EFTA Document EFTA02061136

To: Natalia Molotkova From: Lesley Groff Sent Tue 2/2/2016 3:25:25 PM Subject: Re: premium economy on Norwegian Air? 3 Bags on plane for Marg. [Email Ref: 160202- 001977] Can we just pay for 2 bags to be checked the heavier and bigger category which I think will be $65 each. And put on Jeffreys credit card? So she doesn't have to deal with it? Do you need Jeffreys 4 digit code on his card to do so? It's 9047. I will ask jeffrey if he wants me to upgrade Margherita for about $900 to do so. (I assume there are seat available in the biz/premium economy class). Thank you Natasha !! Sent from my iPhone On Feb 2, 2016, at 10:06 AM, Natalia Molotkova <r om> wrote: TO ENSURE YOUR MESSAGE IS DELIVERED IN ITS ENI1RETY, PLEASE DO NOT REPLY BELOW THIS LINE Response (Natalia Molotkova) 02/02/2016 10:06 AM Baggage allowance and cost is all here - they refereed me to the web site http://www.norweeian.com/us/booking/booking-information/optional- charges/ftBatuzatte allowances BAG ALLOWANCE -JFKLGW - 02 bags EACH PIECE UP TO 44 POUNDS/20 k Re ards, Natalia Molotkova Centurion Relationship Manager n 7 Hours: Monday through Friday 9:00am to 5:30pm EST Customer Ir ) 02/02/2016 10:03 AM Ok. So you are still on hold to find out fee for one bag as well as the amount to upgrade to premium economy which yesterday was like $900 more Ok. Let me know once answers confirmed. Thx Sent from my iPhone Response (Natalia Molotkova) 02/02/2016 09:58 AM This airline is unique, what we see on our end as business, is actually premium economy cabin with more recline. It was a huge difference in fare yesterday, like 900.00USD with change fee. Regards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Response (Natalia Molotkova) 02/02/2016 09:52 AM All about bags http://www.norwegian.com/us/booking/booking-information/optional- charges/itBaggage allowances On hold with them to ask about premium economy. Regards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday EFTA_R1_00607373 EFTA02061136 9:00am to 5:30pm EST Response (Natalia Molotkova) 02/02/2016 09:49 AM littp://npsvvegian-us custhelp.eoin'app/answers/detailta id/201 I Regards, Natalia Molotkova Centurion Relationship Manager Miniours: Monday through Friday 9:00am to 5:30pm EST Customer IMIIIMMII) 02/02/2016 09:45 AM I am being asked about this... Did you find anything out yet? Sent from my iPhone Customer ( s 02/02/2016 09:18 AM Thx Sent from my iPhone Response (Natalia Molotkova) 02/02/2016 09:06 AM Got it checkin .. Re ards Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Response (Administrator) 02/02/2016 07:06 AM I am currently out of the office with no access to voicemail or email. My normal office hours are 9am to 5:30pm EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Su ort Associate or email ave a wonderful day! Best regards, Natalia Molotkova Customer 02/02/2016 07:06 AM HI Natasha...is there premium economy on Norwegian Air? If so, can you tell me if available and how much? Also, Margherita has 3 bags with her..she will need to check 2 and carry on one on plane...can you see if we need to pay for it...and we will need to do so...thanks! 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