EFTA Document EFTA02153043

To: Natalia X Molotkova From: Lesley Groff Sent Tue 12/18/2012 2:54:50 PM Subject: Re: Confirmation ok thanks a million times On Dec 18, 2012, at 9:52 AM, Natalia X Molotkova wrote: Air confirmation is on its way. From: Lesley Groff [mailto Sent: Tuesday, December 18, 2012 9:50 AM To: Natalia X Molotkova Subject: Re: Confirmation Book Esmeralda Resort...she will do this trip...can you get the airfare too? On Dec 18, 2012, at 9:47 AM, Natalia X Molotkova wrote: For January 2.4 no hotels are available on the French side. Here are hotels for January 5-12. Does she need the reservation only for the visa purpose? It is against AMEX policy, to be honest, but here is the option, we can hold it till tonight. Air: AA 7198 05JAN J JFKSXM SS1 745A 105P / AA 886Y 12JAN J SXMJFK 551 21513 61013 / Fare refundable — 1473.90USD. Trip Itinerary Document Shipping 01/05/13 • It Is Our Pleasure To Serve You Destination - St. Martin/ Maarten - SXM fliahtc Oars Destination Add Ons 01/05/13 - 01/12/13 - Esmeralda Resort 7 nights Reduced Rate 2 With Meals - RM2 Deluxe Room Save 200/0 Continental Breakfast - DXZ Transfer Qations AstliSbm Add Room Request Replace Room Replace Hotel EFTA_R1_00818185 EFTA02153043 01/05/13 - Transfer From Airport Van To Esmeralda Rsrt 01/12/13 - Transfer From Esmeralda Rsrt To Airport Van Add Transportation Info Add Transportali_onjp_to Return - New York City, Ny/ Jfk - JFK Move item(s) between the Trip Itinerary and Sub Itinerary by (un)checking and clicking update. WARNING: There is no rail or flight selected for your trip. (505) With the Cancel for Any Reason and Travel Protection Plan $119.00 Per Adult • Protect yourself and your clients. • Full refund if clients cancel for ANY reason (less Cancel for Any Reason and Travel Protection Ran cost) Without the Cancel for Any Reason and Travel Prot Plan • No protection for your valued clients. • No refund on cancellation fees, including published air. • No coverage for unforeseen circumstances including inclement weather. Adult 1 $2815.00 Adult 1 S2 Total $2815.00 Total $2 Final Payment due on 12/19/12 $2815.00 From: Lesley Groff Sent: Tuesday, December 111111.11I MIM EFTA_R1_00818186 EFTA02153044 To: Natalia X Molotkova Subject: Re: Confirmation Morning Natasha! Hope you had a nice evening. I am now being asked if we can do this trip to St Maratecn jan 5-12. (Or there abouts...I know, makes me a little crazy!) might it be possible to do the vacation package 1000/0 refundable minus the travel insurance for air and land? Doesn't matter really the hotel as long as it is on the French side of the island. Also, does have a working US visa if that is something else needed to be seen. Let me know once you have had some time to investigate. Thanks ever so much. Lesley Sent from my iPhone On Dec 17, 2012, at 4:11 PM, "Natalia X Molotkova" wrote: By the way Min anguage means — LOL. Talk to you tomorrow. Issuing tickets. Natasha From: Lesley Sent: Monday, December 17, 201 : To: Natalia X Molotkova Subject: Re: Confirmation Hi Natasha...I have my boss on a conf call on my phone and could not pick up! sorry about that! I have emailed to make sure she has a Schengen Visa which i believe she does, but better to make double sure! Go ahead and book the air (CID #6349) I will call you in the morning to book the land portion once I hear from=re the Schengen visa... Thanks for all your help today! You have been truly truly amazing!! On Dec 17, 2012, at 4:01 PM, Natalia X Molotkova wrote: I called you and left the voice mail. The last day to provide payment for the land portion is tomorrow. I can issue tickets today due to they are fully EFTA_R1_00818187 EFTA02153045 refundable. The land (accommodation and transfer) has to be paid in full by tomorrow. If you are ready to do it today, will need the CID number (the security code on the card, 4 digits and I am using -card. Please advise, P.S.: please be sure that she has all necessary documents to enter St Maarten (Schengen visa). Natalia (Natasha) Molotkoval Executive Travel Counselor From: Lesley Groff Sent: Monday, December 17, 2012 3:48 PM To: Natalia X Molotkova Subject: Re: Hold - it let me hold only till tonight, but will try to call AMEX vacations to extend it till tomorrow I spoke to my boss...he said if it is fully refundable (minus the travel insurance of course) then book it!! On Dec 17, 2012, at 3:42 PM, Natalia X Molotkova wrote: Booking Number: Lead Passenger: Hold - it let me hold only till tonight, but will try to call AMEX vacations to extend it till tomorrow PASSENGER INFORMATION EFTA_R1_00818188 EFTA02153046 <image002.png> Passenger Name(s) <image002.png> [repeated 4 times] Age <image002.png> <image002.png> N/A Contact Number: Contact Email: cimage002.png> <image002.png> <image002.png> CLIENT BOOKING INFORMATION cimage002.png> <image002.png> [repeated 3 times] Booking Number: Booking Date: 12/17/2012 Departure Date: 01/02/2013 Booking Status: Active Destination: St. Martin/ Maarten Departure City: Land Only Room Count: 1 Booking Brand: American Express Vaca Passenger Count: 1 <image002.png> [repeated 6 times] cimage002.png> Agency Phone: Agency Name: <image002.png> [repeated 3 times] PRICING INFORMATION <image002.png> <image002.png> Network Tvl Service All <image002.png> [repeated 4 times] <image002.png Vacation Amount: $1055.00 Deposit Amount: 4229.00 Deposit Due Date: 12/17/2012 Final Payment Amount: 4826.00 Final Payment Date: 12/17/2012 <image002.png> [repeated 3 times] <image002.png EFTA_R1_00818189 EFTA02153047 PAYMENT INFORMATION <image002.png> Vacation Amount: Less Received: Less Pending Amount: Vacation Amount Due: <image002.png> <image008.png> [repeated 3 times] <image007.pn <image007.png> 02.3an13 Please Call Back With Flight Times - For Airport/hotel Transfers <image010.png> <image011.png> [repeated 3 times] <image010.pn <image007.png> <image008.png> [repeated 3 times] <image007.pn 02.1an13 Transfer Airport Van To Westin Dawn Bea <image010.png> <image011.png> [repeated 3 times] <image010.pn <image007.png> cimage008.png> <image008.png> <image008.png> <image007.pn <image002.png> $1055.00 S0.00 $0.00 $1055.00 <image002.png> <image002.png> <image005.png> [repeated 4 times] <image002.png> <image004.png> <image002.png> <image005.png> [repeated 4 times] <image002.png> The Westin St. Maarten Dawn Beach Resort & Spa <image013.png> cimage014.png> <image014.png> cimage014.png> cimage013.pn 02Jan13 - 04Jan13 The Westin St. Maarten Dawn Beach Resort <image005.png> 2 Nts Resort V•w -op <image005.png> Description: Resort View <image010.png> cimage011.png> <image011.png> <image011.png> <image010.pn EFTA_R1_00818190 EFTA02153048 <image007.png> <image008.png> [repeated 3 times] <image007.pn 047a n 13 Transfer Westin Dawn Bea To Airport Van <image010.png> <image011.png> [repeated 3 times] <image010.pn <image007.png> <image008.png> [repeated 3 times] <image007.pn 047an 13 Cancel For Any Reason and Travel Protection Plan Total: 79.00 <image010.png> <image011.png> [repeated 3 times] <image010.pn <image005.png> <image004.png> [repeated 3 times] <image005.pn <image004.png> 'Travel Impressions Winner of the Travel Weekly Readers Choice Awards' Best Tour Operator Sales & Service 2005,2006,2007,2008,2009,2010,2011 Best Tour Operator Domestic 2006,2007,2008 Best Tour Operator Caribbean 2011 Prices are subject to increase prior to the time you make full payment for your air•inclusive tour. Prices are not subject to increase after you make full payment, except for charges resulting from increased government•imposed taxes or fees. 