EFTA Document EFTA02052920

To: From: Natalia Molotkova Sent: Tue 5/3/2016 2:18:14 PM Subject: ! change to BIZ and return to 15th! [Incident: 1 60503-0006381 Title: American Express ® To: Lesle off Subject: change to BIZ and return to 15th! From: Natalia Molotkova Sent: 05/03/2016 10:18 AM I voided original coach tickets. So no charge on the card for the fare. I had to request refund fro seats (136.00USD) manually. Usually fee fro seats non refundable, but we did it within 24 hours, they should refund it. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From Sent: 05/03/2016 09:57 AM Yes ok to change! Thx Sent from my iPhone On May 3, 2016, at 9:52 AM, Natalia Molotkova From: Natalia Molotkova Sent: 05/03/2016 09:52 AM New round trip will be > wrote: 1 AA 196 10MAY JFK STT 0829A 1230P 2 AA 196 15MAY SIT JFK 0140P 0604P EFTA_R1_00592990 EFTA02052920 lADT 861.76 TOTAL FARE - USD 1723.52 PRIVATE 3:1 Much lower fare, non refundable YUP, business class. First row seats will be on the outbound, return, only lat row. Ok to change? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Natalia Molotkova Sent: 05/03/2016 09:38 AM OK, on it... Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 05/03/2016 09:33 AM Thx Sent from my iPhone On May 3, 2016, at 9:24 AM, Natalia Molotkova wrote: EFTA_R1_00592991 EFTA02052921 From: Sent: 05/03/2016 09:33 AM This is for both (= and her boyfriend! Both get biz seats round trip thx Sent from my iPhone On May 3, 2016, at 9:24 AM, Natalia Molotkova wrote: From: Natalia Molotkova Sent: 05/03/2016 09:24 AM OK, let me have a look... Regards, Natalia (Natasha) Molotkova mos Hours: Mon ay through nday : am to : 0pm EST From. Sent: 05/02/2016 06:54 PM HI Natasha Jeffrey wants to change s ticket to Biz class round trip FIRST row if possible! Also, he wants them to return on the 15th not the 16th Can you make these changes for me when you arrive work tomorrow (or today if you are reading on May 3rd!) Thanks Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexoress.comThhishing. 0 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor EFTA_R1_00592992 EFTA02052922 ("Concierge Company"). 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For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington UBi#600-469-694, Iowa TA#002, Nevada NV#2001-0126 Ref# 160503-000638 EFTA_R1_00592993 EFTA02052923