EFTA Document EFTA02085091

To: From: Sent Subject: Re: Relationship Manager (Email Ref: 150305-000527) Thur 3/5/2015 12:30:44 AM Thx Sent from my iPhone On Mar 4, 2015, at 5:32 PM, Richard Kahn FYI Richard Kahn HBRK Associates Inc. 575 Lexington Avenue 4th Floor New York, NY 10022 tel fax ce Begin forwarded message: wrote: To: aciahbrkassociates corn From: Natalia Molotkova Subject: Relationship Manager [Email Ref: 150305-000527] Date: March 4, 2015 at 3:09:33 PM EST Response (Natalia N1olotkova) 03/04/2015 03:09 PM Dear Mr. Epstein, I would like to introduce myself as your new Relationship Manager. In direct response to customer feedback, American Express has launched a new approach to servicing providing a more personalized and proactive relationship from Centurion. As your Relationship Manager I will be able to assist you when you call with a range of requests, such as enrollment in existing or new benefits, managing disputes, planning your business or leisure travel, overseeing your concierge requests for dining reservations or tickets, and responding to any other account needs or requests you might have. EFTA_R1_00873530 EFTA02085091 My goal is to make your interaction with American Express simple, efficient, and relaxed. The telephone number you have registered with American Express should route you directly to me by calling the number on the back of your card. You may also reach me via email. I am available Monday - Friday, 10:30 AM to 07:00 PM. Should you need assistance after my hours, you can call my line, opt out of my voicemail, and a fantastic dedicated support team can take care of any needs. I would love to speak with you in the near future to discuss your existing travel plans and discuss any servicing you may need. Regards, Natalia Molotkova Centurion Relationshi Mana er ours: on y t roug nay : am to 7:00pm EST pthfacv Statement 1 Visit the Centurion Card website To ream more about e-mail security or report a suspicious e-mail. please visit us at arrieinCeDeXPLellailinifig. © 2015 American Express. All rights reserved When booking concierge services for Card Members. American Express uses a third party concierge service contractor ("Concierge Company). In some cases. Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibirity of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authonzed to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member. and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including. but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or Amencan Express. Concierge Company and/or American Express shall not be liable for loss. damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided "AS IS; without any express or implied warranties. Portions of this content are provided by Gayote and may not be used without written permission. Used hereunder by license. For Google Wails Terms of Use" click here: (http.limaps.woctle.cominelplerms maps html). For "Map Legal Notices" click here: (htip./Ainwr.maosdoogle.comthelpilegalnotices maps hint. There is typically no cost to you for most booking efforts Concierge Company and Amencan Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers arid is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals. and may also provide incentives to our travel counselors. For more information please visit vninv amencanexpress.com/travelterrns California CST#1022318, Washington USI#600-469-694. Iowa TArt002, Nevada NW$2001-01213 Refit 150305-000527 EFTA_R1_00673531 EFTA02085092