'CANCELLATION FEES DO APPLY ON AU. GUARANTEED AND DEPOSITED BOOKINGS. •• FINAL PAYMENT •• IS DUE 45 DAYS PRIOR TO DEPARTURE. FINAL PAYMENT FOR CHINA BOOKINGS ARE DUE 65 DAYS PRIOR TO DEPARTURE. ••• AIRLINE INFORMATION • •• ALWAYS CONTACT AIRLINES FOR CURRENT INFORMATION " Check with your Carrier for Baggage Allowances " Airline seat assignments are subject to change due to airline changes within their network. "• NOTICE OF NEW PASSPORT REQUIREMENTS •' EFTA_R1_00818191 EFTA02153049 Effective January 8, 2007, United States citizens are required to have a valid passport to enter the United States via airline transportation. Information on how to obtain a passport can be found at http://www,trayeLstatezgov. If you need to locate a passport office near you use the zip code search on htto://iafdb.travel.State aSiv/. The web information found on http://travel.statemovipassportfaboutiagencies 913.html describes how and where to obtain a passport in less than two weeks, additional fees may apply. RESPONSIBILITY AND LIABILITY: Operator arranges all of the services and accommodations offered in connection with these trips. Operator does not own or operate, nor is it an agent for any of the suppliers which will provide goods and services for the trip or for any option which may be available in connection with the trip (including optional side trips, car rentals, etc.) and Operator has not priced the trip or options to allow Operator to guarantee against failure of any such suppliers. Accordingly, participant(s) agree to seek remedies directly with the supplier and not to hold Operator, its parent, subsidiaries, affiliates and representatives (collectively 'Operator Parties') liable in the absence of its or their negligence, for any loss, injury, delay, expense or damage which results directly or indirectly from any action or omission, whether negligent, criminal or otherwise, of any entity providing goods or services for the trip or any available option (e.g., the quality of services, cleanliness of a hotel, hotel overbooking, cancellation of services, cessation of operations, accidents, failure of equipment, changes in fares, itineraries or schedules or any flight delay). Participant(s) also agree not to hold the Operator Parties EFTA_R1_00818192 EFTA02153050 liable for circumstances beyond its or their control (e.g., acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public Internet, telecommunications lines or facilities, or third party technology systems, piracy and terrorism, or any other cause beyond the control of the Operator Parties. Participant(s) acknowledge that the Operator Parties have not made any representations or promises with respect to the tour described herein except as expressly set forth in the Operator's literature, unless such agreement is in writing and signed by an officer of Operator. At any time, the Operator may decline, for any reason, any person as a participant on a trip (or option) where upon the Operators only obligation shall be to refund such person that portion of payment allocable to the unused services. INTERMEDIARY DISCLOSURE: Operator assists you in finding travel suppliers and making arrangements that meet your individual needs. Operator considers various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, Operator is acting as an independent third party and not as a fiduciary. The Operator Parties want you to be aware that certain suppliers pay them commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to the Operator Parties' travel counselors. Certain suppliers may also provide compensation to the Operator Parties for various marketing and administrative services that they perform for them, such as granting suppliers access to the Operator Parties' marketing channels, participating in marketing programs and supporting technology EFTA_R1_00818193 EFTA02153051 initiatives. In addition, our parent company, American Express Travel Related Services Company, Inc. receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time, the Operator Parties may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives the Operator Parties receive, are subject to change. In identifying suppliers and recommending itineraries, Operator may consider a number of factors including supplier availability and your preferences. The relationships the Operator Parties have with suppliers may also influence