EFTA Document EFTA02058018

To: From: 11.11. Sent: Tue 3/15/2016 6:41:50 PM Subject: Mandarin Marrakech! [Incident: 160316-000445] Title: American Express To: Sub.., Marrakech! From: Natalia Molotkova Sent: 03/15/2016 02:41 PM credit under the conditions that he stays for a minimum stay of 3 nights in the Oriental Pool Villa. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 03/15/2016 02:39 PM question is this the ONLY room we can book if we want to use our credit? or could he book another suite/villa using the credit? On Mar 15, 2016, at 2:31 PM, Natalia Molotkova wrote: From: Natalia Molotkova Sent: 03/15/2016 02:38 PM OK Regards, Natalia (Natasha) Molotkova Centurion Relationshi Mana er EFTA_R1_00601410 EFTA02058018 Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 03/15/2016 02:36 PM ok, let me tell Jeffrey he said to hold off booking until tonight earlier to me let me see if this will light a fire to make him pull the trigger and reserve! On Mar 15, 2016, at 2:31 PM, Natalia Molotkova wrote: From: Natalia Molotkova Sent: 03/15/2016 02:31 PM Respond from the hotel: Dear Natalia, Based on previous category, we just have 1 Oriental Pool Villa left. We will be pleased to extend it to Mr Epstein. Can you please reconfirm asap as we are holding for him our last unit? Thanks a lot and kind regards, Emilie Emilie Pignol Director of Sales & Marketing Do you want to proceed? Yes, we are within cancellation policy, 100% penalty. EFTA_R1_00601411 EFTA02058019 Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 03/15/2016 02:00 PM Ok thanks understand the hotel must book the room directly in order to take advantage of our credit let me know what they say . and OK on the Mandarin Pool Villa at 950.00 EUR per a night that is a very nice regular room! ha! On Mar 15, 2016, at 1:56 PM, Natalia Molotkova wrote: From: Natalia Molotkova Sent: 03/15/2016 01:56 PM I am waiting fro the hotels' respond about using credit, They have to book his room. I sent them request. Lowest available room category will be Mandarin Pool Villa at 950.00EUR per night pus tax, Centurion rate. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 03/15/2016 01:54 PM EFTA_R1_00601412 EFTA02058020 thanks On Mar 15, 2016, at 1:52 PM, Natalia Molotkova wrote: From: Natalia Molotkova Sent: 03/15/2016 01:52 PM Checking.. Regards, Natalia (Natasha) Molotkova Centurion Relationshi Mana er Hours: Mon ay roug t nay : am o : pm EST From: Sent: 03/15/2016 01:51 PM Howdy stranger! :) Can you please look in to booking the Mandarin Marrakech with our credit we have outstanding for March 18 check in , check out March 21 same room as we did last time (some suite I m sure ) We would also need one regular room please let me know price of regular room and availability... LMK if it is possible to use the credit we have and if available I know we are within cancellation period Jeffrey is considering to go.!! thanks Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing. O 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor EFTA_R1_00601413 EFTA02058021 ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. 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