EFTA Document EFTA02049529

To: From: Natalia Molotkova Sent: Tue 6/21/2016 8:25:30 PM Subject: Ticket Rec. Loci, [Incident: Title: American Express V To: Subject: Ticket Rec. Loc#VGLODW From: Natalia Molotkova Sent: 06/21/2016 04:25 PM We can change her Virgin flights to VS 5 25JUN LHR MIA 100P 530P VS 6 30JUN MIA LHR 930P 1110A Wil be $686.40 additional collection. Will she have a bags to check in? Or just carry on? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 06/21/2016 04:24 PM thanks On Jun 21, 2016, at 4:20 PM, Natalia Molotkova II I- EFTA_R1_00586336 EFTA02049529 wrote: From: Natalia Molotkova Sent: 06/21/2016 04:20 PM Sure, checking... Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 06/21/2016 04:18 PM HI Natasha can you look in to changing this ticket to go from London to Miami on Sat. June 25th (instead of NY) and back home on June 30th from Miami .She will also need a ticket from STT to Miami on the 30th as well, but maybe this is a separate ticket altogether..? (She will be flying on Jeffrey s private plane to STT on Monday June 27) Or maybe it is not cost effective to do this at all with this existing ticket due to it being Virgin Atlantic, but instead, purchase a whole new ticket for this kind of trip? Can you please check it out and let me know what is best? On Jun 21, 2016, at 11:10 AM, Natalia Molotkova =IMEIMIMM wrote: From: Natalia Molotkova Sent: 06/21/2016 11:15 AM Thank you!! Regards, EFTA_R1_00586337 EFTA02049530 Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From Sent: 06/21/2016 11:12 AM ok I will continue to reach out to nr new dates before tomorrow! On Jun 21 2016 at 11:10 AM Natalia Molotkova wrote: From: Natalia Molotkova Sent: 06/21/2016 11:10 AM Yes, it is true: REPRICING AND REISSUE MUST BE COMPLETED AT THE SAME TIME THE RESERVATION IS CHANGED ----- Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 06/21/2016 11:06 AM thanks EFTA_R1_00586338 EFTA02049531 On Jun 21, 2016, at 11:03 AM, Natalia Molotkova wrote: From: Natalia Molotkova Sent: 06/21/2016 11:03 AM Let me double check.. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 06/21/2016 10:45 AM Natasha will not be able to make her trip to NY tomorrow due to Virgin Atlantic rules, is it true we mus re icket at the time we cancel the trip in order to use the money spent? (I know we will need to change this ticket I just don t have dates from her yet this will be the 2nd time we change her ticket. The agent I used to change the ticket the first time gave me this rule..you were on holiday) can you confirm this VA rule is correct? Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexoress.comThhishing. ED 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. 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