EFTA Document EFTA02066126

To: Natalia Molotkova[[email protected]] From: Lesley Groff Sent Fri 12/4/2015 10:23:08 PM Subject: Re: Great. Do it!! Trust the tool! Sounds like something A Star Wars character would say!! Sent from my iPhone On Dec 4, 2015, at 4:53 PM, Natalia Molotkova • > wrote: TO ENSURE YOUR MESSAGE IS DELIVERED N ITS ENTIRETY, PLEASE. DO NOT REPLY BELOW THIS LINE Response (Natalia Molotkova) 12/04/2015 04:53 PM We were told - trust the tool and the tool is saying I can change it to Add collect 285.00USD. Regards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Customer 12/04/2015 04:48 PM Acutally!! Return on Jan 10th!!! Response (Natalia Molotkova) 12/04/2015 04:46 PM ok Regards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Customer 12/04/2015 04:45 PM outbound Jan. 2 Moscow/NY Return NY/Moscow Jan. 6 overnight arrive on 7th... EFTA_R1_00818588 EFTA02066126 Customer will do ) 12/04/2015 03:12 PM Response (Natalia Molotkova) 12/04/2015 03:06 PM iiiinliti enturion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Customer 12/04/2015 02:45 PM great...I am trying to find out... Response (Natalia Molotkova) 12/04/2015 02:42 PM Give me new dates in January and I will try to use the ticket we already have. Regards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Customer great. thanks 12/04/2015 02:39 PM Response (Natalia Molotkova) 12/04/2015 02:36 PM Hm, in one place said we can change, but on the ticket said we cant', double checking with ticketing.. Regards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Response (Natalia Molotkova) 12/04/2015 12:16 PM Ok, on it... Regards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday EFTA_R1_00618589 EFTA02066127 9:00am to 5:30pm EST Customer 12/04/2015 12:15 PM Hi Natasha...I need a ticket for to take the same flight as tomorrow night (coach however)...Delta Also, the ticket (moscow/Boston on Sat. Dec. 5/return from STT-Moscow) ...I believe it was a use it or lose it ticket...but she will not be taking the trip...can we change it to sometime in January or no...? Privacy Statement I Visit the Centurion Card welosite To learn more about e-mail security or report a suspicious e-mail. please visit us at amencanexpress com/phishing. O 2015 American Express. AN rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ('Concierge Company). In some cases. Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not hmited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided "AS IS,' without any express or Implied warranties. Portions of this content are provided by Gayota and may not be used without written permission. Used hereunder by license. For Google 'Maps Terms of Use' click here: (http://maps.gbqjle.comihelpitenns maps.html). For "Map Legal Notices" click here: (http://www.maps.doogle.comthelpilegalnotices maps.htrnI). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit iwnvrtmericanexpress.comnravelterms California CST/11022318. Washington USta500-469-694, Iowa TAa002, Nevada NV#2001-0126 ReftiI51205-000232 EFTA_R1_00618590 EFTA02066128