EFTA Document EFTA02064116

To: Natalia Molotkova From: Lesley Groff Sent Tue 12/22/2015 3:31:41 PM Subject: Re: Change Ticket forte Ok thx Sent from my iPhone On Dec 22, 2015, at 10:17 AM, Natalia Molotkova O- wrote: C THIS LINE TO ENSURE YOUR MESSAGE IS DELIVERED IN ITS ENTIRETY. PLEASE DO NOT REPLY BELOW Response (Natalia Molotkova) 12/22/2015 10:17 AM Refund might take up to 2 billing cycles. Please check the travel requirements to got to St. Thomas at www.visacentral.com /AMEX. Regards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Response (Natalia Molotkova) 12/22/2015 10:10 AM OK Regards, Natalia Molotkova Centurion Relationshi • Mana er Hours: Monday through Friday 9:00am to 5:30pm EST Customer ( ) 12/22/2015 10:00 i% NI Lets get the refund and buy a whole new ticket. ..thanks! Response (Natalia Molotkova) 12/22/2015 09:14 AM OK, here is what we can do. We can keep new ticket refundable - new fare will be EFTA_R1_00613873 EFTA02064116 $634.40, so will be exchange with refund of $252.00. Or, we can issue new ticket as non refundable at 427.40 and request refund of the original ticket ($886.40). Please advise how I should price it? Regards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Customer 12/22/2015 09:09 AM Tlut Sent froC,ci Response (Natalia Molotkova) 12/22/2015 09:04 AM Sure, changing... Regards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Response (Administrator) 12/22/2015 06:42 AM I am currently out of the office with no access to voicemail or email. My normal office hours are 9am to 5:30pm EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the Associate or email . Have a wonderful day! Best regards, Natalia Molotkova Customer (MIIIIIIIME) 12/22/2015 06:42 AM Morning Natasha...can you please changeIIIIIIIIIIIticket to depart on Thurs. Dec. 24th...same one if possible just on 24th.... Karyna will keep her current flight with her cat! thanks, Lesley Begin forwarded message: From: "American Express Travel" ubiect: Itinerary INCL TICKETNO for Date: December 17, 2015 at 9:21:12 AM EST EFTA_R1_00613674 EFTA02064117 To: DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If yo tions, please contact Centurion Travel Service at If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: https://myamextravel.com/baggage Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details and add link to your bookmarked favorites for easy access in the future: iew our Di•ital Itinerar Travel Arrangements for E-Ticket Number(s) Wednesday 23 Dec 15 Other Information CITIZENS Oa MUST CARRY A VALID PASSPORT Other Information CITIZENS OF MUST CARRY A VALID PASSPORT Other Information SPACE FOR CAT IN THE CABIN WAS RESERVED WITH DELTA OVER THE PHONE EFTA_R1_00613675 EFTA02064118 Other Information PLEASE PAY FEE OF 200.00USD AT DELTA COUNTER Flight Information Date Airline Airline Record Locator Flight/Class Origin Destination Departing Arriving Departure Terminal Estimated Time 4 Hrs 5 Mins Stops Non-stop Seats Confirmed Entry and Exit Information for Travel American Express strongly recommends that you periodically review www.Visacentral.com/amexfor the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. See attached itinerary PDF or link for full terms and conditions. PDF itinerary attachment: If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. http://www.adobe.com/products/acrobat/readstep.html Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, EFTA_R1_00613676 EFTA02064119 "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en ter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694.Iowa: TA# 669 Registered Iowa Travel Agency. Privacy Slaterrent I Visa the Centurion Card webs to EFTA_R1_00613677 EFTA02064120 To learn more about e-mail security or report a suspicious email, please visit us at amencanexpress corniphishing. C 2015 American Express. All rights reserved When booking concierge services for Card Members. American Express uses a third party concierge service contractor (*Concierge Company). In some cases. Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the seance provider (including, but not limited to negligence or failure to delver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall twit be liable for loss. damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayota and may not be used without written permission. Used hereunder by license. For Google `Maps Terms of use click here: (http://maps.d000le.comMelpftenns maps.html..). For "Map Legal Notices" click here: (htto/Awny maos.google.comthelpilegalnotices_maps html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit wmv.americanexpress.comitravelterms Califomia CST*1022318, Washington USI.#600-469-694, Iowa TA0,002, Nevada NV*2001-0126 Rep? 151222-001536 <SHULIAK_KARYNA-SCNIAB.pdf, EFTA_R1_00613878 EFTA02064121