EFTA Document EFTA02067126

To: Natalia Molotkova From: Lesley Groff Sent Tue 12/1/2015 2:11:56 PM Subject Re: Ticket for [Email Ref: 151201-000433] I had to get it done! I called! But thx Sent from my iPhone On Dec 1, 2015, at 9:09 AM, Natalia Molotkova 1 i> wrote: TO ENSURE YOUR MESSAGE IS DELIVERED IN ITS ENTIRETY, PLEASE DO NOT REPLY BELOW THIS LINE Response (Natalia Molotkova) 12/01/2015 09:09 AM Lesley, I am back, do you still need help with Mathilde's ticket or you called? Regards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Response (Administrator) 11/30/2015 01:54 PM I am currently out of the office with no access to voice/nail or email returning on Dec 1st. My normal office hours are 9am to 5:30pm EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate or email Have a wonderful day! Best regards, Natalia Molotkova Customer 1MIIIMI I) 11/30/2015 01:54 PM Hi Natasha. Arc you back from your holida ?! Hoe it was a ood one. Can you please get me a round trip coach ticket for for tomorrow Tues Dec 1 Paris to Rome arriving around lOor I I am. Return on Dec 2 in the morning around 9am Thanks. Lesley Sent from my iPhone privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail. please visit us at americanexoress.com/ohishing. O 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ('Concierge Company). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express. and are not authonzed to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider EFTA_R1_00622434 EFTA02067126 and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss. damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided "AS IS: without any express or implied warranties. Portions of this content are provided by Coyote:, and may not be used without written permission. Used hereunder by license. For Google `Maps Terms of Use" click here: (Mimi/mars <woole com/helo/termtmaos htmll. For "Map Legal Notices" click here: fhttoriwww maps 9002kS.91nalgn.pgaln.OO.1.-00P125 html). There is typically no cost to you for most booking efforts Concierge Company and Amencan Express perform on your behalf. although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers arid is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incenWes to our travel counselors. For more information please visit vivnv amencanexoress comitravelterms California CST#1022318, Washington U81#600-469-694. Iowa TAKIO2. Nevada NV#2001-0126 RcOt151201-000433 EFTA_R1_00622435 EFTA02067127