EFTA Document EFTA02109329

To: Fran: Sent Mon 4/7/2014 8:13:20 PM Subject Help with My Returns... HI Michael...I sent some returns back to you guys and am still awaiting my full credit...i have called a couple of times and spoken to different pp who say they will check in to it, but I have not rec'd any further info...could you check in to it for me? I provided all the Fed Ex Tracking numbers and can give them to you also...Below is a list of the items I had to return...it should be about $600 worth and this credit is only for $288? 2 Each #13022 Possini Euro White Flower I Each #Y1731 Possini Euro Meriden Blue Mini Pendant 2 Each #X7022 and T6313 Pendant Light w/Silk Shade I Each #19724 Possini Euro Midtown 14" High White Glass Chrome Wall Sconce Fed Ex Tracking #' ..Also, I had to send back item # 97273 because the transformer was not working...You have already replaced it with a working one for me... Please let me know where we stand...thanks! Begin forwarded message: From: LampsPlus com Customer Service <[email protected]> Subject: Your Order Refund Has Been Completed Date: March 28 2014 1:39:18 PM EDT To: Order ID Dea Your return has been processed, and a refund for the amount below credited back to you via the original credit card or payment method. Depending on your credit card company, it may take an additional 5-7 business days for the credit to post to your account. Please note that merchandise returns arc inventoried and checked before credits are issued. If you have sent multiple packages, credits for each can occur at different times. EFTA_R1_00728464 EFTA02109329 Your complete satisfaction is our primary goal. For assistance in choosing a different item, please contact one of our friendly and knowledgeable lighting specialists. We're here to help! We appreciate your business, and look forward to assisting you in the future. Return Authorization Number: Order ID # Items inventoried and checked. Refund Details Refund amount: $288.00 Process Date: 3/28/2014 Sku# Description Qty NW.= ===== IMMIMMINIMOIM ===== IMMIMMI•04•0 WWWWWWWW If you have any questions about your refund, please contact us at 1-877-704-2425 or e- mail billinealampsplus.com. Thank you again for shopping at LampsPlus.com LampsPlus.com Customer Service 1-877-704-2425 EFTA_R1_00728465 EFTA02109330