EFTA Document EFTA02135395

To: From: American Express Consumer Travel Sent: Wed 7/3/2013 6:34:01 AM Subject: American Express Requests Your Feedback Title: American Express Travel - Survey Invite Dear As a valued American Express Travel customer, your views on how we can improve our service are extremely important to us. Our records indicate that you recently contacted American Express Centurion Travel Services on July 2, 2013 regarding a travel request to We would like to know how you felt about the service you received and would appreciate it if you would complete our survey to tell us what you think. We will use your responses together with existing data to improve our services. The survey takes just a few minutes to complete. GET STARTED Thank you for helping us improve our service to you. American Express Travel We have retained Medal/ia. Inc.. a leading online customer feedback solution, to collect your responses. which will only be used to enhance our understanding of your needs so that we can better serve you. EFTA_R1_00783563 EFTA02135395 We have retained Medallia. Inc.. a leading online customer feedback solution. to collect your responses. which will only be used to enhance our understanding of your needs so that we can better serve you. Should you have any problems accessing or completing the survey. please e-mail Medaitia. our partner in this process. American Express wants to underscore that we firmly support our privacy statement: http:Pwww.americanexpress.comfprivacy Medallia, Inc. privacy policy: httvitiomov.medallia corn/privacy If you prefer not to receive similar requests in the future. please go to: http.fisurvey.medalka.com/?cfik5vzhmzxm7sUrelect=ves ht © 2013. American Ex ress Company. All Rights Reserved. EFTA_R1_00783564 EFTA02135396