04:18 PM HI Natasha- ca instea from to _on the as well, but may is is a separate ticket altogether..? (She wi e flying on Jeffrey- s private plane to on Monday it is not cost effective to do this at all with this existing ticket due to it being , but instead, purchase a whole new ticket for this kind of trip? Can you please c ec it out and let me know what is best? ) look in to changin this ticket to go from to on Sat. and back home on from .She will also need a ticket On Jun 21 2016 at 11:10 AM Natalia Molotkova wrote: From: Natalia Molotkova Sent: 06/21/2016 11:15 AM Thank you!! Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager EFTA_R1_00583729 EFTA02048016 Hours: Monday through Friday 9:00am to 5:30pm EST From Sent: 06/21/2016 11:12 AM ok-• I will continue to reach out to Margherita for new dates before tomorrow! On Jun 21, 2016, at 11:10 AM, Natalia Molotkova > wrote: From: Natalia Molotkova Sent: 06/21/2016 11:10 AM Yes, it is true: REPRICING AND REISSUE MUST BE COMPLETED AT THE SAME TIME THE RESERVATION IS CHANGED Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 06/21/2016 11:06 AM thanks On Jun 21 2016 at 11:03 AM Natalia Molotkova > wrote: EFTA_R1_00583730 EFTA02048017 From: Natalia Molotkova Sent: 06/21/2016 11:03 AM Let me double check.. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 06/21/2016 10:45 AM Natasha • will not be able to make her trip to.tomorrow- due to rules. is it true we must re ticket at the time we cancel the trip in order to use the money spent? (I know we will need to change this ticket I just don- t have dates from her yet- this will be the= time we change her ticket. The agent I used to change the ticket the first time gave me this rule..you were on holiday)- can you confirm this rule is correct? Privacy Statement I Visit the Centurion Card website To learn more about e-mall security or report a suspicious e-mail, please visit us at americanexpress.com/phishing. © 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect EFTA_R1_00583731 EFTA02048018 to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by GayotC and may not be used without written permission. Used hereunder by license. For Google —Maps Terms of Use" click here: fhttp://maps.izooxle.com/help/terms maos.htmll. For "Map Legal Notices" click here: jhttp://www.mapsdzootzle.com/help/lerzalnotices maps.htmll. There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington UBItl600.469.694, Iowa TA#002, Nevada NV#2001-0126 Refit From: Natalia Molotkova Sent: 06/21/2016 05:58 PM Should I make change oMortion or wait? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From Sent: 06/21/2016 04:45 PM ah got it! ok..will find out. On Jun 21, 2016, at 4:43 PM, Natalia Molotkova wrote: EFTA_R1_00583732 EFTA02048019 From: Natalia Molotkova Sent: 06/21/2016 04:43 PM The reason why I asked about bags, if she has bags to check in, we will have to make enoulSne for her in to get bags and check in with Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 06/21/2016 04:36 PM fantastic that should work let me ask her about checking bag or carrying on I would think carrying on I m still waiting for her to reply back that this trip works for her hold this for now please... On Jun 21, 2016, at 4:25 PM, Natalia Molotkova wrote: From: Natalia Molotkova Sent: 06/21/2016 04:25 PM We can change her flights to EFTA_R1_00583733 EFTA02048020 Wil be $686.40 additional collection. Will she have a bags to check in? Or just carry on? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 06/21/2016 04:24 PM thanks On Jun 21, 2016, at 4:20 PM, Natalia Molotkova wrote: From: Natalia Molotkova Sent: 06/21/2016 04:20 PM Sure, checking... Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager EFTA_R1_00583734 EFTA02048021 Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 06/21/2016 04:18 PM instead o HI Natasha can you look in to chap in this tickelisiromMtaon Sat. and back home on from .She wi a so need a ticket from to on the as well, maybe this is a separate ticket altogether..? (She will be flying on Jeffrey s private plane to on Monda all with this existing ticket ue o it being for this kind of trip? Can you please the Or maybe it is not cost effective to do this at , but instead, purchase a whole new ticket me know what is best? On Jun 21, 2016, at 11:10 AM, Natalia Molotkova wrote: From: Natalia Molotkova Sent: 06/21/2016 11:15 AM Thank you!! Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From Sent: 06/21/2016 11:12 AM ok I will continue to reach out to for new dates before tomorrow! On Jun 21, 2016, at 11:10 AM, Natalia Molotkova •i l> wrote: EFTA_R1_00583735 EFTA02048022 From: Natalia Molotkova Sent: 06/21/2016 11:10 AM Yes, it is true: REPRICING AND REISSUE MUST BE COMPLETED AT THE SAME TIME THE RESERVATION IS CHANGED Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From Sent: 06/21/2016 11:06 AM thanks On Jun 21. 2016. at 11:03 AM. Natalia Molotkova <MM MF wrote: From: Natalia Molotkova Sent: 06/21/2016 11:03 AM Let me double check.. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager EFTA_R1_00583736 EFTA02048023 Hours: Monday through Friday 9:00am to 5:30pm EST From Sent: :45 AM Natasha will not be able to make her trip to omorrow duet' rules, is it true we must re ticket at the time we cancel the trip in order to use the money spent? I know we will need to change this ticket I just don t have dates from her yet this will be the time we change her ticket. The agent I us:61w change the ticket the first time gave me this rule..you were on holiday) can you confirm thiMule is correct? Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing. © 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided "AS I5," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google Maps Terms of Use" click here: fhttp://maps.Noogle.com/help/terms maps.htmli. For "Map Legal Notices' click here: http://www.maps.Noogle.com/help/legalnotices maps. html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other Incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CSTN1022318, Washington UW1600-469-694, Iowa TAN002, Nevada NVIQ001-0126 Refer EFTA_R1_00583737 EFTA02048024 EFTA_R1_00583738 EFTA02048025