EFTA Document EFTA02069108

To: Natalia Molotkova From: Sent Tue 10/20/2015 7:56:21 PM Subject Re: Cancel London Trip for Jena/Karyna [Email Ref: 151021.000488] Yes. Cancel train tix thx for trying with hotel Sent from my iPhone On Oct 20, 2015, at 3:25 PM, Natalia Molotkova <------ TO ENSURE YOUR MESSAGE IS DELIVERED N ITS ENTIRETY, PLEASE. DO NOT REPLY BELOW THIS UNE Response (Natalia Molotkova) 10/20/2015 03:25 PM Hotel refusing cancel the room without penalty. Should I cancel the train tickets? Regards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 10:30am to 7:00pm EST Customer 10/20/2015 03:21 PM Oh Yae!! e are g ent om my iPhone ote: Response (Natalia Molotkova) 10/20/2015 03:16 PM remember we had purchased the trip insurance fro train tickets, so it will be some sort of refund. Calling hotel. Regards, Natalia Molotkova Centurion Relationshi• Manager Hours: Monday through Friday 10:30am to 7:00pm EST Response (Natalia Molotkova) 10/20/2015 03:14 PM Ok, canceling... Regards, Natalia Molotkova Centurion Relationshi Mana er EFTA_R1_00627117 EFTA02069108 Hours: Monday through Friday 10:30am to 7:00pm EST Custome 0/20/2015 03:12 PM Hi Natasha... aryna has caug t a cod and does not want to travel to London for their quick overnight trip...I know the hotel is supposedly not cancelable and the train tickets non refundable...Can you see what you can do? Maybe the Claridge hotel won't charge us...? :) I think the train tickets may be a casualty... Hotel CLARIDGES Address Telephone Check In Date Check Out Date Confirmation Number Base Rate Cancellation Policy Confirmed Brook Street LONDON GB WIK 4HR WW I Thu 22 Oct 2015 236775908336 GBP 650.00 / per night, may be subject to local taxes and service charges Cancel 02D prior to day of arrival Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress com/ohishing. O 2015 American Express. Ail rights reserved When booking concierge services for Card Members. American Express uses a third party concierge service contractor ('Concierge Company). In some cases. Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss. damage. or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided AS IS: without any express or implied warranties. Portions of this content are provided by Gayott' and may not be used without written permission. Used hereunder by license. For Google 'Maps Terms of Use click here: f httalimaps.0000le comthelpfterms maps.html). For "Map Legal Notices' click here: (htto../Avay maps gnogte..c.nrnjnelpagagtngxts_m_agshtml). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals. and may also provide incentives to our travel counselors. For more information please visit wvnyamericanexpress.comitravelterms California CST#1022318, Washington US:600469-694. Iowa TAP002, Nevada NV#2001-0126 Rea/151021-000488 EFTA_R1_00627118 EFTA02069109