the suppliers Operator identifies and the itineraries Operator recommends. CST#2029006.20, Washington UBI#602 425 801, TA#758 Registered Iowa Travel Agency I hope you were so pleased with your service that you would refer American Express Travel Natalia (Natasha) Molotkoval Executive Travel Counselor <ima e016. n > American Express made the following annotations on Mon Dec 17 2012 13:42:11 "This message and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Thank you." American Express a ajoute le commentaire suivant le Mon Dec 17 2012 13:42:11 Cc courtier et toute piece jointe qu'il contient sont roscrvos au seul destinataire EFTA_R1_00818194 EFTA02153052 indiqué et peuvent renfermer des renseignements confidentiels et privilégiés. Si vous n'êtes pas le destinataire prévu, toute divulgation, duplication, utilisation ou distribution du courrier ou de toute pièce jointe est interdite. Si vous avez reçu cette communication par erreur, veuillez nous en aviser par courrier et détruire immédiatement le courrier et les pièces jointes. Merci. American Express made the following annotations on Mon Dec 17 2012 14:01:25 "This message and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Thank you." American Express a ajouté le commentaire suivant le Mon Dec 17 2012 14:01:25 Ce courrier et toute pièce jointe qu'il contient sont réservés au seul destinataire indiqué et peuvent renfermer des renseignements confidentiels et privilégiés. Si vous n'êtes pas le destinataire prévu, toute divulgation, duplication, utilisation ou distribution du courrier ou de toute pièce jointe est interdite. Si vous avez reçu cette communication par erreur, veuillez nous en aviser par courrier et détruire immédiatement le courrier et les pièces jointes. Merci. EFTA_R1_00818195 EFTA02153053 American Express made the following annotations on Mon Dec 17 2012 14:15:13 "This message and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Thank you." American Express a ajouté le commentaire suivant le Mon Dec 17 2012 14:15:13 Ce courrier et toute pièce jointe qu'il contient sont réservés au seul destinataire indiqué et peuvent renfermer des renseignements confidentiels et privilégiés. Si vous n'êtes pas te destinataire prévu, toute divulgation, duplication, utilisation ou distribution du courrier ou de toute pièce jointe est interdite. Si vous avez reçu cette communication par erreur, veuillez nous en aviser par courrier et détruire immédiatement le courrier et les pièces jointes. Merci. American Express made the following annotations on Tue Dec 18 2012 07:47:18 "This message and any attachments arc solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Thank you." American Express a ajouté le commentaire suivant le Tue Dec 18 2012 07:47:18 Ce courrier et toute pièce jointe qu'il contient sont réservés au seul destinataire indiqué et peuvent renfermer des renseignements confidentiels et privilégiés. Si vous n'êtes pas le destinataire prévu, toute divulgation, duplication, utilisation ou distribution du courrier ou de toute pièce jointe est interdite. Si vous avez reçu cette communication par erreur, veuillez nous en aviser par courrier et détruire immédiatement le courrier et les pièces jointes. Merci. EFTA_R1_00818196 EFTA02153054 American Express made the following annotations on Tue Dec 18 2012 07:52:53 "This message and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Thank you." American Express a ajouté le commentaire suivant le Tue Dec 18 2012 07:52:53 Ce courrier et toute pièce jointe qu'il contient sont réservés au seul destinataire indiqué et peuvent renfermer des renseignements confidentiels et privilégiés. Si vous n'êtes pas lc destinataire prévu, toute divulgation, duplication, utilisation ou distribution du courrier ou de toute pièce jointe est interdite. Si vous avez reçu cette communication par erreur, veuillez nous en aviser par courrier et détruire immédiatement lc courrier et les pieces jointes. Merci. EFTA_R1_00818197 EFTA02153055