EFTA Document EFTA02049648

To: From: Sent: uue 672172618 8:33:14 PM Subject: Re: Margherita's Ticket Rec. Loc#VGLODW [Incident: 160622-000080] Amex Centurian Travel fantastic...that should work...let me ask her about checking bag or carrying on...I would think carrying on...I'm still waiting for her to reply back that this trip works for her...hold this for now please... On Jun 21 2016 at 4:25 PM Natalia Molotkova wrote: To: Lesley Groff Subject: Margherita's Ticket Rec. Loc#VGLODW From: Natalia Molotkova Sent: 06/21/2016 04:25 PM We can change her Virgin flights to VS 5 25JUN LHR MIA 100P 530P VS 6 30JUN MIA LHR 930P 1110A Wil be $686.40 additional collection. Will she have a bags to check in? Or just carry on? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: :24 PM thanks On Jun 21, 2016, at 4:20 PM, Natalia Molotkova wrote: EFTA_R1_00586553 EFTA02049648 From: Natalia Molotkova Sent: 06/21/2016 04:20 PM Sure, checking... Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 06/21/2016 04:18 PM HI Natasha...can you look in to changing this ticket to go from London to Miami on Sat. June 25th (instead of from Miami....She will also need a ticket from STT to Miami on the 30th as well, but maybe this is a separate flying on Jeffrey's private plane to STT on Monday June 27) Or maybe it is not cost effective to do this at all Virgin Atlantic, but instead, purchase a whole new ticket for this kind of trip? Can you please check it out anc On Jun 21, 2016, at 11:10 AM, Natalia Molotkova From: Natalia Molotkova Sent: 06/21/2016 11:15 AM Thank you!! Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 06/21/2016 11:12 AM ote: EFTA_R1_00586554 EFTA02049649 ok...I will continue to reach out to Margherita for new dates before tomorrow! On Jun 21, 2016, at 11:10 AM, Natalia Molotkova wrote: From: Natalia Molotkova Sent: 06/21/2016 11:10 AM Yes, it is true: REPRICING AND REISSUE MUST BE COMPLETED AT THE SAME TIME THE RESERVATION IS CHANGED ------------------ Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana er Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 1:06 AM thanks On Jun 21, 2016, at 11:03 AM, Natalia Molotkova From: Natalia Molotkova Sent: 06/21/2016 11:03 AM Let me double check.. Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana er Hours: Monday through Friday 9:00am to 5:30pm EST From: ote: EFTA_R1_00586555 EFTA02049650 Sent: 06/21/2016 10:45 AM Natasha...Margherita will not be able to make her trip to NY tomorrow...due to Virgin Atlantic rules, is it true cancel the trip in order to use the money spent? (I know we will need to change this ticket I just don't have dE time we change her ticket. The agent I used to change the ticket the first time gave me this rule..you were on rule is correct? Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing. 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. 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