EFTA Document EFTA02150417

To: From: American Express Consumer Travel Sent: Mon 1/21/2013 7:34:58 AM Subject: Reminder - American Express Requests Your Feedback Title: American Express Travel - Survey Invite Dear As a valued American Express customer, your views on how we can improve our service are extremely important to us. Our records indicate that you recently contacted American Express Centurion Travel Services on January 17, 2013 regarding a travel request to West Palm Beach. We would like to know how you felt about the service you received and would appreciate it if you would complete our survey to tell us what you think. We will use your responses together with existing data to improve our services. If you have already completed the survey, thank you and please accept our apology for the second email. The survey takes just a few minutes to complete. GET STARTED Thank you for helping us improve our service to you. American Express We have retained Medallia. Inc.. a leading online customer feedback solution, to collect your responses, which will only be used to enhance our understanding of your needs so that we can better serve you. EFTA_R1_00811864 EFTA02150417 Please do not "Reply' to this invitation. Should you have any problems accessing or completing the survey, please e-mail Medallia, our partner in this process, at mailto:amexctn lechsupport c4x4ztrn55vhp2r3aexpress medallia coin American Express wants to underscore that we firmly support our privacy policy: httpillwvinir americanexpress coin/privacy MedaIlia. Inc. privacy policy: httpiriminv medallia.com/privacy If you prefer not to receive similar requests in the future, please go to: httpirsunrev.medallia.comr7c4x4ztm55vhp2r3rIrelect=yes Co n ht as 2012. American Express Company. All Rights Reserved. EFTA_R1_00811665 EFTA02150418