EFTA Document EFTA02082770

To: Cc: James ce persona genius From: bellaklein Sent Mon 3/9/2015 8:07:49 PM Subject: Fwd: 8A Wifi not working FYI, Thank you, Bella Begin forwarded message: Subjec From: Date: February 6, 2015 at 12 03 46 PM EST Cc: Bella Klein Rich Kahn To: james ce I personal genius <j All sounds great I'm sure Bela can hep with modem updating. I have no idea what could have happened to missing box. Sent from my iPhone On Feb 6, 2015, at 11:44 AM, james ce l personal genius wrote: Wifi in 8A is working now. The TWC modem/wifi was replaced, there's no AirPort Basestations at all. I changed the network name and password on the wifi to 8A / bemyguest. It's connecting fast & furious now. the modem for the TWC account in 10B is missing.l=says it wasn't there when she was moved in -- the power supply for the old modem is on her windowsill. Any idea who would know what happened to it? The modem & AirPort Extreme there are from ION (I called TWC and confirmed). That account is on seasonal hold until tomorrow so that modem can't be used tight now. his using the signal for I IB so she's okay until she moves back into ION next week. EFTA_R1_00887774 EFTA02082770 The ION modem is old and will likely be disabled by TWC soon after we reactivate it in ION. We should see if we can get them to send us the upgraded modem now, so as soon as the work is done in the apartment I can install it and have it up and running before moves back in. James Cc your Personal Genius ."L Certified Support Professional 10.6 ttp: per .”.taptnus.us On Feb 4, 2015, at 12:50 PM, > wrote: James you may meet up within 8A at 10am on Friday and from there go on to see min 10B (I said it would be around 10:45am or so...but you can keep in touch with them) OK? On Feb 4, 2015, at 12:32 PM, james ce I personal genius wrote: I have Friday available to check the internet in apartments 8A. 10B and 10N. Please let me know what times would work best and who will be available to give me access to the apartments. Thanks. James Ce Personal G. p rofessional 10.6 htto://oersonalaenius.us On Feb 4, 2015, at 11:31 AM, bellaklein EFTA_R1_00667775 EFTA02082771 wrote: James, =and having problems with WIFI, see below details. I am not sure if Internet connection is working as well. TWC info for 8A and 10B attached. Also if lOn is finished you can check wifi and interact connection too, but note that i suspended service in lOn for 1 month till February 8th. Please advise when you are available to help. EST TW 8a 4800 012515 129.47.pdf> <NESITWIIOINI 48(16_123014 173.10_123014.pdf> <NES_TW_IOB_1562_152.31 —120214.pdf> Thank you, Bella Begin forwarded message: Subject: Re: 8A Wifi not working From: Date: February 4, 2015 at 11:08:50 AM EST To: Bella Klein ok, so contact James and set it up when convenient...then we will let the girls know when to expect him EFTA_R1_00887778 EFTA02082772 On Feb 4, 2015, at 11:07 AM, bellaklein corn> wrote: I can call TWC to trouble shoot but need someb ody in there to be present and follow instruct ions. I think James needs to look IIill also is having proble ms with wifi. She has her setting s from apt I On that is under rcnova tion. Thank you, Bella EFTA_R1_00667T/7 EFTA02082773 On Feb 4, 2015, at 11:01 AM, wrote. HI Bela. staying in 8A..she says the wifi in 8A is not working...not sure if you want to get James there or if it is a time warner thing... EFTA_R1_00087778 EFTA02082774